Spent four nights in this hotel during a conference.
Overall a pleasant experience BUT considering we are at the Ritz we need to adopt a particular severe criteria.
Location of the Hotel is perfect to be in the 'belly' of New Orleans. Public areas are well kept and at level of what you would expect from Ritz even though the fact to have lobby at 3rd floor make it a little bit unpractical to move inside the hotel.
I got a corner room with nice view. Room was large enough well equipped BUT the weak point is the bathroom: in 2014 it is not acceptable for an hotel like this to have a combined bath tube-shower with a curtain!!!
You can accept this in a motel but not at the Ritz!
Same negative comment for the elevators..they are 3 but only one at time seems to work...if you need it at the peak hours .......be patience.....again not acceptable for the Ritz.
Going on with propably the weakest point is the room service: it took 2 days and 3 calls to have my laundry bag picked up!
Turn down service was carried out at 18 hrs and in case of busy room they just left the chocolates outside the door??!!!!
Probably employees of this Ritz should need to attend a training session lead by their colleagues of Ritz in Australasia.......
Very positive aspect is related to bar and restaurant really at the level of five stars property.
Quality (and not only quantity...predominant in US) is superbe and personnel very efficient and polite.
I must say that at the conference dinner they served hundreds of persons in a smooth , quick and elegant way, food was good and service attentive..not so common in this kind of event, in this case you Really see the Ritz's touch!
Finally I would say a nice property but need to work further to achieve fully a level of Ritz.
- Official Description (provided by the hotel):
- Creating memories within the historic 1908 Beaux Arts Maison Blanche building, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter hotel have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. The Ritz-Carlton, New Orleans offers a peaceful retreat with feature ... more less
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- Also Known As:
- The Ritz-Carlton New Orleans Hotel New Orleans
- New Orleans Ritz Carlton
- Ritz New Orleans
- Ritz Carlton New Orleans