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“Charming, romantic, and conveniently located!” 5 of 5 bubbles
Review of Soniat House

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Soniat House
Ranked #92 of 161 Hotels in New Orleans
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Charming, romantic, and conveniently located!”
5 of 5 bubbles Reviewed August 15, 2011

We went to New Orleans for the first time this August. We decided to stay in the French Quarter and wanted a hotel that was romantic, quiet, but still in the heart of the action. We found that and more at Soniat House. We were greeted upon arrival with news that we had been upgraded to a suite and we were allowed to check in early. We were also given great restaurant and shopping recommendations. You can walk EVERYWHERE in the French Quarter from Soniat House but the hotel is on a quiet block away from chaos. Our room was very elegant and charming. Of course it was not brand new and "cookie cutter" like some chain hotels, but it was clean, classy, and romantic. The courtyard was lit by candles in the evening and classical music played softly over the courtyard speakers. I would stay here again if in New Orleans!

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Stanlee175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Milano
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed August 13, 2011

The hotel is very charming and conveniently located in Chartres St., in the French quarter. The personnel is kind and the rooms are tidy and nice. The hotel is located in a typical New Orleans' house, with a courtyard full of plants.
I would have rated this hotel as excellent if it weren't a SLH, but being that I think it lacks something, i.e.
- the breakfast can only be served in your room due to the lack of common spaces.
- there is a small living room, very nice and cozy, but guests can't eat there.
- you can have breakfast in the courtyard but it is really, really small
At the end of the day, you can use this hotel only to sleep but there are no places to sit and relax after a long day walking by the streets of New Orleans.
Also, we are member of the SLH club and we are supposed to receive an upgrade when available, and we did receive it in other SLH hotels, but the Soniat did not mention the thing at all.
If I remember correctly you don't even have free water bottles in your room.
I think the hotel is a bit overpriced, being under othe SLH hotels' d.
But it is a great place, neat, and I can't complain about anything else.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank iviaggidellastefi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alameda, California
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 2, 2011

The Soniat House is lovingly tucked away in New Orleans French Quarter. It is very walkable to all points of interest but sufficiently away from the hub-bub. This was a return trip for us, having stayed there on our honeymoon. The courtyard is always lovely, but it is a radiant fairyland of lights at night. The breakfast is very good although not included in the price of the room....you'd do better to walk over to Cafe Du Monde or the little bakery just nearby. For a restful, peaceful, romantic interlude stay at the Soniat House.

Room Tip: Try and get a room upstairs.....good views on the outside balcony.
See more room tips
  • Stayed September 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mums9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed July 8, 2011

I reserved the Soniat House in July of 2010 for the Essence Festival and the room was $675.00 a night. My credit card was billed for one night in advance. I called to downsize because I was traveling alone as oppose to traveling with my family. Now mind you I stayed with them the year before and paid $650.00 per night in 2010. I saw online there were rooms available and I couldn't believe they treated me the way they did. The staff in the evening said it wouldn't be problem and the next morning I was told they couldn't downsize me because they were a small property and they couldn't afford to take the loss. I was so shocked!! and couldn't believe my ears......they could have at least given me half of the last night of my stay....nothing. I can assure you I will spread the word and let Essence Staff and Press to never ever recommend or put this hotel on their website for their event. I will also inform the Jazz Festival employees to do the same. Maybe when we stop staying there and wasting our hard earned money, Soniat will take classes on how to give better customer service for repeated business.

Stayed July 2011, traveled solo
Helpful?
7 Thank annoymous1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
soniat1133, Owner at Soniat House, responded to this review, July 11, 2011
We know that you like our hotel and we like having you with us.Your friends who visited you in your suite seemed very pleased with the Hotel also. You did indeed reserve in July of 2010 to come back to us for the Essence Festival 2011. Your confirmation for both years clearly stated that you were reserving for a minimum of 4 nights and that any changes or cancellation had to be received 30 days in advance of arrival. We did make a concession for you as a return guests and allowed you to shorten your reservation to 3 nights when you found that you had to be back at work on Monday. We took the loss of $ 675 which would be felt in any hotel but in a 30 room hotel is a major concession. Your request to downgrade was received just 2 days prior to your arrival date which left us no opportunity to resell the Grand Suite. We are simply too small to absorb that magnitude of loss. I realize that your unhappiness is with our cancellation policies and not with our hotel but in a property our size they are essential.
I hope that you will reconsider and that we will see you back at the Soniat House next July if not before.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed July 7, 2011

Not sure why this place has mixed reviews on this site and I must say I was a bit worried before we arrived, but all the bad press was quickly washed away by the staff and the beauty of this place!

I booked directly with the hotel and got half off on the second and third night stay in one of the grand room suites across the street. The Soniat House is not in NYC or Napa or Chicago so don't come expecting such. This is the French Quarters at it's finest.

Our grand suite (room 60), had 2 rooms and two bathroom. It was furnished with period antiques. Paint was fresh and the bed comfortable. The bath towels were Frette and bath products upscale. You do feel spoiled.

Don't miss breakfast in the courtyard which was fresh, filling yet simple served in a tranquil and romantic oasis by the fountain. All my questions were quickly answered by the caring staff.

Location is away from the center of tourist action but close to the new area called Frenchmen Street, with it's many jazz and blues live music bars. It's and easy 5-10 minute "safe" walk. This is where locals go to hear live music and enjoy a cocktail, not fancy but righteous.

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank zigzagzap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilkley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 27, 2011

My wife and I recently came over on holiday from England to the United States. We visited New York and also New Orleans where we stayed for 4 nights at The Soniat Hotel.

The hotel certainly lived up to our expectations. It has a good location -only approximately 10 minutes walk from Jackson Square. The hotel is very tastefully furnished with art works and antique furniture. Our room, at the back on the 2nd floor and opening onto a lovely courtyard with pond and exotic greenery, was quiet and had a comfortable bed.

We found the staff to be very courteous and helpful.

We will certainly return if we have the opportunity.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank adrian_gallagher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redford, Michigan
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed April 27, 2011

Well we needed a place to stay last minute for French Quarter Fest. Soniat House was the only place available. We arrived there only to have to sit in a waiting area for the manager to check us in. And then, another guest jumped ahead of us. I guess because this guest was attired in a suit coat, and pants. My husband and I where dressed for the Fest. jeans, T-shirts, sunglasses. Anyway, finally was checked in, to a very, small room, old, and adjoining room door had a very large space between our room and the next. Had to put towel in crack so guest in next room couldn't see in. We stayed in this room for three nights at a cost of $278.00 per night. We where scheduled to move to a larger room on the last night. Which we did, to our surprise the room was much larger, but, it had a very weird feeling to it. And a strange order. Which turned out to be mold in the air-conditioning wall unit. My husband took a flash light and looked in the unit. So we where moved. To a very nice Jr. suite. At the same price, of 4350.00 per night. Mind you since we have been home, checked out on 4/11/11, on 4/15/11 I came down with what seems like bronchitis, which I have not been sick with anything for a very long time, and it is now 4/27/11, and I am still trying to get over this mysterious virus! The hallway lighting is dark, latrens need to be cleaned. I know about ,"Old World Charm", but you need to step it up to receive our hard earned money, or a favorable review.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank DetroitWingedone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
soniat1133, Owner at Soniat House, responded to this review, April 30, 2011
We are of course very sorry that a former guest has a health problem but we are certain that it is not the result of a short time spent in one of our rooms. The room in question has been occupied since April 11 by four different guests with no complaints. We took advantage of a window of opportunity between the check-out and check-in yesterday to have the air conditioning unit in question thoroughly checked. They reported absolutely no evidence of mold.
There is a huge space between this guest's original room and the deluxe room next door. The building was built in 1830 and we have no idea why it was done that way. The two rooms below (the office and the sitting room/bar have exactly the same architecturral feature. The smaller room occupied by this guest does have the original french doors with 6 panes of glass but the door to the deluxe room is solid wood and can only be opened by the head housekeeper. I immediately inspected the situation when I read this review but I cannot find any possibility of seeing from one room into the other.
I am glad that the guests were please with the junior suite that they were given when they informed us that they did not care to stay in the deluxe room assigned them.. We did leave the rate the same
which was $ 325 the rack rate for a deluxe room.. Our hallway lighting is kept low because of another original architectural feature. the rooms have what are called "fan lights" because of their shape as transoms.These are original to the building. They let light in which was the original intention before electric lights but most of the guests are bothered by the light if we turn the hallway or carriageway lights uo. We try to compensate with candles. I have no explanation for the problem at check-in. We can only process one room at a time. The guests who are waiting are offered a seat in the adjoing room and it is the responsibility of the porter staff to bring them into the office in the order of their arrival. Obviously someone made a mistake. If the manager had noticed this couple dressed for the Fest she would probably have assumed that they were guests who had arrived earlier and were just relaxing. She has no recollection of the incident but has asked me to please offer her apologies. Not that it makes any difference but this reservation was confirmed one month prior to the arrival date. We don't consider that "last minute" but it is late for French Quarter Fest. Please accept my sincere apologies for an obviously less than perfect stay. I hope that you are fully recovered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Soniat House

Property: Soniat House
Address: 1133 Chartres St, New Orleans, LA 70116-2593
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#50 Romantic Hotel in New Orleans
#68 Family Hotel in New Orleans
#70 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Soniat House 3.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Soniat House Hotel New Orleans
Soniat Hotel New Orleans

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