We just returned from a 4-day weekend to the JW Marriott, NOLA. We would like to firstly say that the service was excellent. From the doormen, front desk personnel, and the housekeeping, all was top notch. We pay attention to details, and we were so pleased that the management of the JW in NOLA did, also. From simple requests such as bandages for a blister on my ankle, to the warm and consistent "hellos" from each staff member encountered, we couldn't have asked for more hospitality. This was five star service. The hotel itself is large, in that it is tall (30 stories), however had more of a boutique-feel, as the lobby, convention spaces, and public areas were smaller and very easily navigated. We did feel as if the fitness center and pool were subpar for a JW, however this was overlooked. The rooms were average, but comfortable, although the bathrooms were on the smaller side. The facility was spotless, as expected of the JW line from Marriott. The location we very nice. Only a 3 minute walk to the infamous Bourbon St., a few more minutes walk to the riverfront. Plenty of eateries and convenience shops located literally within feet of the north entrance to the JW. The executive lounge was very nice, although small, and the breakfast offerings were better-than-average, and extensive. The evening hors d'oeuvre were average, but fresh, and nicely presented. Again, here in the lounge, it was the attendant's service that elevated the experience. Although NOLA is known for its party atmosphere, and we noticed guests that had indulged in the local charm, we found the room, hallways, and guest room areas to be quiet and restful. The bed was as expected..very comfortable. There was only one complaint about our stay this past weekend, and it was the horribly inefficient wifi service in the rooms and public spaces. At many moments, it was nearly unusably slow. When we called to inquire, we were told "yes, it has been slow lately." Not exactly the response we had expected, as the daily charge at the JW is $15USD. Also, to be noted, there was no hair dryer in the guest room. I am sure that they would have supplied one if we had asked, but it was not of huge concern to us. All-in-all, we would definitely recommend and stay again at the JW in NOLA. Thank you to the management and we hope the staff knows how much they contribute to the exceptional experience of their guests.
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- Also Known As:
- Marriott New Orleans
- New Orleans Marriott