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All reviews great location french quarter jackson square continental breakfast bourbon street beautiful courtyard two blocks rooms are small walking distance to everything mardi gras charm chartres nola decatur quarters action
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Reviewed October 23, 2009

We came in October and Stayed with a group of girls, when we first arrived the office staff was very rude and not helpful at all. We had 9 girls staying with us as we had the large suite and extra room. they told me at the time i booked the rooms that i was allowed 3 parking spots and said NOTHING about paying $16 per car per day. and when we got there we were only allowed two parking spots. Then on Saturday we did not want room service, when we went out. But wanted towels later that afternoon around 5:30pm and they told us if we wanted towels we should have gotten room service. they never brought us towels and we had to go get them. We had an awesome time in New Orleans and i would love to stay there again because we liked the rooms so much but the office staff needs to learn what customer service is and when you are in a hospitality industry ecspecially in our economy today there are any more hotels people could stay at and they should be grateful and accomodating to their guests!

  • Stayed: October 2009, traveled with friends
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1  Thank bethndr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmhnola2001, Reservations Manager at Chateau Hotel, responded to this reviewResponded November 19, 2009

So glad to hear you enjoyed the Suites! I apologize for the towel mix up. We have
a small housekeeping staff who do a wonderful job. On your next visit, please
request towels and we will have them waiting at the front desk upon your return.

I am also sorry to hear of our miscommunication regarding our parking policies.
We allow one car per room only, this allows us to guarantee a spot for each
guest. Our parking is $16 per day per car. AAA members do recieve free parking
during non-special events.

The Chateau Hotel realizes guests have many choices when booking a room in New
Orleans. We treat all guests like old friends.

Sarah I Drake
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2009

The rooms were clean but might have needed a fresh coat of paint. It was quiet but near the effervescence of Bourbon street. Free breakfest in the morning by the pool. The pool is great and our family was always the only one in it! Free parking wich is a plus. Very friendly welcom.

  • Stayed: July 2009, traveled with family
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2  Thank 5voyageurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmhnola2001, Reservations Manager at Chateau Hotel, responded to this reviewResponded September 8, 2009

On behalf of the Chateau Hotel, we are very pleased to hear you enjoyed your stay. Glad your family had an enjoyable time by the pool! Come and see us soon

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Reviewed July 27, 2009

This was a great location in the French Quarters. We were in walking distance to everything. We got lost on the way to the hotel but the receptionist guided us directly to the hotel. The room was small but the price was worth staying in a smaller room. The bathrooms were very small. If you're not looking for the finest of hotels this one will do.

  • Stayed: July 2009, traveled as a couple
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2  Thank SouthKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2009

This place has the potential to be something exceptional. The location is fantastic and the courtyard is absolutely lovely. But, as the other reviewer said- staff is surly, depressed, resentful. Breakfast lady was a terror- infuriating my husband, and causing a lady with two small children to cry. C'mon people! There are so many hotels in the quarter. Don't you want to keep your customers? Room interiors are downtrodden with peeling wallpaper, sad bathrooms with touchy plumbing. Air-conditioner has two settings- on or off (freezing or oppresive are the two choices).
I've stayed in many places in the quarter, Garden district. Spend a couple dollars extra and stay at the Hotel Provincial just a few doors down on Chartres.

  • Stayed: July 2009, traveled as a couple
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1  Thank simpletruth1365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2009

Excellent location, property well designed to maintain the character and feel of the French Quarter not to mention existing structures of early N.O. Suggestions: Property needs minor repairs, updating, with Customer Service needing immediate attention. Employees all seemed most unhappy, the lady in charge of the breakfast was very rude to many, many guest. I noted this for two days and especially on Saturday morning. The employees sat with her, smoking, drinking cokes and coffee outside a guest room of a young mother and two children that had been treated extremely rude by this woman. The guest left and did not come back for breakfast. A young man from Maryland and his girlfriend were disrespected first for the breakfast person, then by the desk attendant. I was embarrassed for our state and for New Orleans. This one problem will close the hotel. I was brought into a failing hospitality property a couple of years ago that was in extreme debt, customer service terrible..so I feel that I do have some experience in this area. We turned that property around and it is expanding today. I love your property and feel it should be and can be one of New Orleans 5 Stars, but is something is not done immediately..it will be lost especially under present management or lack there of.

  • Stayed: July 2009, traveled solo
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Thank StillBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmhnola2001, Reservations Manager at Chateau Hotel, responded to this reviewResponded September 8, 2009

Thank you for your comments. We have placed the employees mentioned on a probationary status until futher notice.

We appreciate your concern, as we DO NOT accept rude behavior from staff members. We want you to have the trip of a lifetime in New Orleans and the Chateau your second home.

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