After spending a span of two weeks in five other Hilton properties for business, I needed some relaxation and fun in NOLA and I was looking forward to my stay at this property as it was a first for me. I do give this Hampton Inn high marks although, there were some minor issues. The staff at reception seemed a bit pre-occupied when I checked in and almost made me feel like I was a "bother" to them---especially when I asked for a late checkout of 1pm. As a Hilton Honors Diamond Member I've never been told "no, you can't check out that late." I understand it was a busy weekend as AL was playing LSU, but I was a bit surprised to have the young lady at reception tell me she could not guarantee me a late checkout, and that I would need to call in the morning to see if a late checkout was possible, but regardless, it would not be later than 12:30pm. The valet staff was excellent, very friendly and efficient----might be beneficial for the valet staff to cross train with reception staff to teach them how to better handle customer needs! The hotel was clean and I had a beautiful view of NOLA. The bed was comfortable and the outside noise very minimal. I loved that this was an older building, which was in the process of being updated without losing it's old world charm. This hotel is certainly a gem in the Hilton family of hotels in/near the French Quarter area. The rate did seem a bit high for a Hampton Inn---I would expect this rate for a Garden Inn or Homewood Suites, but not a Hampton. As for customer service, there are certainly some opportunities for improvement here. I will say that overall, I was happy with my stay and would stay here again----but only if I could not find a more competitive rate at another Hilton property near the Quarter.
- Official Description (provided by the hotel):
- Located in the heart of the French Quarter, Hampton Inn & Suites provides spacious, thoughtfully-appointed New Orleans accommodations amid the area's most celebrated attractions. Just a short walk from Jackson Square, Bourbon Street and numerous premier dining venues, we offer exquisite location near festivals, theater, music and nightlife, while providing a peaceful respite from all the noise and excitement. We also feature spacious, fully-equipped accommodations, contemporary amenities, free Wi-Fi and a delicious hot complimentary breakfast. Center your Big Easy adventure at our welcoming New Orleans hotel and discover a truly unique lodging experience in one of the world's most unique travel destinations. ... more less
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- Also Known As:
- Hampton Inn Downtown/French Quarter Area Hotel New Orleans
- Hampton Inn New Orleans
- New Orleans Hampton Inn