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“Great location, helpful staff.”

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JW Marriott New Orleans
Ranked #71 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed December 22, 2009

Spent a week at the JW Marriott and was very pleased with my stay. The hotel is perfectly located between the French Quarter and the Central business district so exploring the city on foot is very convenient. My room was spacious, clean and nicely appointed. The gym was well equipted with both cardio and free weights. I found the staff to be extremely friendly and helpful (not always the case in NOLA). I will definately stay at the JW Marriott on future visits to the Crescent City and would recommend this property without reservation.

  • Stayed: November 2009, traveled on business
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Thank Luck-o-the-Brirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,215 - 2,221 of 2,445 reviews

Reviewed December 18, 2009

We had a great long weekend in New Orleans and the location of the JW was perfect. Our room had a very nice view of Canal St. and the French Quarter. Two different streetcars stop within a block of the hotel. It's the perfect location to explore the Garden District, CBD, French Quarter, riverfront, and lots more. Plus, there are a CVS and Walgreens right outside for all those traveling necessities.

Our room was clean and comfortable each day. We had limited interaction with the staff but they were very friendly and helpful. We didn't try the restaurant - just too many other great options nearby tempting us.

The coffee and tea were restocked daily but I wish we had regular mugs instead of just paper cups in the room. I appreciate the two small bottles of water free each day, in addition to the optional $5 bottle.

Two complaints: a few times the shower seemed to be short on hot water. Not ice cold, but there was definitely something not right. I didn't mention it to the staff because it only happened a few times and wasn't too bad. Second, there is a charge to use anything at all in the business center. You can't even hop online to check your email for free! We needed to pay online for a walking tour and were really irritated to find it would cost us a few dollars for 10 minutes of interet access plus a charge for printing. We called and paid the $4 processing fee to the tour company for a phone transaction instead.

We'll probably try a boutique French Quarter hotel next time, but if you're new to New Orleans and want something centrally located and easy, this is a good bet.

  • Stayed: December 2009, traveled as a couple
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1  Thank afortunatelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2009

We're from Baton Rouge and occasionally stay overnight in New Orleans. This would not be one of our top choices, but we were meeting a relative who gets a huge discount at Marriotts. Our room was fine and we encountered no problems except one: it was raining hard, there was no umbrella in the room, and the front desk ran out of umbrellas. I think heavy rain is foreseeable in New Orleans, as is the desire of guests to walk , and it is inexcusable to fail to provide an umbrella to every guest who needs one.
On the other hand: (1) the lady whose job it was to hail taxis Saturday night December 12 around 7:00 did a terrific job under very difficult circumstances, and (2) a uniformed staffer named Selassie ( I think that's his name) went out of his way to be helpful on two separate occasions. I don't know what his job is, but he certainly seems eager to deal with whatever has to be dealt with and get it done.

  • Stayed: December 2009, traveled as a couple
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1  Thank museumgoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2009

We stayed one night at the Marriott and enjoyed the hospitality of Shula's bar along with a bar snack. They even had Kim Crawfords Sauvignon Blanc! - a treat for a Kiwi. Everyone very friendly and we wished we could have stayed longer.. We requested, amd were given a very nice room on a high floor.
It was our first visit to New Orleans from New Zealand as part of our train trip across the States, and would happily stay at the Marriott again.

  • Stayed: October 2009, traveled as a couple
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Thank JeanetteNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2009

Stayed here for the better part of a week. This hotel has a good location but the design of the lobby and the room is peculiar. As another traveler has noted, the car lobby is down a small side street and opens into the reception desk. However, reception has no view of the elevators and so anyone can get into the elevators and up into the guest floors. The room is large enough (we were in one of the wedge-shaped rooms) but the light switches are placed in exactly the wrong locations - you have to be well into the dressing and the sink rooms in order to find the light switch. No exhaust fan in the room means poor ventilation and odor control. The HVAC system was poorly balanced and noisy. I had to run water for five minutes to get hot water up to our floor.

It's strange also that while Marriott has a "green" policy of asking the guest to direct the laundry of towels and so on, the maids routinely remove nearly full bottles of shampoo and conditioner and take away soap!

While we understand that the concierge lounge is meant for the business traveler it would be nice if it were opened on weekends. It is a constant annoyance to us (and we stay in Marriott properties a lot) that the upper-end properties expect their guests to pay for Internet access while guests in lower-end properties have it included. It was very annoying to have to go to the concierge lounge or the lobby for internet access, and when the hotel was inundated with uncontrollable (and uncontrolled) Grambling fans during the Bayou Classic, the lobby was not an option at all.

We had a lot of noise and disruption from these other guests during our stay and it was evident that the hotel couldn't cope with it.

We were "comped" breakfast in the Shula restaurant for Thanksgiving morning, since the concierge lounge was closed, and the service and food there was mediocre at best. Tea was lukewarm, omelets were poorly cooked, and service was disjointed.

  • Stayed: November 2009, traveled as a couple
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Thank lietuva_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2009

Overall: This is my first stay at at JW Marriott (2 nights). It's a very nice hotel, though it does not seem to be a huge upgrade from a regular Marriott. The location is excellent.

Room: Very comfortable. Nice bedding. Flat screen TV (though wasted on an analog signal). Clean and quiet. Internet is an extra charge.

Location: Great location - directly across Canal St. from the French Quarter. 10 minute walk down to the river. One block to the St. Charles streetcar stop to the Garden District. This is a great place from which to explore New Orleans.

Services: There is a nice fitness center and an outdoor pool on the roof. The concierge was very helpful.

Value: I used Priceline, so the hotel was definitely a great value for me. If paying regular rates, this hotel would probably be about average value.

  • Stayed: November 2009
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Thank Cincinnatus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2009

Everything you would expect of a hotel of this class. We stayed here November 14th for a weekend getaway and everything went like clockwork. This was our 3rd stay at the JW and never had any major problems. Check In was prompt and courteous. We were even able to check in early at 11am at no additional charge.
The room was nice and clean and included a great city view.( Which is epecially beautiful when lit up in the evening). However,there seems to have been a LACK OF HOT water in the shower. (Lukewarm at best) The room was exceptionally quite. We have been to other hotels in NO where the walls between rooms are quite thin and hallways filled with late night revelers. No problem here.
Parking is $32 which is par for New Orleans. The valet was prompt and had our vehicle waiting for us! Elsewhere, in New Orleans you call the valet wait 10 minutes in your room and when go downstair and try to retrieve your vehicle it's still not ready.
The location is actually perfect. The French Quarter is directly across the street with Bourbon St closeby. You can party all night in the Quarter then cross the street to your quite hotel room No blaring music ,no drunks,nada. Directly behing the Hotel is the " business district" but there are great restaurants and bars in that area also.

  • Stayed: November 2009, traveled as a couple
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Thank PeghandleMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott New Orleans

Address: 614 Canal Street, (Driveway Entrance on 611 Common Street), New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in New Orleans
#24 Family Hotel in New Orleans
#24 Business Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range: $206 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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