We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best hotel experience in New Orleans ever!” 5 of 5 stars
Review of JW Marriott New Orleans

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
JW Marriott New Orleans
Ranked #47 of 162 Hotels in New Orleans
Certificate of Excellence
Phoenixville, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best hotel experience in New Orleans ever!”
5 of 5 stars Reviewed November 5, 2012

The customer service and location are unparalleled! I originally considered this hotel to plan a business meeting and ended up staying an extra few days for pleasur because me experience was so enjoyable. The event planning group for planning the meeting made my job so much easier andtook care of all the details. The Concierge Lounge offers the best food I have encountered at any hotel and the rooms were large and comfortable. Great location with easy access to French Quarters. The charge for internet was on the expensive side, and the lobby was small, but the friendliness and helpfullness of the concierge and staff made up for it. I got a rate cheaper than the Marriott, so don't assume the luxary implied with JW means higher price. I will stay there on every future visit to New Orleans!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jennifer b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,049 reviews from our community

Traveler rating
    938
    742
    257
    79
    33
See reviews for
311
614
69
584
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (459)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Eastham, Massachusetts
2 reviews
5 of 5 stars Reviewed November 5, 2012

We only spent a single night while waiting to move into a house rental for the ensuing week, but to be honest I did not want to leave. We were immediately greeted, had our car parked and luggage moved inside. The person at the reception desk for check in was extremely pleasant and professional. The spacious room more than met our expectations. Our rooms were spotless with high quality linens. This, along with the excellent location just steps from the French Quarter and a direct easy distance from the Garden District made it a perfect stay. I'd highly recommend this hotel for your stay in New Orleans.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ricks20_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago IL
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

Front desk staff was very friendly. Great views! I thought it was the perfect location, as it was in the thick of things, but far enough from rowdy crowds. Also, this was probably THE COMFIEST bed I have EVER slept in!

  • Stayed March 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sydelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 29, 2012

I expect the JW Marriott to be a higher level but this one just seemed like an average Marriott. Rooms were fine, decent gym, small pool area. The lobby/lower levels were under construction so there were fewer places to lounge outside of your room and the business center was closed. The staff was nice and accomodating and the warm cookies in the afternoon are a nice touch. The hotel is in a great location to hit the french quarter and steps from the bus that goes to Magazine Street. I was there for business but I imagine I would go again if the rates were great. They did have great conference food.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
Helpful?
Thank ti727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 28, 2012 via mobile

Pristine hotel with a warm a friendly staff who accommodated my requests expeditiously and without hassle despite significant ongoing renovations throughout the hotel. The front desk even offered to help me resolve a dispute with another hotel in the area. Few minor structural problems in the bathroom but it was spotless. Overall superb hotel which will be even better after renovation completion.

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PA1778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 28, 2012

We arrived at the hotel, made us wait 6 hours for our room then told us they overbooked and that we did not have a room at all. We had made reservations 6 months in advance, but apparently, that did not matter. They did not apologize and were very short with us in discussing the issue. They then said they would pay for our room at a Residence Inn 4 miles away, completely removed from the French Quarter. Needless to say, I would absolutely never book a room with the J.W again and I would advise anyone who is considering this hotel to look elsewhere, anywhere.

  • Stayed June 2012
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Jd2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Guest Relations Manager at JW Marriott New Orleans, responded to this review, November 1, 2012
Dear Jd2323,

Thank you for your feedback regarding your recent experience at our hotel. Please accept our sincerest apology for not being able to honor your reservation at our hotel. Being in a situation where it is necessary to relocate a guest to another property is always a last resort. We are rarely in that situation and I again apologize that your trip to New Orleans and our hotel was negatively impacted by the hotel being over-committed. In these situations, we always cover the room and tax at the hotel that you are moved to, which I am sure was done in your circumstance, however, I do realize that this concession is often minuscule to the inconvenience. Again, please accept my apology and I sincerely hope that you will choose our hotel for your lodging needs if you return to New Orleans. I invite you to use me as a resource as I will insure that your stay with us would be flawless.

Sincerely,

Cole Wallace
Director of Operations
cole.wallace@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed October 18, 2012

We stayed at this hotel for 6 nights in the first half of October. The room was outdated, the pool and the gym plain but decent. The housekeeping was terrible. They took care of the towels every day but several times they forgot to take the trash. They never vacuumed the carpet during our stay. I am not sure if they were understaffed or they just didn't properly trained the housekeepers.
On the other hand the bellmen and the entrance greeters were always extremely polite and very helpful.
The breakfast was not included in the price of the room but there were always coffee and muffins in the hallway in the morning. This was a nice gesture.
I wouldn't particularly recommend this hotel especially because of the room cleanliness issues.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Sami2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Guest Relations Manager at JW Marriott New Orleans, responded to this review, October 20, 2012
Dear Sami2003,

Thank you for providing feedback regarding your recent visit to our hotel. I apologize that your room was not cleaned properly during your stay. I appreciate that you have taken the time to inform us of the poor service that you received so that we may make immediate improvements to your concerns. The errors made by our housekeeping team are not a by-product of short staffing. We pride ourselves on the quality of work that our guest room attendants deliver and the lack of attention to detail is definitely an issue we would like to address. Please contact me directly so that I may gain additional information, so that we may properly address the errors that were made during your stay. I again apologize for your experience and I look forward to hearing from you.

Sincerely,

Cole Wallace
Director of Operations
504-527-6709
cole.wallace@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Orleans hotels
Central Business District
New Orleans Marriott
New Orleans Marriott
#69 of 162 in New Orleans
4.0 of 5 stars 2,948 reviews
Central Business District
Courtyard New Orleans French Quarter/Iberville
Central Business District
The Saint Hotel, Autograph Collection
Show Prices
Show Prices
Show Prices
Central Business District
The Ritz-Carlton, New Orleans
The Ritz-Carlton, New Orleans
#24 of 162 in New Orleans
4.5 of 5 stars 2,101 reviews
Central Business District
Hyatt French Quarter
Hyatt French Quarter
#16 of 162 in New Orleans
4.5 of 5 stars 1,691 reviews
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#11 of 162 in New Orleans
4.5 of 5 stars 895 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott New Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott New Orleans

Property: JW Marriott New Orleans
Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Hotwire, Priceline and Jetsetter so you can book your JW Marriott New Orleans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans
New Orleans Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing