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“Essence festival” 5 of 5 bubbles
Review of JW Marriott New Orleans

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JW Marriott New Orleans
Ranked #53 of 161 Hotels in New Orleans
Certificate of Excellence
Fort Belvoir, Virginia
1 review
“Essence festival”
5 of 5 bubbles Reviewed July 8, 2014

This was our first time staying here at the JW Marriott. I am truly impressed. We come here to the essence festival every year and this truly was our best experience thus far. Gary and Catherine among all others there are truly what you called great customer service. I was not only comfortable but truly pleased with everything . Thanks you have won me over. See you next year!!!!!

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, July 13, 2014
Dear Michelle,

Thank you for your kind words! We are thrilled to hear that our service made your Essence Festival stay one of the best so far. Gary and Catherine will be very happy to hear that they contributed to making this stay an exceptional one for you. We're eagerly awaiting your return in 2015!

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,143 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (475)
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Memphis, TN
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

I've stayed numerous weeks at this location. It's nestled between the Central Business District and French Quarter area right off Canal Street. The hotel building is very classy and what you would expect from a typical J.W. Marriot branded property; however, the staff of this hotel makes it my first choice for my New Orleans lodging needs.

The executive lounge is managed by Tom and Earnesto. Their attentiveness to detail and true professionalism are superb and should be recognized and compensated as real assets to the New Orleans J.W. Marriott.

Room Tip: The corner king suites are very nice.
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  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jeffcox800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, July 13, 2014
Dear Jeff,

Thank you for taking the time to share your experience with us. We are delighted to hear that our professional, superb service is what truly makes this a terrific hotel for you. Tom and Ernesto are indeed wonderful examples of the kind of luxury service we provide, and we deeply appreciate them as well as the rest of our exemplary staff members. We hope to see you again soon.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
253 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

Lets face it, there are a lot of hotels in New Orleans. From the small and intimate up to the large convention hotels. The JW here is normally my first choice when I come to the city for a lot of different reasons - that are important to me at least. First in my book is that its not known as a convention hotel, however it has the same location as many of them do. The large Sheraton is right next door and the even larger regular Marriott is directly across the street. If you want that really large, crowded experience (albeit with a few more amenities), just go there instead of here. While the JW isn't necessarily a small hotel, its very small comparied to its competition that surrounds it. It feels cozy and the staff are very friendly and available. Yes at times it can be a little pricey, but gracious it is right in the heart of everything. The location can't be beat. Just steps from the french quarter, a couple blocks to the river and the shopping malls, but protected and quiet at the same time. Hard to beat.

If you are an elite member or have access to the executive lounge, it is done better than most. While not extremely large (it can get a bit crowded at peak breakfast time) the food is fresh and good and the evening snacks are almost meals upon themselves.

loose ends: No reason to rent a car here if you are staying primarily in the downtown areas, taxis are plentifull and reasonable while parking is difficult and expensive. lots of good restaurants within walking distance.

Highly recommend.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank RC30319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, July 13, 2014
Dear RC30319,

We are honored to be your first choice hotel in New Orleans! We could not agree more about the serene, luxurious environment that we offer our guests in the heart of downtown New Orleans. With all of the nightlife and daytime activities available in the French Quarter, it is important to many of our guests that they can retire to a quiet, pristine and luxurious environment. It is also pleasing that you mentioned our Executive Lounge, which boasts spectacular views, delicious meals and genuine service. We hope to have the pleasure of hosting you again on your next trip to New Orleans.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed July 6, 2014

Stayed at the JW Marriott last April 2014 for the Easter week-end. We had two rooms, both were impeccable. The staff was professional, sooo friendly and helpful. The customer service lady booked our Bayou Tour in no time, the bellman greeted us at the door every day with bottles of cold water and a huge jar of fresh fruit punch was available in the entrance on a daily basis. Its location is perfect; from there you could walk or take the trolleys or buses to anywhere you want. The price was reasonable, the swimming pool is located on the roof top which was a plus for our teenagers. One tiny complaint: there was only one bathrobe in the room when we arrived and received one right after we asked. We would not hesitate to book there again and very much appreciated their Southern hospitality. New Orleans should be on your bucket list!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank juanjuanita2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, July 13, 2014
Dear juanjuanita2014,

Thank you for your feedback regarding your April stay at the JW Marriott New Orleans. We couldn't be more pleased to hear that you found your rooms impeccably maintained and the service excellent. We are happy that we were able to immediate deliver you an additional bathrobe as soon as it was requested and please accept our apologies for any inconvenience. We certainly hope you return to New Orleans!

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 5, 2014

I lioved the location but for the price I think the hotel should provide free or for a nominal fee a shuttle to and from the hotel. The parking rate should be lowered to house your rental car as well.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AngieBMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, July 13, 2014
Dear AngieBMW,

We're delighted to hear that you loved our convenient location in downtown New Orleans! We're in the perfect place to discover the French Quarter, within steps of Bourbon Street, the Outlet Collection at Riverwalk, and historic Jackson Square. We appreciate your feedback as it will help us continuously improve our guests' experience. We work hard to keep our parking as affordable as possible given our downtown location and it is comparable with similar hotels in the area. It would be our pleasure to host you on your next trip to New Orleans.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 4, 2014

I just came back from the JW Marriott: stayed from the 27June2014 to 4th July 2014 ,love my experience at the hotel. The staff are very nice polite from the reception, house keeping to the security guard, valet boy, any questions are suggestions from the City, they are so open mind to give you any needs you ask with a smile and a great sense of humour. Hotel is clean, even with The Essence 2014 Event, the hotel is remain pretty quiet. Great location for restaurant, casino, French quarter..My comfortable king bedroom on the 14th floor has a nice view on canal street!! The pool on the 8th floor is very appreciated after a long sticky day of walk. The gym room is well equipped! I will go back anytime! Only one thing internet is not available everywhere, my only disappointment ..but still can get free WiFi on "The marriott public " in the lobby.

Room Tip: Don't pay for internet 14$ per day, because you can go to the lobby for free: just connect on Ma...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Darouny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, July 13, 2014
Dear Darouny,

We deeply appreciate your feedback regarding your recent stay with us. It's fantastic to hear that you found our service warm and friendly. We absolutely recommend our 8th floor pool as a relaxing place to lounge after a long day of strolling the French Quarter. We are also happy that you enjoyed our complimentary wifi on the first floor, which is a great option for our guests. We hope to see you again in the near future.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 4, 2014 via mobile

I had a wonderful time @ the JW Marriott the staff was so friendly and accommodating. Every request was met with a smile and the response is there anything else I can do. I know a standard line, but not with this staff, they wanted to help. I can't leave without mentioning our bellman Paul, what a wonderful representative of the JW Marriott, so kind and helpful always with a smile. Will be back again and again!!

Stayed July 2014
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, July 13, 2014
Thank you for taking the time to share your stellar experience at our hotel. Paul is frequently recognized for his sincere, helpful services and he is a wonderful example of the caring luxury service that we provide to our guests. We can't wait to welcome you back to New Orleans!

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott New Orleans

Property: JW Marriott New Orleans
Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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