We stayed at the Roosevelt for a few days after the Christmas holiday and please put any fears to rest from previous bad reviews. We had a wonderful experience, rating this this hotel is pretty much perfect.
We arrived in the wee hours of December 27, and the night clerk couldn't be more efficient or pleasant, and very attentive so late at night. We usually schlep our own bags, but we were exhausted from a series of flight delays due to the botched bomb attempt on Dec. 25 and were thankful for the prompt bell service. The lobby was stunningly decorated for Christmas and so much so we almost couldn't find the front desk!
I had read in previous postings that the standard rooms were small, and so went for the 1 bedroom King suite -- a steal at $208.00 a night. The suite was more than gorgeous and extremely spacious, filled with reproduction antiques and a very comfy bed with high-end linens and plush pillows. Comparatively, we had a similar suite at an upscale hotel in Manhattan, and the same type of room with this type of decor would be close to $1000.00 a night. The sumptuous marble bathroom had a walk-in shower with triple shower heads (no tub), plus was extremely clean; bathroom amenities were lemon-verbena Agraria San Francisco products. Even though the lobby was busy with guests/ tourists, I found our floor very quiet. The windows are sealed well; our room was a corner room and street noise was very minimal
My only complaints about the suite are the two small ottomans which are used for a coffee table -- makes it awkward for eating take-out or room service. Also, some spots on the marble floor are extremely slippery, and we ended up asking for an extra bath mat. Robes were mid-weight, made of silky material, and terry-lined. However, one of ours had some weird crustings on it -- I think it hadn't been washed properly and a new one was prompty sent up with apologies when we notified them. No slippers are provided. Slippers would be nice, taking into account the slippery bathroom floor.
The room service menu is very small -- we were exhausted and decided to order some food. The food arrived hot and within 20 minutes. I had a very good omelette and can recommend that, but the chicken strips turned out to be a very thin, dry, chicken breast breaded and fried whole and cut into thin strips. Domenica on the ground floor of the hotel does take out while it's open and I would recommend phoning down and picking it up if you don't want to leave the hotel. We found the food at Domenica excellent, on par with major foodie destination restaurants in NYC or San Francisco.
The hotel staff are amazing. Any requests we made of our housekeeper were done promptly and accurately. The concierges were great; friendly, professional, knowledgeable, and very accommodating. Anytime I was in the lobby, even in the wee hours of the morning, staff walking by always had a smile and a pleasant greeting.
There is free wifi in the lobby and in Teddy's Cafe. However, I found the signal was extremely spotty. I was also at the concierge desk and overheard another guest complain about the weak wifi signal in his room, which he had paid for, and was none too happy. Another thing you have to watch for is if you are taking a tour, specify and reconfirm with your tour company which entrance they will pick you up from to save yourself a lot of hassle. Most tour groups will pick up from the Baronne St. entrance. We had a mix-up with our company and I noticed others had the same problem. There is a small, heated swimming pool on the roof with pleasant lounging areas which we did not use as the weather was unseasonably cool. There are also tennis courts, but we did not see them.
We would definitely stay at this hotel again; the complaints I have are fairly minor. Yes, there may have been opening glitches, but even over the busy Christmas holiday, it seemed to me things ran very smoothly. In general, it's hard to find good service personnel in New Orleans, but the Roosevelt has snagged them. Don't hesitate to book if you want a beautiful hotel with a great restaurant and fantastic staff.
- Official Description (provided by the hotel):
- Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more less
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- Also Known As:
- Waldorf Astoria New Orleans