I was shocked at how rude the check-in staff was at the Blake Hotel. When I walked up to the check-in desk, the staff attendant saw me, turned her back, and continued to talk on the phone. I waited for a few minutes while she ignored me, and then her co-worker approached the desk. Instead of greeting me, he ignored me, and looked annoyed that I was standing there. Finally, I greeted him, and explained that I wanted to check-in. From there, the level of service only got worse. Instead of warmly offering to help me with my bags because I was too early for the 3pm check-in, the staff members looked annoyed that they had to deal with my bags, and very slowly helped me handle them. I were to describe the staff, it would be aloof, rude, and slow.
Also, a 3pm check-in policy is ridiculously late, and they refuse to budge on it for even a few minutes.
Horrible, horrible hotel. Do not waste your money on this establishment.
- Official Description (provided by the hotel):
- Ideally situated in the heart of The Big Easy, our newly remodeled Blake Hotel,an Ascend Collection, is the perfect choice for lodging in New Orleans. Whether you’re in the area for business, traveling with family for vacation, or just passing through, you’ll be provided with a combination of sophisticated décor, modern amenities, a convenient location and helpful service.Let us welcome you to our updated New Orleans hotel, recently featured on the Today Show as a “star-worthy destination.” We offer complimentary wireless Internet access, 37″ LCD TVs with free premium channels, including HBO and ESPN, plush bedding and convenient blackout drapes, in-room coffee makers, irons, ironing boards, hair dryers, safes and work desks. We also provide access to our on-site fitness center with state-of-the-art ProMaxima® equipment. All of our rooms are equipped with complimentary Bath & Body Works® toiletries. We offer easy access to many local restaurants and attractionsExplore the many other featured New Orleans accommodations and amenities that help us create the perfect home-away-from-home experience!A Top Downtown New Orleans Hotel with an Unbeatable location. You and your traveling companions will be able to save both time and transportation costs by lodging right here at our Downtown New Orleans hotel, minutes from many popular local area attractions.Take a stroll through scenic Jackson Square; get in the groove with smooth music at a local jazz club; or cheer on the Saints football team at the Mercedes-Benz Superdome. Whatever you choose to do in The Big Easy, you’ll never be more than a short drive or streetcar ride away. ... more less
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- Also Known As:
- Parc St. Charles Hotel New Orleans
- Best Western New Orleans