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“Perfect location on the edge of the French Quarter”

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JW Marriott New Orleans
Ranked #64 of 164 Hotels in New Orleans
Certificate of Excellence
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect location on the edge of the French Quarter”
Reviewed May 21, 2013 via mobile

Stayed 3 nights at the JW on Canal just steps away from the French Quarter. Made some special requests for a feather free room and a small fridge and microwave and everything was in place upon our arrival thanks to Ms Morris. Kimberly at the front desk took care of us at check in and moved us into an upgraded suite as I am a platinum elite member. The staff was incredibly friendly. We will definitely stay again the next time we hit the Big Easy.

Stayed May 2013
Helpful?
Thank Proudpapa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chicago
Level 6 Contributor
96 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed May 21, 2013

I have been a Marriott Honoreg Guest member (several different levels including Platinum) since 1979. Following a stay at the JW in Washington, D.C. last year I vowed not again. I had stayed at the downtown Marriott in New Orleans, but didn't know they had a JW. I was in New Orleans for an American Bar Association conference last weekend and stumbled upon a JW in the French Quarter 4 blocks from Bourbon Street. You'd barely notice it on Canal but its there. I had a wonderful experience restoring my faith in the brand. I highly recommend this hotel.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank FhayzeB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 4 Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 18, 2013

Great rooms, ideal location, and fantastic breakfast. But what made this stay stand out the most was the service. From the multiple emails I received prior to our stay, to our experience with the bellmen, front desk staff, management, and the restaurant staff, I was so impressed with the kindness and attentiveness of the hotel's staff. They consistently went above and beyond to make sure we were comfortable and enjoying our stay. Would definitely return.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank scottm247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 17, 2013

Good location, nice room although the bathroom is quite small, a great staff. The trolley stops right outside the door, just a few blocks from the French Quarter, great restaurants and much more. We enjoyed our stay very much.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Michigan
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 15, 2013

We checked into the JW Marriott on Saturday late morning and since my husband has status with the Marriott chain, they offered to upgrade us to a king executive room but told us we would have to wait a little while for one to become available. We agreed and took off to the French Quarter. Soon we were left a vm that our room was ready. We headed back and were given a room on the 25th floor. The room was occupied with someone's belongings! We hurried out and went to call the front desk from the phone near the elevators. We were told we would have to wait for another room to become available and they offered to open the concierge lounge. The bellman who came up with our luggage insulted the manager by describing her as a "big, fat, African American woman" when we weren't sure of her name. No class at all!

We were not happy after leaving the French Quarter to come back to no room! They comped our lunch and then got us another room which took much longer than they promised (they also tried to put us back in the occupied room!). They are supposed to credit back my husband's points for both nights' stay and they sent up wine and cheese to make up for the inconvenience. Unfortunately, they didn't clean our room at all on Sunday and at 6 pm when they showed up, we were getting ready for dinner and asked for clean towels but didn't have time for them to clean the room. Not the room service I'd expect at this nice of a hotel. The manager went out of her way to try to make it right after the check-in debacle. Great location and people were pretty friendly but I'd probably try another hotel next time.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jkap6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Guest Relations Manager at JW Marriott New Orleans, responded to this review, May 18, 2013
Dear jkap6,

Thank you for taking the time to post a review of our hotel. I apologize that we made so many errors during your visit to our hotel. We pride ourselves on being able to deliver a flawless experience for all of our guest. It is disappointing that we were unable to deliver that experience for you. The comments from the Bell man that assisted you will be address with that individual. Treating each other with respect despite our differences is equally as important as treating our customers with respect. I would like the opportunity to regain your business, please contact me directly to discuss.

Sincerely,

Cole Wallace
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chappell, Nebraska
Level 6 Contributor
119 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 14, 2013

The Marriott is a nice, large business type hotel and being that it is right on Canal Street and only a couple of blocks from Bourbon Street, the location is excellent. You are right on the edge of the French Quarter and there are lots of things to do and places to see.

Room Tip: We booked on Price Line and the value was excellent.
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  • Stayed May 2013, traveled with friends
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Helpful?
Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penryn
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 13, 2013

The hotel is not outrageous nor over the top. Just a solid quality stay .It has many nice amenities that make it a step up. From champagne in the lobby to a good gym and very friendly staff and great location all adds up. Had a great corner room over looking the river and no complaints.Despite being jazz fest wknd it was very quite .

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pwdrlabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott New Orleans

Property: JW Marriott New Orleans
Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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