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“Perfect location, Comfortable Bed & Rooms”

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Place d'Armes Hotel
Ranked #29 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed July 20, 2014

This hotel is fantastic. It's located right by the Cathedral and is close to everything. The one and only down side I encountered was the shower. Poor pressure, poor drainage, and the hot water was not easy to come by. As long as you're not expecting perfection you'll be very happy with your stay. Check-in is not until 4pm... which sucks, but they will gladly stow your luggage for you and deliver to your room after you check in. We were able to take advantage of the day thanks to their great service and hospitality.

Room Tip: Rooms on the southern side are more quiet and also give you a breath taking view of the cathedral, s...
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Joshua R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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843 - 849 of 2,386 reviews

Reviewed July 18, 2014

I took my adult son to New Orleans for his first trip there, so we decided to stay in the middle of the French Quarter. When I found that the Place d'Armes was right next to Jackson Square, I knew this was the perfect location.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank chip102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014

Stayed here for three nights during July 4th weekend. The location of the hotel is excellent, thus the two stars. The expression "first impressions are lasting ones" was so true in this case. Upon arrival, we were greeted by an abrasive woman named Dionne who was very unfriendly and unwelcoming. We had an additional person with us, as my husband and I were originally scheduled to go but he could not attend. Dionne was snappy and appealingly hostile while she barked at us the additional cost for the extra person. That wasn't a problem, we expected this. The additional fee was $20/day. Then they wanted to charge $20/night for a fold out bed. If there is an additional charge form an extra person, doesn't that include sleeping accommodations for that extra person. In addition, the "free wifi" was horrible. We were never able to get a connection in the hotel.....not even in the lobby. We couldn't even make calls from our room (or the hall) on our cell phones. We went to the lobby to use the computer , and the "nice" young lady working this time told us that she couldn't even get connected half the time.....smh. Our room was so small. It was supposed to consist of one King or Queen bed, it was neither; it as more like a full size. Once we got there, we requested a refrigerator because we were told we could not request one prior to arrival as it was a first-come first-served. The refrigerator was brought into our room later but it had a horrible smell and it remained as warm as it was when they brought it to us, the entire weekend. The two bell men that helped us (sorry, I don't remember their names) were quite helpful and tried to makeup for the horrible taste our first impression of this hotel left.
Oh, and the housekeeping staff.....questioned us when we requested additional towels. And woke us up early on Sunday morning to ask about cleaning our room. When we inquired if they could come back a little later as we were just getting up, the young lady said to us in a belligerent tone "What time ma'am because we get off early on Sunday and we are trying to get out of here. Our jaws hit the floor, never having encountered such a nasty attitude and response to such a request before. We asked then if she could just leave towels since we were not prepared at that time to leave the room. We were told we would have to sign a form stating that we asked for towels only......wow!
I would not recommend this hotel to anyone I cared about and I will be sure to never book it again for myself and/or my family and friends.

Room Tip: This hotel was supposed to have free wifi included but it never worked the entire time we were there...
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  • Stayed: July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
5  Thank Toni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcharlesnola, General Manager at Place d'Armes Hotel, responded to this reviewResponded July 18, 2014

Hotel made every attempt to satisfy. Additional persons charge (more than 2 persons - $20) is standard and published. Guest was unhappy with that matter - tainted other aspects of the stay.

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Reviewed July 15, 2014

We got one of the pricier suites with two beds so our friends could stay with us. We saw roaches in our room, and one area of the closet actually had a large accumulation of roach droppings. The room we got was very far away from the front desk building. We had to walk in the rain to get to the parking garage. We had asked for extra towels and never got them. The concrete and grounds in general have hills and drops everywhere – everyone in our group almost tripped and fell multiple times because there is no markings when the concrete dips down. The floors in our room creaked and had dips and them, and the air-conditioner wasn't able to keep our room cold enough. The bathroom did not have ventilation, so when ever we took showers half of the room steamed up and got very hot. Not impressed at all with this stay. 2 nights, parking for 2 cars in a run down roach infested hotel should not cost over $500.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Derbychick1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcharlesnola, General Manager at Place d'Armes Hotel, responded to this reviewResponded July 18, 2014

Hotel is not aware of any insect issues - takes great care with housekeeping and safety. The hotel facilities are historic (circa 1890-1910) including 5 separate buildings that surround a lovely lush courtyard and swimming pool area. Because of the age of the areas, they do include many changes of elevation - actually one of the most appealing aspects of the hotel for most visitors.

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Reviewed July 15, 2014

...a winner. Showed up for a week in NOLA woth my sister on my birthday. The front desk brought a bottle of champagne to the room with compliments and a nice note. I had a window room at a great rate on the third floor. The balcony was accessible and though I tookthe stairs most of the time, the elevator was reliable and close. Room was clean and very comfy.

My sister claims hers was haunted and as a skeptic I was just taking it in stride. However, her room definately had a chair with a mind of its own and a photogenic ghost. I think humans cause enough of their own troubles and ghosts certainly do not need to do anything to help us but if this hotel even made mischevious specters feel comfortable and aren't even trying to do so, imagine what you will feel like.

Stayed: July 2014, traveled with friends
1  Thank Hippie558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

Stayed here with family and friends and it was awesome. Our room was at the back of the courtyard and it was large, had a great mattress, and it was quiet. The courtyard was perfect for enjoying with our friends. The location was great if you are doing things in the French Quarter.
The bellboys, front desk staff, valets, and maids were so efficient and professional. Parking the car was so easy. The room was cleaned each day in a timely manner. The coffee in the lobby was very good. The pool could be loud but the courtyard is large and there are lots of private areas to sit and relax. We will be back.

Room Tip: The rooms at the back of the courtyard are quiet. There are stairs to get to the second floor but th...
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  • Stayed: July 2014, traveled with friends
    • Location
    • Rooms
    • Service
Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

We've stayed at Place D'Armes at least four times during our yearly summer visit to New Orleans. We love the charm of the hotel plus it's locality and more importantly, we feel safe. We want to compliment Dionne Alvarez at Place D'Armes. She has been very gracious to us in our four years of staying there when we're checking in. She shows a great spirit with her staff, and the staff speak highly of her. We look forward to our next visit!

  • Stayed: July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Deanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Place d'Armes Hotel

Address: 625 Saint Ann St, New Orleans, LA 70116-3287
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in New Orleans
#38 Romantic Hotel in New Orleans
#39 Business Hotel in New Orleans
Price Range: $122 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Place d'Armes Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
Historic Hotel situated in center of French Quarter & comprised of 9 restored 18th century buildings. ... more   less 
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Also Known As:
Place d Armes Hotel
Hotel Place d Armes

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