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“Elegant Experience”

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The Roosevelt New Orleans, A Waldorf Astoria Hotel
Ranked #18 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed January 4, 2014

One of the finest hotels in the country. The lobby was beautifully decorated for the holidays. My suite was wonderful and service excellent. On our flight from Phoenix to New Orleans we read an article from our airline's magazine. It featured a few cocktails from various bars around New Orleans. We decided to do the "tour". We were very happy to discover that the Sazerac bar located in the Roosevelt was on the list. What a wonderful atmosphere this bar has. We enjoyed ourselves very much. However...we had no seating as the bar was full, we didn't mind standing up at the bar itself. This Hotel and Bar are definitely on the top of our list of fabulous places we've been.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
Thank Ted M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this reviewResponded January 6, 2014

Dear TedM,

We are delighted that you were able to stay with us during the holiday season. We are so very proud that you think our hotel is one of the finest hotels in the country. Thank you for taking the time and sharing your experience with our Trip Advisor community. We hope that your travels do not keep you far from New Orleans and that you are able to stay with us again.

Best,
The Roosevelt Hotel Team Members

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,630 - 2,636 of 3,972 reviews

Reviewed January 4, 2014

Our family of five was nearly overwhelmed when entering the Roosevelt for the first time to begin our four night stay. The entire expanse of lobby is brightly lit with holiday trees and lighting. It was a great picture opportunity and was unexpected.

The hotel is professionally run - the common areas are clean and attention to detail is apparent everywhere. The rooms are clean and updated, defying the age of the property.

The Sazerac Bar is a popular (read crowded) meeting spot - reminds me of the King Cole Room at the St. Regis in NYC. Domenica is a John Besch restaurant located inside the hotel - it's excellent. (see the restaurant review).

Overall, I give this five stars. Given that our objective was to allow the kids to experience New Orleans, we'll probably look for something inside the French Quarter next time rather than a couple of blocks away like the Roosevelt - but that's not a knock on the Roosevelt. It's the Grand Dame of luxury properties in New Orleans and is a very good selection.

  • Stayed: January 2014, traveled with family
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Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this reviewResponded January 6, 2014

Dear giborca,

We are delighted that you and your family were able to stay at The Roosevelt Hotel during the holiday season. We know that our lobby can give a wonderful impression and we are delighted that it was still decorated when you arrived. We were pleased that you were able to visit the Sazerac Bar and experience the vibe of this historic bar. We hope that in the New Year you are able to travel back to New Orleans and are able to stay with us again.

Best,
The Roosevelt Hotel Team Members

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

The staff was helpful, the room was great and the food excellent. Overall a wonderful experience. I highly recommend a visit during the Christmas Holiday the lobby has a wonderful set up. The breakfast was excellent. I also highly recommend the SPA. We had a wonderful couples massage there.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this reviewResponded January 6, 2014

Dear Christopher W,

We are delighted that you had a great stay the last time you visited The Roosevelt Hotel. We are pleased that you were able to experience our Waldorf Wonderland and hope that you left with many memorable moments. Thank you for taking the time and sharing your recent stay with our Trip Advisor community. We are delighted that you had a wonderful experience in the Guerlain Spa and that you would recommend I to others. We hope you have a wonderful New Year and that your travels can bring you back to New Orleans.

Best,
The Roosevelt Hotel Team Members

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Reviewed January 4, 2014

If you're looking to stay in a fairyland hotel during the Christmas Holidays then the Roosevelt in New Orleans is your ideal choice. The staff are very friendly and helpful. Three in particular, Randy who greets you when you arrive at the hotel, Chris Galvin at check-in, and Cody the concierge who was particularly helpful and managed with little notice to obtain a booking for Christmas dinner only add to the experience. The lobby decorations are unbelievable and the hotel is located a stone's throw form trolley buses as well as from the French Quarter. As well the hotel shop on the ground floor has some very nice items and all Christmas items were 50% as of the 26th!

  • Stayed: December 2013, traveled with family
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Thank Shaz29Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this reviewResponded January 7, 2014

Dear Shaz29Ann,

We are delighted that you decided to stay with us this holiday season. We are always happy to hear that our Waldorf Wonderland decorations made your stay even more special. Thank you for taking the time and sharing your recent experience with our Trip Advisor community. We are pleased to hear that some of our staff members created special moments with you making your stay extra special. We hope that in the New Year that your travels do not keep you far from New Orleans and that you are able to stay with us again.

Best,
The Roosevelt Hotel Team Members

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

Stayed in the luxury suite on 12/30 & 12/31. Pros: Room was beautifully decorated with enough space to have a party for about 20 people. Small but very attractive bathroom with a deep soaking tub right under a large window facing the pool. Housekeeping ladies were very nice and professional on every interaction I had with them. Cons: The service level in any other part of this hotel was unacceptable(Guest Relations, Front Desk, Bell Desk, etc...). This is the second time I've stayed here in the past 3 months and have been disappointed with the service level both times. Definitely not even close to Waldorf Astoria standards (excluding housekeeping).

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Waldorf Astoria
6  Thank Mohammad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this reviewResponded January 7, 2014

Dera Mohammad S,

Thank you so much for your recent stay and allowing us the opportunity to be presented with your feedback. It is of the utmost importance that we receive feedback from our most loyal guests and continue to use that feedback effectively and continue to grow the service that we provide. Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We truly regret that you had a disappointing experience with some members of staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Best,
The Roosevelt Hotel Team Members

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Reviewed January 3, 2014

It is hard to know where to start with The Roosevelt. I am a Hilton Honors Diamond Member and I stay in a lot of hotels. This is the nicest and best hotel that I have stayed in. The service is outstanding from the time you drop your vehicle off with the valet until you check out. The Sazarac Bar is like walking back in time. It is classy and the bartenders are first class. They make amazing drinks and the selection of liquor is excellent!
We were upgraded to a suite and the room did not disappoint. It was roomy and the bed was super comfy! The hotel still had its Christmas lights and decorations up. They lit up the entire lobby and were absolutely beautiful!
Everything here is pricey, but you get what you pay for. My wife and I enjoyed a special trip here

  • Stayed: January 2014, traveled as a couple
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Thank bamaboy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this reviewResponded January 7, 2014

Dear bamaboy8,

Thank you for taking the time and sharing your recent stay with our Trip Advisor community. We are delighted that you were able to make a special trip down to New Orleans. Thank you for your kind comments about our hotel and we are delighted to learn that you feel our hotel is top shelf! Thank you for being a Hilton Honors member and we are pleased that our staff made your stay memorable. We hope that if you are ever in the New Orleans area again you are able to stay with us at The Roosevelt Hotel. We hope you have a wonderful New Year and hopefully see you again soon.

Best,
The Roosevelt Hotel Team Members

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Reviewed January 2, 2014

Stayed here as part of a conference which was located on sight. Staff are very friendly and helpful, specially the concierge who helped arranged tours on a very tight time frame. Hotel itself has that old world charm but with all the modern ammenities. Rooms are pretty large given the age of the hotel. I actually expected alot smaller rooms so that was a great surprise. Beds are very comfortable.

Location is perfect for exploring the French Quarter and literaly blocs away from the entrance to Bourbon Street. Great hotel in a great city!

  • Stayed: October 2013, traveled on business
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Thank smyzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this reviewResponded January 7, 2014

Dear smyzzz,

Thank you for taking the time and sharing your recent experience with our Trip Advisor community. We are delighted to learn that you were able to stay with us during your recent conference and that you had a comfortable nights stay. We are pleased to learn that our staff was extremely friendly and helpful. Your comments about our concierge will definitely be passed along. Thank you again for your kind comments and we hope that your travels do not keep you far from New Orleans.

Best,
The Roosevelt Hotel Team Members

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Roosevelt New Orleans, A Waldorf Astoria Hotel

Address: 130 Roosevelt Way, New Orleans, LA 70112-2502
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in New Orleans
#4 Romantic Hotel in New Orleans
#4 Business Hotel in New Orleans
#6 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
Price Range: $191 - $777 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Roosevelt New Orleans, A Waldorf Astoria Hotel 4.5*
Number of rooms: 504
Official Description (provided by the hotel):
Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more   less 
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Also Known As:
Waldorf Astoria New Orleans

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