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“Great location, great staff”

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JW Marriott New Orleans
Ranked #69 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed July 4, 2014

I just came back from the JW Marriott: stayed from the 27June2014 to 4th July 2014 ,love my experience at the hotel. The staff are very nice polite from the reception, house keeping to the security guard, valet boy, any questions are suggestions from the City, they are so open mind to give you any needs you ask with a smile and a great sense of humour. Hotel is clean, even with The Essence 2014 Event, the hotel is remain pretty quiet. Great location for restaurant, casino, French quarter..My comfortable king bedroom on the 14th floor has a nice view on canal street!! The pool on the 8th floor is very appreciated after a long sticky day of walk. The gym room is well equipped! I will go back anytime! Only one thing internet is not available everywhere, my only disappointment ..but still can get free WiFi on "The marriott public " in the lobby.

Room Tip: Don't pay for internet 14$ per day, because you can go to the lobby for free: just connect on Ma...
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Darouny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this reviewResponded July 13, 2014

Dear Darouny,

We deeply appreciate your feedback regarding your recent stay with us. It's fantastic to hear that you found our service warm and friendly. We absolutely recommend our 8th floor pool as a relaxing place to lounge after a long day of strolling the French Quarter. We are also happy that you enjoyed our complimentary wifi on the first floor, which is a great option for our guests. We hope to see you again in the near future.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans

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Reviewed July 4, 2014 via mobile

I had a wonderful time @ the JW Marriott the staff was so friendly and accommodating. Every request was met with a smile and the response is there anything else I can do. I know a standard line, but not with this staff, they wanted to help. I can't leave without mentioning our bellman Paul, what a wonderful representative of the JW Marriott, so kind and helpful always with a smile. Will be back again and again!!

Stayed: July 2014
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded July 13, 2014

Thank you for taking the time to share your stellar experience at our hotel. Paul is frequently recognized for his sincere, helpful services and he is a wonderful example of the caring luxury service that we provide to our guests. We can't wait to welcome you back to New Orleans!

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

The staff here was very helpful, friendly and polite and attended to any needs right away. The room was wonderful ~ all the amenities, thoughtfully planned out. A sink outside the bathroom, for example, was a great addition. The king bed was beyond comfortable...a real treat, after sightseeing all day!! The bar was a great place to watch the soccer games ~ (A tip: If you order room service, make sure to order the wings!!)
Overall, a delightful hotel in a great location.

  • Stayed: June 2014, traveled on business
    • Value
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1  Thank Nancy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this reviewResponded July 13, 2014

Dear Nancy,

It's delightful that you had such great experience with our helpful, attentive staff and well-appointed guest rooms. We're glad to hear you slept well and that you explored New Orleans during your stay. Our hotel is located directly on the Hop On Hop Off route, which affords our guests a convenient and excellent choice for sightseeing. We hope to see you again soon!

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

This hotel is wonderful. The staff is friendly and accommodating. However, Kimberly at the
front desk is exceptional. This was our 40th wedding anniversary, and she went above and
beyond to make it special. She is a credit to your organization. She made this the best hotel
stay we have ever experienced.

Room Tip: Corner room had a great layout and good view.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded July 13, 2014

Dear Pam,

Thank you for your kind words about the JW Marriott New Orleans! We couldn't agree more about Kimberly's exceptional service and we are so pleased that she was able to make your wedding anniversary an amazingly special occasion. We're proud to have staff members like Kimberly creating memorable experiences for our guests. It would be our pleasure to host you again on your next visit to New Orleans.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Short walk to the madness on which we call Bourbon St. Upon walking in we were checked in rather quickly. The rooms were clean and spacious, the bar was nice and let us watch the hockey game on just about every tv there. Day before check out a nice hand written note thanking us for the stay was very nice of them. The only thing i say is upon walking into a hotel at night and security has to check your room key before entering elevators is because outside at night gets rather crazy. This is good thou and keeps you safe from the drunk walkers that leak over from the streets.

  • Stayed: May 2014, traveled on business
    • Value
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Thank Josh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this reviewResponded July 7, 2014

Dear Josh,

We're pleased that you found our property to be clean and spacious, with excellent service. Our guests love exploring the excitement of French Quarter and staying in our more serene, upscale environment. We take the security of our guests very seriously, so that way our guests can have a safe and enjoyable trip, and we apologize for any inconvenience that our room key verification caused you. We hope you' will join us again on your next trip to New Orleans.


Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014 via mobile

We stayed for two nights. The hotel was clean. All of the staff was helpful and very polite. Parking was a bit expensive at forty dollars a day. It was valet parking and they were just a pleasant as the hotel staff. Two blocks from bourbon st. Money well spent.

Stayed: June 2014, traveled with friends
1  Thank Ayenna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded July 7, 2014

Dear Ayenna,

We love your photo of the view from the JW Marriott New Orleans! We're glad to hear you liked our convenient location. We hope you had the chance to try beignets at Cafe Du Monde, stroll Jackson Square, and ride the steamboats, which are quintessentials experiences for our visitors. We work hard to keep our valet rate as reasonable as possible and it is comparable to similar hotels in the area. It would be our pleasure to host you again.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014 via mobile

Hotel room was nice, bathroom small. Great location not far from French quarter.
Pool -- too small with lots of people Turning away after seeing all the chairs were taken.
Fitness room - very nice ( stain around water cooler uggh)

Bar - lacks ambiance. On the dark side and small. Needs a few more flat screens and brighten it up.









Stayed: June 2014, traveled as a couple
Thank Ravensfan113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded June 30, 2014

Dear Ravensfan113,

Thank you for completing a review on Trip Advisor, we value the feedback of every guest that takes the time to offer suggestions, improvements and praise for our hotel. It great to hear that the room and hotel overall met your expectations. We however aim to exceed our guest expectations and are disappointed we did not meet that goal. We will look closely at your observations and take the necessary steps to correct the deficiencies as well as considering a ways to give the bar more ambiance. Thank you once again, and we look forward to your return to New Orleans and being of service to you.

Cole Wallace
Director of Operations
JW Marriott New Orleans

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott New Orleans

Address: 614 Canal Street, (Driveway Entrance on 611 Common Street), New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range: $148 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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