I am a silver Hilton Honors member and always try to stay at Hilton properties. I can honestly say this is the worst experience I have ever had at a Hilton property. I was rudely informed during check in that I could not even be considered for an upgrade because my level was not high enough ( just say you do not have availability). I asked to print some tickets out in the business center and was told it would be a $25 charge. I politely asked the concierge to assist me since I was by myself with 3 small children and he would not help me. Later I had dinner in Teddy's Cafe in the hotel with my 3 children and had my ipad stolen in the restaurant. After the initial contact with security to report the incident and look at the security tapes I was never followed up with again. I spoke with the manager the next morning and begged him to follow up since they could clearly see the person stealing my ipad but he just looked at me with a blank stare and I have yet to hear from anyone at the hotel despite my numerous attempts to follow up. Did not offer to comp our room, dinner, anything. Honestly the security at this hotel is much less than the Ritz or other hotels I have stayed at in New Orleans. About the only good thing I can say is that the Christmas decorations were beautiful.
- Official Description (provided by the hotel):
- Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more less
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- Also Known As:
- Waldorf Astoria New Orleans