My friends and I traveled to New Orleans for their mother's funeral. Several hotels were contacted across the city and most were booked full or the places with vacancy were not in the best areas or did not have power. Every hotel we contacted had raised prices since the hurricane. We made reservations at the Best Western, Avalon on Sept. 9 for Sept. 12-14. When we contacted the hotel, my friend asked on more than one occasion if the hotel had any damage from Hurricane Isaac. We were told that everything was fine. We arrived late the evening of Sept. 12. We stopped by the hotel to pick up the keys to our rooms around 7 pm. We paid cash for the 3 nights. Our plan was to get the keys and continue on to the West Bank to see my friends' family. We would return later that night to sleep. The first thing I noticed was that the front sliding doors were not working. The clerk at the front desk was nice and friendly. The keys were handed to us. We left and returned tired and sleepy later that night. I noticed a sign as I entered the lobby that stated that dehumidifiers had been placed in the rooms. My friend questioned the clerk. She stated that there was a problem on the 8th floor. Our rooms were on the 3rd floor. We couldn't understand why there would be dehumidifiers in all rooms if the damage was confined to the 8th floor. My friend told the clerk that she asked more than once if this hotel had any problems and was told everything was okay. We proceeded to the 3rd floor. I opened the door of my room to a horrible, damp odor. There was a dehumidifier the size of a washer blocking the path to the bed. The hose from the dehumidifier was dumping water in the tub. There must have been a leak in the hose because there was water on the floor near the tub. I was totally disgusted. The thing was so loud that it was impossible to sleep with it on. Before I turned in , I decided to visit the vending area to purchase water and a snack. As I stood staring at the vending machine, I felt water dripping on my head. I moved away and stared up to see missing ceiling tiles. There was nothing in place to catch the water. I went back to my room and climbed into bed. The bed was comfortable but the comforter had a musky odor that made me nauseous. I was so tired that I prayed for sleep. Arose the next morning to head downstairs for the continental breakfast. The breakfast was scheduled for 6 am to 9 am. My friends and I arrived downstairs to the breakfast area at 8:20. As we walked to the area, we noticed that the restaurant was taped off and closed. Also, there was a huge plastic type pump extending from one end of the hallway to the exit end. It appeared to have been pumping out water. (This hotel was in bad shape!) We arrived at the area for the breakfast only to find that most of the food was gone and had not been replenished. We arrived at 8:30. By this time we were totally disappointed and disgusted with this hotel. This was a sad and stressful occasion for us and the conditions at this hotel made it worse. My friend contacted the Sheraton in Metairie. (At the time of our booking, the Sheraton did not have power and could not say when the power would come back on). We were happy to hear that the power was back on and that the hotel had vacancies. We booked rooms for the next 2 nights. We spoke to the asst. mgr. that was on duty at the Best Western. She refunded our payment for the two nights but told us that she could not do so for the night we stayed in the hotel. She told us to call back and speak to the General Manager. My friend contacted the General Manager later that day. He told us that he would refund $50.00. (we paid over a $100.00 per night including tax) We immediately checked out and drove to the Sheraton. I paid less for a room at this hotel and it was 100 times better than the room at the Best Western Avalon. We did return to pick up the $50.00. We were told that they didn't find out they had all the problems until Sept. 10. I thought that was interesting because Isaac came through more than 2 weeks earlier and we made our reservations on Sept. 9. The bright spot in our stay was the staff. Although they couldn't do much to help us, they were patient and friendly. I do believe that a room in this hotel is not worth $100.00 per night. One more thing, the televisions are old. Don't expect flat screens.
I can't recommend this hotel. I complained to the corporate office. This hotel is a franchise, so there wasn't much the corporate office could do. The customer service rep. was very understanding. She stated that she would send me a voucher for $50.00 for a stay at any Best Western Hotel. I can assure you that it won't be the Avalon.
(I did receive an apologetic email from the General Manager. I also received a voicemail from someone that stated they would call me back. As of today, I have not received a followup call.)
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- Also Known As:
- Best Western Avalon Hotel New Orleans
- Best Western New Orleans
- New Orleans Best Western