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“Service with a snarl”

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Nine-O-Five Royal Hotel
Ranked #137 of 162 Hotels in New Orleans
Litchfield, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Service with a snarl”
Reviewed October 22, 2012

First the good : location/balcony is great and the rooms are quaint. However, if you hope to have any type of privacy or room accessibilty on your terms - not good. Our first morning we went out for breakfast and needed to use the room and were denied access by the maid. She said she needed to clean the room and would not leave when we said we don't need anything cleaned just please leave towels and something to clear up shower drain. She refused to leave, had a mop out cleaning the bathroom and made us wait out in courtyard almost 2 hours before "letting us in". We didn't want to be disagreeable so we didn't say anything to management. Two days later I was horribly sick with migraine and came back to room to get medicine and a quick nap. The maid knocked, and I said through the door that I was sleeping and don't need maid service...she knocked again and I repeated the situation very nicely. Next thing I know there is an argument outside the door and keys are in my door and a woman is shouting INSIDE MY ROOM "she needs to clean up in here"! A blonde woman is glaring at me demanding to let the maid clean the room. I was so ill, confused, outraged yet kept my composure by telling her that I was sick and needed to stay in the room and do not want maid service. This woman belligerently asked "when is she supposed to clean this room? She needs to get in this room!" I was flabbergasted by her rudeness and outright invasion of privacy. If I wasn't about to be sick from the migraine I know I would have been shouting back but told her that the maid could "clean the room" the next day once we leave. By the way, we are decent, clean laid back 40 year olds, so the room was pretty much spotless! When we came back the next day after the maid "cleaned", the shower drain still was backed up since day one and all of my toiletries were in our friend's dop kit as well as personal items that were taken out of bags and put in other bags...really can't stress enough how strange and irrational the staff were - what the heck did they want to clean that took 2 hours in a teeny tiny room? Did not feel welcome at all....

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Oct0berSky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Baltimore, MD
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2012

My previously booked hotel fell through, and I was scrambling for a place to stay. I just ended up at the Nine-O-Five by chance. I had a wonderful stay. All of the staff were super nice, The room was sweet and cozy. The hotel was excellent!

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BaltimoreChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Earle
Level Contributor
3 reviews
Reviewed September 24, 2012 via mobile

For all you nay-sayers out there, stay home, of it's hair you're looking for, order some Rogaine! We loved this place, the location was perfect. We loved the balcony overlooking the street and the accommodations. To best sum it up, charming would do it best! We loved it and will definitely visit again

Helpful?
Thank Rebecca M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Los Angeles, California, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 19, 2012

This place saved me from the scary Andrew Jackson hotel that is next door. I booked a room at the AJ and when I checked in I freaked out- It was a crack den for sure! So I asked if they could move me..and really to make a very long story short I just went outside to the Nine-O-Five and the owner was so sweet she had a room available and let me check in right then. It is so "New Orleans" really charming and feels like you are staying in your aunts house:)
I have since returned there and had just as great of a stay as the first time.
Actually this review is a long time coming because I just started reviewing but I promised I would do this because the owners are so lovely! Trust me you will not be disappointed.

It's not the Ritz so do not expect that. It is old but it is very New Orleans if that is what you are looking for.

Room Tip: I like the very front room with the porch!
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BuckAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 4, 2012

After reading some bad reviews of this place I said "what the hell I will try it anyway." My wife and I were so glad we did! If you want the French quarter this is the place. If you want the Hilton then its not. First of all its more like a bed and breakfest than a hotel, second the people there were great!! Larry was such a help!!! The place was clean, and in the best location right in the middle of things. I cant wait to go back.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
5 Thank JosephK593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Childersburg, Alabama
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2012

This is the second time I've stayed here and I really like antique decor, balcony, and porch. The relaxed friendly atmosphere gives me a homey feeling. I find the historical nature of the hotel inspiring for my photography activities in the French Quarter and surrounding areas.
It has always been clean and well neat.

Room Tip: The upstairs room with balcony access is fun.
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jrcline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
201 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed May 19, 2012

 Avoid: disgusting, awkward and insane!

I arrived at Nine O Five Royal hotel to be greeted by painters and waited a bit till Joyce came out to greet me. It was a little awkward and not the warm southern hospitality I was expecting but she was still pleasant. I read some horrible reviews about this place but decided to give it a go. When I was shown my room it seemed kind of run down and dirty but still charming in a rustic way. I pulled back the sheets and literally found at least 8 hairs. I was going to let it go but at the bottom of the sheets was a clump of eyelashes- disgusting! I went to the office and pretty much had the door slammed in my face by a blonde woman with bad teeth. I kindly asked her to assist and I have never been so shocked by the response. If she hadn't said she worked at the hotel I would have thought I had stumbled into a mental asylum. She first went into crazy denial and called me a fool, I stayed polite and said it sometimes happens in very good hotels and all I wanted was the sheets changed. I even showed her the clump of eyelashes and she said she couldn't see anything and where was my magnifying glass. Well maybe she has some eye problems but take a look at my photos and judge for yourself. The woman stormed off uttering rude comments and slammed the gate and the office door- I was shocked! Then I ran into Joyce and tried to explain and she cut me off without so much as an apology and said the maid would come. I again offered to show her the sheets and she went into this rant about how she had never had this kind of complaint before like I was making it up, I then mentioned all the disgusting comments about the hotel on Trip Advisor and she said she never heard of it. Super awkward and leaves a very bad impression. All they had to do was apologize, say it never happens and how wonderful they are and change the sheets immediately and everyone moves on instead of alienate, deny and lie. The other bad thing was that they go against the norm and you cannot cancel and they immediately charge your credit card. By the way they did change the sheets and this time there were only 3 hairs in my bed! Avoid this hotel at all costs!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Write_On_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Nine-O-Five Royal Hotel

Property: Nine-O-Five Royal Hotel
Address: 905 Royal St, New Orleans, LA 70116-2701
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Hotel Style:
Ranked #137 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Nine-O-Five Royal Hotel 2.5*
Number of rooms: 10
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Also Known As:
905 Royal Hotel

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