Click on Excellent and read the reviews...they're all true as applies to our stay...it is the Ritz on every level. It's quietly on the uppermost tier of hotels anywhere and with a level of service quite rare in New Orleans. The "Maison d'Orleans" is the club level, we paid an additional $100/night and it was more than worth it. Here's an accurate quote on this hotel's one drawback from a prior review: "Unfortunately, there is a circuitously long route to get there with several elevator rides, locked doors that all need your access card to enter..." It took us a couple of days to figure out the various elevators and keep the key at the ready, as usual just as we were checking out! The bathroom is quite nice (take note that the hotel is a "soft water" venue) but it had only a single sink so there are some logistics challenges...but not bad as there is plenty of shelf space.
The staff is what sets this hotel apart from 4 and 5 star wannabes. Eddie in the Club facility was helpful, friendly, courteous, and above all truly engaging. He contacted the concierge, got our boarding passes, served our cocktails and generally took great care of us. He is not the exception in this facility, as we saw evidence of his standard of care and engagement in others on staff...it just so happens our schedules intersected and we were happy they did, and more than happy to give him this most deserved recognition. When we told him we were going to the Palm Court for jazz he asked us to let him know how it was so that he could pass it on to the concierge, who also did not know about it. My wife was advised by a tour guide to pay it a visit, which we did and that review may also be found on TA. What we found remarkable was that the hotel didn't try to bluff us on the Palm Court, they freely admitted they were not familiar and asked for the intel which we gave. He said he would pay it a visit so that he could give future guests firsthand information. To us that spoke volumes about the quality of the Ritz staff.
Food was great in the Club and we are convinced that the food and drink we consumed in the Maison combined with the quality of the room and the exceptional service made that $100/night additional a great investment. Relaxing in front of the fire with a glass of champagne to end the day, a relaxed breakfast with many selections, all while idling over the WSJ is a nice way to overcome the carnival atmosphere on the streets of New Orleans. When we return, we will check in at the Ritz.
- Official Description (provided by the hotel):
- Creating memories within the historic 1908 Beaux Arts Maison Blanche building, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter hotel have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. The Ritz-Carlton, New Orleans offers a peaceful retreat with feature ... more less
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- Also Known As:
- The Ritz-Carlton New Orleans Hotel New Orleans
- New Orleans Ritz Carlton
- Ritz New Orleans
- Ritz Carlton New Orleans