The JW is located on Canal Street about a block down from Bourbon Street in the French Quarter. In terms of going over to the waterfront, the French Quarter, or to some of the museums, the location is excellent. We were able to walk to all of our destinations never having to take a taxi or rent a car.
The hotel itself is clean and modern. The lobby is small, but comfortable with lots of sofas and chairs for lounging. Going out to Canal Street is a bar area, Shula's steakhouse and several high-end shops. Check-in was literally a breeze. Our name was radioed into the lobby upon arrival and there was a woman waiting with our keycards who then sent us directly up to our room. It couldn't have been easier. From there, unfortunately, the service was less even.
I really liked our corner room especially the layout with the closet and bathroom situated behind the bedroom area. The shower and toilet were separated from the sink area. Overall it was a small area, but certainly functional. We are platinum members and we had requested extra towels which we never got on any of the days we were there. The toiletries were good quality when we could get them. More often than not we would get conditioner, but no body wash or shampoo. When we've stayed at other JWs, they would provide toiletries during the regular serivce and at turn-down if they were needed. The sink was also clogged up but they did come and fix that as soon as we called.
After checking out we asked to have a taxi to the airport and the bellman sent us out to the main road to get our own taxi. It was disconcerting. We ended up standing on the side of the road for about 10 minutes with hardly any traffic going by hoping for a taxi. Fortunately one came by with a really nice driver and we were scooted off to the airport. We were only somewhat surprised at the lack of service at this point as it seemed to be the hallmark of the trip. Sometimes the service was excellent; at other times, it was really lacking.
Overall I think that the location of the hotel made up for the uneven service. If we ever come down to New Orleans again, however, we might look into staying at a different hotel given the price point.
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- Also Known As:
- Marriott New Orleans
- New Orleans Marriott