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“No Hot Water!!!”

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Best Western Plus St. Charles Inn
Ranked #29 of 167 Hotels in New Orleans
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 20, 2013

I stayed at this location in early December. While the room was clean and the location decent, the hotel DID NOT have hot water (staff claimed there was an issue). The staff further didn't take any steps to resolve the issue, it was as though I was a bother to them.

I'd accept the behavior if this was a low end hotel, but this is a mid-range Best Western. Guests deserve better.

  • Stayed: December 2013, traveled with friends
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1  Thank dbr78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this reviewResponded December 23, 2013

I do apologize that you felt we did not take your complaint seriously. The pump went out on our boiler. We called the repair service and had the pump replaced by the afternoon. I assure you we take all guest complaints seriously and act to rectify the situation. Thank you for reporting your issue.

Melissa Albert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 - 420 of 560 reviews

Reviewed December 18, 2013

This is the best location in New Orleans. They have a great staff very attentive. The street car is right across the street from the hotel taking you downtown to the French Quarter or uptown to the Audobon Zoo or Jacques-Imo's!

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

We particularly liked the location of this wonderful Best Western. We found the accommodations to be excellent for our needs. There were wonderful places to eat and drink nearby. The Christmas decorations along St. Charles were beautiful. The staff was friendly and efficient! We had a great stay!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2013

We were price gouged on a Saturday night paying over $300 for a one night stay here which wouldn't have been so bad if the room was decent. The hotel staff were terribly unfriendly. We were made to feel as if we were inconveniencing them so we didn't even bother to complain. Our room had it's bathroom window TAPED onto the window frame. Cold air leaked in all night. I would never recommend this place to anyone.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Nalistar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

Excellent experience at this hotel from lodging to parking accommodations to breakfast. The location on St. Charles Ave. perfectly situated: it is close enough to downtown New Orleans (only minutes to the Central Business District), far enough to be out of the traffic. A person can enjoy the beauty of the Garden District, and experience the campuses of Tulane and Loyola Universities. Further the charm of the Best Western Plus Hotel was a delightful experience, especially to walk in the surrounding neighborhoods.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Douglas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013

We stayed here two nights and had a great stay. Our room was clean and very quiet at night. The room looked like it had recently been redone and all the linens were nice and new. The staff was also very helpful giving directions, getting taxis, and storing our luggage.

The breakfast was better than your average continental fare and the trolley stops right out front giving you easy access to the French Quarter, the WWII Museum, and Lafayette Cemetary.

Make sure you buy the all day pass for the trolley, it's only $3 and very convenient.

  • Stayed: November 2013, traveled as a couple
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Thank CMD915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013

Great place to stay when in New Orleans - great access to everything plus off street parking. Trolley a few steps away - great restaurants within walking distance. Would definitely stay here again when visiting New Orleans for business and for pleasure.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank DaculaLin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus St. Charles Inn

Address: 3636 Saint Charles Ave, New Orleans, LA 70115
Phone Number:
Location: United States > Louisiana > New Orleans > Garden District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#12 Green Hotel in New Orleans
#26 Romantic Hotel in New Orleans
#42 Business Hotel in New Orleans
#58 Family Hotel in New Orleans
Price Range: $153 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus St. Charles Inn 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
This charming New Orleans Garden District hotel is located on historic St. Charles Avenue and provides convenient access to the French Quarter, the Super Dome, The WWII Museum, and the Aquarium of the Americas. Situated in historic uptown New Orleans near the beautiful Garden District, the Hotel is an easy streetcar ride away from Audubon Zoo and is the closest hotel to Tulane and Loyola Universities. The BEST WESTERN PLUS St. Charles Inn is the ideal getaway destination.Enjoy convenient access to many local attractions when staying at this Louisiana hotel such as the New Orleans Art District, the French Quarter and several nearby museums. Hotel guests will also be close to a variety of outdoor activities such as biking, horseback riding, golf, hiking and fishing. Each of the 40 well-appointed guest rooms comes equipped with refrigerators, microwaves, cable television and wireless high-speed Internet access. Hotel guests are welcome to a complimentary deluxe continental breakfast each morning. Other hotel amenities include a state-of-the-art exercise facility, business center, and free parking. The BEST WESTERN PLUS St. Charles Inn is conveniently located directly on the streetcar line to provide convenient transportation to other areas of Louisiana. Take a ghost tour of some of the many historical cemeteries nearby or spend an afternoon in the City Park. Families especially will enjoy visiting the Audubon Park & Zoo or the Aquarium of the Americas. Both Tulane University and Loyola University are within one and a half miles of the hotel, making the BEST WESTERN PLUS St. Charles Inn ideal lodging for those visiting students. New Orleans also hosts a variety of events year round such as JazzFest, Mardi Gras and several major sporting events ... more   less 
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Also Known As:
Best Western Plus St. Charles Hotel New Orleans
Best Western New Orleans
New Orleans Best Western

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