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“Absolutely Beautiful Hotel”

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The Roosevelt New Orleans, A Waldorf Astoria Hotel
Ranked #20 of 162 Hotels in New Orleans
Certificate of Excellence
Wethersfield, Connecticut
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Absolutely Beautiful Hotel”
Reviewed December 27, 2013

This hotel reminds me of the old school oputant hotels of the 50s, it has such beautiful lobby, amazing little bakery in the lobby, an lovely roof top pool and bar, what more could you ask for! The location of this hotel is perfect, central to eveything, and short cab ride to Burbon Street, without having the noise at your doorstep. The rooms are well appointed, bathrobs and slippers were very comfy, overall a very very nice hotel, staff were helpful and courteous. Would go back again!

Room Tip: The higher up the better, otherwise you just have a view of the building next door.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, December 30, 2013
Dear Laura B,

We are delighted that you think our hotel is absolutely beautiful. Thank you for taking the time and sharing your experience with our TripAdvisor community. We are pleased that our hotel reminds you of the opulent hotels of the 50s. Thank you for your kind comments about our staff and we hope that they were able to make your visit extremely memorable. We hope that your travels do not keep you far from New Orleans and that you are able to return to The Roosevelt Hotel soon.

Best,
The Roosevelt New Orleans Team Members
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,641 reviews from our community

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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Baton Rouge, Louisiana
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 27, 2013

Spent a couple of days, not consecutively, at the Roosevelt...but didn't spend the night. Went to the Guerlain Spa - EXCELLENT. The facial and massage were awesome. The second time was to see the Christmas ligths. I've been every year for the last couple of years and must say I am always impressed. Got a "Santa's Sugar Cane" drink at the bar. Bartender was friendly and made one fantastic drink!! Hoping to go back for a few days to include room and spa together.

Staff is very helpful and friendly.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank gbdoux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, December 30, 2013
Dear gbdoux,

Thank you for taking the time and sharing your recent experience with our TripAdvisor community. We are delighted that you were able to visit the Guerlain Spa during your stay at The Roosevelt Hotel. We know that with the hustle and bustle of the holidays, it is always wonderful to take some time for you. We hope that you had a wonderful Christmas and will be able to return to us soon.

Happy Holidays,
The Roosevelt New Orleans Team Members
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 26, 2013

This is an amazing hotel in the heart of NOLA. My boyfriend was able to redeem hotel points in order to stay here for Mardi Gras. It's in an amazing location and you can walk to just about anywhere. They also had increased security which made the hotel feel very secure without being overbearing. The rooms were very clean and comfortable and the bathroom was even more amazing with an impressive shower. Overall if you can afford it i would 100% recommend this hotel!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrAvELer001_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, December 27, 2013
Dear Traveler001_8,

Thank you for taking the time and sharing your recent experience with our TripAdvisor community. We are delighted that you were able to stay with us last Mardi Gras season. Traveling to New Orleans during this time is exciting. New Orleans at this time is filled with thousands of people, which we take extra efforts to make sure all of our guests feel safe and secure. Thank you for your recommendation and we hope that you are able to stay with us again.

Best,
The Roosevelt Hotel Team Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
157 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed December 25, 2013

Overall, we had a very nice stay and I would stay there again if it is in the summer. The issue was the holiday events. This is like the Rockefeller tree, the light show at Wanamaker's or any other city-based Christmas tradition - everyone came to visit and the hotel service had to give somewhere. To do it again on this particular weekend before Christmas, I would stay elsewhere and visit this hotel for the lights and then go back to the quiet.

The good:
*Lobby is decorated beautifully - great picture-taking opportunity
*The lobby itself is historic
*The gift shop has beautiful items - it's not your typical gift shop
*The rooms are beautiful
*The beds are comfortable
*The food is good at the restaurants and drinks are good at the bar
*We were able to check in early
*Free newspapers

Areas for improvement:
*We had a suite and the bathroom was tiny - tiny like you had to move around in the bathroom to open and close the bathroom door. It's an old place, but if having a tub or a lot of room in the bathroom is important, you want to think about this.
*The service in the Fountain Room for lunch was slow - 25 minutes from order to table.

Things to think about:
*The hotel was CROWDED - I cannot emphasize this enough. We went on the weekend prior to Christmas and this was prime time for families to come and take pictures and have tea with Santa. Kids, noise, lots of people. As a result of this:
*We had no help in getting bags in the hotel as the poor staff was inundated with visitors
*We could not get a cab as the front area was mobbed. We walked to Canal to get a cab.

Overall, it was a beautiful hotel, rich in history. I would recommend it, but be warned about the crowds at Christmas.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FuninPhx71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, December 27, 2013
Dear FuninPhx71,

We are delighted that you were able to stay with us during the holidays this year. Thank you for taking the time and sharing your recent experience with our TripAdvisor community. The holidays at The Roosevelt are a joyful time in the city, one in which locals and visitors enjoy visiting. We hope you’re your travels do not keep you far from New Orleans and we hope you are able to stay with us again.

Happy Holidays,
The Roosevelt Hotel Team Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 24, 2013 via mobile

New Orleanians call the Lobby at the Roosevelt Hotel the most perfect place to go for Christmas spirit.
The lobby is beautifully decorated with dozens of real fur trees, each covered in thousands of twinkling white lights .
Live musicians play at different times of the day, and make your own hot chocolate is sold in the lobby.
So many wonderful holiday traditions in this city, and the magic all starts in this hotel; beautifully dressed families Attend the Teddy Bear christmas Tea, the sazerac bar is packed with elegantly dressed patrons.
This is a wonderful place to visit if you are in New Orleans.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendycity51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, December 27, 2013
Dear Wendycity51,

We are delighted that you were able to visit our hotel during the holiday season this year. It always brings a smile to our face when people leave our lobby in the Holiday Spirit. For many years, families have traveled to The Roosevelt during this time to experience our Winter Wonderland. Thank you for sharing your holiday experience with our TripAdvisor community and we hope that you are able to visit us again.

Happy Holidays,
The Roosevelt Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 24, 2013

I am a silver Hilton Honors member and always try to stay at Hilton properties. I can honestly say this is the worst experience I have ever had at a Hilton property. I was rudely informed during check in that I could not even be considered for an upgrade because my level was not high enough ( just say you do not have availability). I asked to print some tickets out in the business center and was told it would be a $25 charge. I politely asked the concierge to assist me since I was by myself with 3 small children and he would not help me. Later I had dinner in Teddy's Cafe in the hotel with my 3 children and had my ipad stolen in the restaurant. After the initial contact with security to report the incident and look at the security tapes I was never followed up with again. I spoke with the manager the next morning and begged him to follow up since they could clearly see the person stealing my ipad but he just looked at me with a blank stare and I have yet to hear from anyone at the hotel despite my numerous attempts to follow up. Did not offer to comp our room, dinner, anything. Honestly the security at this hotel is much less than the Ritz or other hotels I have stayed at in New Orleans. About the only good thing I can say is that the Christmas decorations were beautiful.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank MCB0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Front Office Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, December 27, 2013
Dear MCB0203,

Thank you so much for your recent stay with us and taking the time to speak with me briefly about your stay. It is our goal that all of our guests depart with a yearning to return and when that expectation falls short, we appreciate knowing how to improve for our future guests. Rest assured that our Security Team is amongst the best in the business and takes a great deal of pride in what they do including the scenario mentioned during your stay. Im sorry that you felt that this was not the case, but we will continue to work with you in anyway possible. We hope for a positive outcome and that you will choose to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
135 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 23, 2013

Pros:
Location
Service
Sleep Quality

Cons:
Expensive
Crowded

We stayed one night in December of 2013.

Parking was hectic with valets running all over the street. The valets were attentive, but needed some extra help.

Check-in was quick. There is no dedicated Hilton Honors check-in counter, but that's not a big deal. We were met by a cheerful desk agent and she outlined the additional amenities that came with our stay. We were upgraded from a standard king room to a superior king room. The lobby is beautifully decorated and a ton of people were taking pictures and crowing the lobby area.

Our room was beautifully appointed, but oddly laid-out. The difference between the standard and superior room is the size of the main room and the addition of a sitting area. However, the TV is in the sitting area, about 20-25 feet from the head of the bed. The bathroom was very nice, but small. The four-head shower was a fun novelty, but didn't add any special value to me.

The best part of the stay was the AWESOME night's sleep. The room temperature was perfect. The pillows were high quality. The linen and comforter were perfect.

The Sazerac bar was loud and crowded. The bartender was helpful and mixed very nice drinks. We could barely hear ourselves talk, so we made our way out into the city.

The hotel held our luggage until late in the day after check-out so we could explore the city. Valet and bellmen were incredibly busy, but were doing their best to keep up with everyone.

Overall, I was impressed with the accommodations. The total price was quite high, but you expect that when staying at a W-A property. Again, I'd gladly pay extra at any other hotel to have the quality of sleep I had at the W-A.

Thanks for a great stay!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aww3583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Roosevelt New Orleans, A Waldorf Astoria Hotel

Property: The Roosevelt New Orleans, A Waldorf Astoria Hotel
Address: 130 Roosevelt Way, New Orleans, LA 70112-2502
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in New Orleans
#4 Business Hotel in New Orleans
#4 Spa Hotel in New Orleans
#7 Luxury Hotel in New Orleans
#17 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Roosevelt New Orleans, A Waldorf Astoria Hotel 4.5*
Number of rooms: 504
Official Description (provided by the hotel):
Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more   less 
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Also Known As:
Waldorf Astoria New Orleans

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