I stayed at this hotel this weekend and had a really great customer service experience. I was booked for another local hotel, The Ambassador and upon arrival was told that my room had been given to another party....WHAT? However, they had booked me at The Blake so we were redirected. It was 11:00 p.m. on Friday night and we had no other choice at that point (it should be noted that my reservation stated that late check in was GUARANTEED). Upon arrival at the Blake, we were told that the room that was booked was not a double bed which is what we had at the original hotel and needed with the size of our group. Needless to say, I was very upset and contacted the Ambassador and basically told there was no other options in the entire city. The Blake did not have any other rooms so we made due. It was an unpleasant start to a birthday weekend. BUT my review here is not to bash the other hotel (as they tried to make things right the next day) but to note how wonderful the front desk person was to us at the Blake. I was obviously upset with everything going on and Jan at the Blake was fabulous!! She was patient, understanding and kind. She did everything she could to make us comfortable and make our stay at the Blake pleasant. She was the definition of what customer service should be and this was really appreciated since the issue had not even been with her hotel. I was not the nicest based on the situation which wasn't meant to be directed at her but probably did get projected naturally....but she didn't respond to this and remained calm and tried to make the situation as best as it could be. She was apologetic even though the issue did not lie with her or her hotel. I was really impressed with her and feel she is the epitome of wonderful customer service. KUDOS to JAN AT THE BLAKE IN NEW ORLEANS and hopefully others can follow her lead.
- Official Description (provided by the hotel):
- Ideally situated in the heart of The Big Easy, our newly remodeled Blake Hotel, BW Premier Collection, is the perfect choice for lodging in New Orleans. Whether you’re in the area for business, traveling with family for vacation, or just passing through, you’ll be provided with a combination of sophisticated décor, modern amenities, a convenient location and helpful service. Let us welcome you to our updated New Orleans hotel, recently featured on the Today Show as a “star-worthy destination.” ... more less
- Reservation Options:
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- Also Known As:
- Parc St. Charles Hotel New Orleans
- Best Western New Orleans