Staffs at the lobby and conceige are very nice and helpful. We got the breakfast package but I will recommend you get your breakfast somewhere else. The first night on Dec 21st, there is a very drunk couple throwing a party next door from 8:30 on and then they went out - came back with more noises. I think other than his being crazy, the thin wall played a big part. I waited till next day to ask for possiblity to switch to another room to get some sleep and after I came back, a few minutes later, the power went out. I called downstairs and the girl who answered the phone got really annoyed for some reason and said " we are working on it and hung up on me. I had breakfast and told conciege the power was out. They were polite and nice and said they would see to the matter but refused to tell us the status of this power outage. I thought I'd give Ritz some credit and left for touring around town. At 11:30 pm, we went back, the power was still out! and they told me I can check out if I want or I will be send to another property which would be far from the quarter - I chose Ritz for the location so I don't have to rent a car, which made the second choice not optional. So I opted to pack my luggage and moved to a hotel . They did help me with the booking and offered the previous night for free.
So overall, the service and the staff were all good. I just wish they can tell me the power outage in more details in the morning when I made inquiries twice, instead of going back to a dark room with no power with one letter stating that I can either check out or be transfered. Luckily, the rest of the trip went more smoothly.
- Official Description (provided by the hotel):
- Creating memories within the historic 1908 Beaux Arts Maison Blanche building, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter hotel have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. The Ritz-Carlton, New Orleans offers a peaceful retreat with feature ... more less
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- Also Known As:
- The Ritz-Carlton New Orleans Hotel New Orleans
- New Orleans Ritz Carlton
- Ritz New Orleans
- Ritz Carlton New Orleans