We were very excited about our upcoming stay at the Ritz Carlton in New Orleans and were not disappointed! This property is everything you would expect from a Ritz and more. Sophisticated setting, hip clientele, artwork throughout the hotel, inviting sitting areas and exceptional service. It really started from the moment we arrived and until we begrudgingly departed. This hotel is beautiful! We loved the courtyard, library, bar, spa and lobby. Furthermore, there is this sweet aroma throughout the lobby from the scented candles lit everywhere on the third level. My wife liked it so much, she bought three of them from the gift shop to take home. Btw...reception is on the third floor away from the street level. The bar and Davenport Lounge were also great with cool cocktails and live jazz music until 9:00PM Su-Thu and 1:00AM on the weekends. It was very lively each night we were there. The location is awesome too! It is in the fringe of the French Quarter and 1.5 blocks from Bourbon Street and it's craziness (tip, exit through the back of the property near the spa on the lower level and you will be on Iberville Street right in the French Quarter). We also felt very safe there because you needed your key card to go to your room via the elevators and it was a perfect sanctuary when you were done howling in Nawlins! Now to our room, it was awesome with comfy bedding, stylish furniture, great view from the 12th floor and amazing bathroom with marbled floor. So cush and elegant, the only way to crash while in New Orleans. All the staff from the valet, doorman, front desk personnel, bell men, coffee guy, waitress, bartender and maids were attentive, professional, friendly and perfect. I did not touch any of our luggage the whole time we were there. It seems there someone in the mornings whose sole purpose was to smile and wish everyone a good morning and great day! Nice touch. Also, when we told the bell man who handled our bags at check in that we were only interested in local, regional establushments that locals patronize, the suggestions he provided were on point. This included the incredible Willie Mae's Scotch House in the Treme section of Nola for the most delectable and authentic fried chicken you will ever have.
Although I give this property 5 stars, there are two constructive things I am compelled to mention. We were looking for a good city tour and the concierge recommended VIP tours that picks up at the hotel three times daily. We trusted his recommendation and reserved the 3:30 tour. The van did not arrive until almost 3:45 and the doorman told us it is not uncommon for the van to be 30 mins late because he is picking up people from up to 10 other hotels. Furthermore, the driver did say a word or start the tour until everyone was picked up and this took up to 30 minutes as well. When the tour finally started, the driver spoke VERY fast and mumbled a lot and I had trouble understanding him throughout tour. It was pricey and not worth the $135.00 he charged for the 3 of us. Although this is not directly the fault of the Ritz Carlton, you would expect that they would partner with tour companies that provide the same level of service clientele of the Ritz are accustomed too. Lastly, overnight valet parking is $40 per night which is frankly outrageous for just parking your car. There are offsite parking options literally 1/2 block from the property for about $25.00 - $30.00 per night. I actually found covered parking about 2 blocks from the hotel on North Rampart Street for $17.00 per night (cash only in advance). The street was a little sketchy but totally fine during the day (hey, it is New Orleans!!). I parked my car there for 3 nights and had in/out privileges with no issues whatsoever.
Aside from those two small factors, our overall experience was outstanding and we can't wait to return there the next time we are in New Orleans. Super luxurious, elegant and convenient...Fantastic!!
- Official Description (provided by the hotel):
- Closed due to damage from Hurricane Katrina until December, 2006. ... more less
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- Also Known As:
- The Ritz-Carlton New Orleans Hotel New Orleans
- New Orleans Ritz Carlton
- Ritz New Orleans
- Ritz Carlton New Orleans