Booked our stay for 5 nights because of previous wonderful experience with Hampton inn Baltimore -- thought that this hotel, being Hilton group, would keep its consistency in standards.
While the counter staffs were wonderful, the general experience during our has been disappointing. First, the duvet was soiled with something that looked and smelt like vomit. It took a complain to the manager to make the hotel keep their promise of "clean and fresh" bedding. I'm not complaining about the manager - He was professional and immediately rectified the issue, for which I'm really grateful and I'm very impressed with. Its the housekeeping that that let the hotel down. The paper cups were not replenished for 2 days and we had to make extra trips down to the dining area to take them - it made us feel like thieves rather than guests! Empty shampoo bottles left in the bathtub were not cleared. Its worse when we deliberately decided to pay more for Hampton Inn because we thought we could trust them. The standard of the hotel now is not worth the price we paid for.
The duty manager salvaged our impression of the hotel. We would really like to commend him. Sadly, the managerial team has been let down by the housekeeping.
- Official Description (provided by the hotel):
- Located in the heart of the French Quarter, Hampton Inn & Suites provides spacious, thoughtfully-appointed New Orleans accommodations amid the area's most celebrated attractions. Just a short walk from Jackson Square, Bourbon Street and numerous premier dining venues, we offer exquisite location near festivals, theater, music and nightlife, while providing a peaceful respite from all the noise and excitement. We also feature spacious, fully-equipped accommodations, contemporary amenities, free Wi-Fi and a delicious hot complimentary breakfast. Center your Big Easy adventure at our welcoming New Orleans hotel and discover a truly unique lodging experience in one of the world's most unique travel destinations. ... more less
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- Also Known As:
- Hampton Inn Downtown/French Quarter Area Hotel New Orleans
- Hampton Inn New Orleans
- New Orleans Hampton Inn