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“Pretty Close to Perfect” 5 of 5 stars
Review of The Roosevelt New Orleans, A Waldorf Astoria Hotel

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The Roosevelt New Orleans, A Waldorf Astoria Hotel
Ranked #13 of 162 Hotels in New Orleans
Certificate of Excellence
North America
Level Contributor
88 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
“Pretty Close to Perfect”
5 of 5 stars Reviewed January 9, 2010

We stayed at the Roosevelt for a few days after the Christmas holiday and please put any fears to rest from previous bad reviews. We had a wonderful experience, rating this this hotel is pretty much perfect.

We arrived in the wee hours of December 27, and the night clerk couldn't be more efficient or pleasant, and very attentive so late at night. We usually schlep our own bags, but we were exhausted from a series of flight delays due to the botched bomb attempt on Dec. 25 and were thankful for the prompt bell service. The lobby was stunningly decorated for Christmas and so much so we almost couldn't find the front desk!

I had read in previous postings that the standard rooms were small, and so went for the 1 bedroom King suite -- a steal at $208.00 a night. The suite was more than gorgeous and extremely spacious, filled with reproduction antiques and a very comfy bed with high-end linens and plush pillows. Comparatively, we had a similar suite at an upscale hotel in Manhattan, and the same type of room with this type of decor would be close to $1000.00 a night. The sumptuous marble bathroom had a walk-in shower with triple shower heads (no tub), plus was extremely clean; bathroom amenities were lemon-verbena Agraria San Francisco products. Even though the lobby was busy with guests/ tourists, I found our floor very quiet. The windows are sealed well; our room was a corner room and street noise was very minimal

My only complaints about the suite are the two small ottomans which are used for a coffee table -- makes it awkward for eating take-out or room service. Also, some spots on the marble floor are extremely slippery, and we ended up asking for an extra bath mat. Robes were mid-weight, made of silky material, and terry-lined. However, one of ours had some weird crustings on it -- I think it hadn't been washed properly and a new one was prompty sent up with apologies when we notified them. No slippers are provided. Slippers would be nice, taking into account the slippery bathroom floor.

The room service menu is very small -- we were exhausted and decided to order some food. The food arrived hot and within 20 minutes. I had a very good omelette and can recommend that, but the chicken strips turned out to be a very thin, dry, chicken breast breaded and fried whole and cut into thin strips. Domenica on the ground floor of the hotel does take out while it's open and I would recommend phoning down and picking it up if you don't want to leave the hotel. We found the food at Domenica excellent, on par with major foodie destination restaurants in NYC or San Francisco.

The hotel staff are amazing. Any requests we made of our housekeeper were done promptly and accurately. The concierges were great; friendly, professional, knowledgeable, and very accommodating. Anytime I was in the lobby, even in the wee hours of the morning, staff walking by always had a smile and a pleasant greeting.

There is free wifi in the lobby and in Teddy's Cafe. However, I found the signal was extremely spotty. I was also at the concierge desk and overheard another guest complain about the weak wifi signal in his room, which he had paid for, and was none too happy. Another thing you have to watch for is if you are taking a tour, specify and reconfirm with your tour company which entrance they will pick you up from to save yourself a lot of hassle. Most tour groups will pick up from the Baronne St. entrance. We had a mix-up with our company and I noticed others had the same problem. There is a small, heated swimming pool on the roof with pleasant lounging areas which we did not use as the weather was unseasonably cool. There are also tennis courts, but we did not see them.

We would definitely stay at this hotel again; the complaints I have are fairly minor. Yes, there may have been opening glitches, but even over the busy Christmas holiday, it seemed to me things ran very smoothly. In general, it's hard to find good service personnel in New Orleans, but the Roosevelt has snagged them. Don't hesitate to book if you want a beautiful hotel with a great restaurant and fantastic staff.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lady_World_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 5, 2010

We have stayed in many hotels and were a bit concerned by the reviews on this website,but felt we would give the hotel the chance to shine.The hotel had undergone renovation after Katrina and has only been reopened about 6 months, so one would expect some kinks that would need to be ironed out. We were treated wonderfully by everyone,from the doorman, valet, business center,coffee shop,front desk,concierges,restaurant,housekeeping to the baggage handlers.The concierges have to be the best we have encountered in 30 years of traveling -- gracious, spontaneous and right on the money with good advice.We were there for 5 days and these folks could not have been more gracious. Think about it: 5 days , over a weekend, a BIG holiday weekend ,and with a big special event in the hotel and in town gave the hotel ample opportunity to reveal it's rough spots,but none were visible.
The hotel was magnificently decorated,clean and NOT overrun with tourists at all ( But aren't tourists the people who stay in these hotels!). We even had a national TV celebrity who was staying in the hotel strike up a conversation with us after the Sugar Bowl. We couldn't hear a thing ifrom the hallway and our standard king room was right next to the elevator. The room pricing is competitive to other comparable facilities in New Orleans. Previous stays in New Orleans had convinced us that hotel service and attitude was routinely substandard, and in expensive hotels to boot.
Do yourself a favor and give YOU the gift of staying here.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TomFOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, D.C.
2 reviews
5 of 5 stars Reviewed January 4, 2010

We stayed at the Roosevelt when it was decorated for Christmas, and the effect was absolutely beautiful. The staff was incredibly helpful and nice, and brought us everything we needed in a very quick fashion. The beds were heaven, and the toiletries were lovely. This is a great place to stay.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TravelBug8945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed January 2, 2010

This is a dressed up mess! This place doesn't understand the importance of the basics; a comfortable bed, bathtub and a nice staff. They fail on all levels. If you really want to remodel this place start with the management, front desk, housekeeping and keep going. Do yourself a favor and stay someplace else.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
8 Thank TravelwellUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
142 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed December 29, 2009

I booked a luxury suite in Dec 2009. The room was not ready when I checked in because it was not clean. This should have been my first tip-off. The room itself was large with a living room and separate bedroom. The decor was beautiful. However, my first room was NOT clean. The mini-fridge had NOT been cleaned out and the marble floors in ALL areas of the room had NOT been mopped. I ended up changing rooms over this issue. I did not want housekeeping in the room after I had checked in. The bathroom floor also had not been mopped. There were large spots of dirt and God only knows what all over the floor. I have read other comments like mine but I had hoped that I would have a better experience. Also, there was spotty internet service. If you are going to charge 12.99 for internet, make sure it works.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rex, Georgia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 28, 2009

We loved our stay at this hotel. The rooms were nice including the television in the restroom. The Christmas decorations were great. The hotel staff was good.

  • Stayed November 2009, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank OliverRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 14, 2009

I arrived at this hotel around 8pm with my friend who is a Diamond Member of the HHonors Program. While Checking in, the front desk clerk was short and bordering on being rude. She would not give us an upgrade, not even to a superior room! The hotel room we had with 2 double beds was small and cramped, the view overlooked nothing. The lobby is constantly filled with tourists, most not even staying there. After only 2 nights, we left this hotel to find better. The WORST service we have ever experienced. Oh and to top things off, they charged me a $10 dollar fee to simply accept a package, they didn't even bother to notify me it was there or bring it up.

  • Stayed December 2009, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank hendrixallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Roosevelt New Orleans, A Waldorf Astoria Hotel

Property: The Roosevelt New Orleans, A Waldorf Astoria Hotel
Address: 130 Roosevelt Way, New Orleans, LA 70112-2502
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Orleans
#4 Romantic Hotel in New Orleans
#4 Business Hotel in New Orleans
#6 Luxury Hotel in New Orleans
#17 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Roosevelt New Orleans, A Waldorf Astoria Hotel 4.5*
Number of rooms: 504
Official Description (provided by the hotel):
Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more   less 
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Also Known As:
Waldorf Astoria New Orleans

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