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“Favorite New Orleans Hotel”

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The Roosevelt New Orleans, A Waldorf Astoria Hotel
Ranked #19 of 164 Hotels in New Orleans
Certificate of Excellence
New York City, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Favorite New Orleans Hotel”
Reviewed May 3, 2012

I just got back from a 4 night stay at the Roosevelt and had a great time, I would definitely recommend this hotel (with some reservation if you're planning to stay during the first week of Jazz Fest as I mention below). Most of the previous reviews cover the basics (both the good and the bad), so I'll just list a couple of strengths and weaknesses of the property that I noticed:

Strengths
1) The hotel is beautifully decorated;
2) Location - it is just across the street from the French Quarter, close enough to get there quickly but away from the madness;
3) My room was very quiet and the beds were comfortable; and
4) The outdoor pool on the fourth floor is very relaxing and a nice place to spend the middle of the day when the temperature starts to get up there. (The Ritz does not have a pool)

Weaknesses
1) I was staying during the first week of Jazz Fest. Apparently, each year Zurich (insurance company) holds its yearly corporate retreat at the Roosevelt. They literally take over the hotel and if you don't have a Zurich tag you're treated a little bit like a second class citizen. Last year I stayed at the Roosevelt for the second week of Jazz Fest and the service was great.
2) As stated in other reviews the air conditioning doesn't work too well. The rooms have very high ceilings and it's an old building so I don't know if there is much management can do about this.
3) The housekeeping service is not great. A couple of times we did not receive new towels and the turndown service didn't do much (not a big deal to me but it may be to others).

I'm planning on heading to Jazz Fest next year and staying at the Waldorf. I've had a great time at the hotel and recommend it to my friends. I just hope the Jazz Fest line-up is better during the second week....

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Front Office Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, May 9, 2012
Henry B,

Thanks for stopping by Trip Advisor! Sorry to hear that you feel that the service you had received was second to other hotel guests. Rest assured, that all of our guests are very important to us as we feel they are the best in town. The Roosevelt does its very best to exceed expectations on every level and cannot wait for Jazz Fest 2013!
Thank you for the informative review as it has already been helpful for others. Thanks again for stopping by and look forward to seeing you again soon.

Mark T. Remer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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San Diego, California
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 2, 2012

My teenage son and I visited New Orleans during Spring Break and stayed in a King Suite at the Roosevelt Hotel in New Orleans. The room was elegant, clean and comfortable. The bathroom was a bit small but we managed. The service throughout the hotel was impeccable and I know they were short-staffed because of Easter. We had room service once and the food was very tasty. We didn't have an opportunity to eat at the hotel's restaurants but there will be a next time. I suggest you peruse the gift shop while you are there. It has a very nice selection of quality products as well. I will stay there again but next time longer.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HotelSnob57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, Louisiana
Level 5 Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 28, 2012 via mobile

We stay in a lot of Hilton properties, and the Roosevelt is our very favorite. This hotel was devastated by Hurricane Katrina but has been restored to the splendor it displayedm50 years ago (to my personal knowledge). Excellent location for both business and leisure traveler, less than a block from thenFrench Quarter and an easy walk to the Mississippi River. The hotel's furnishings are particularly pleasing. Lots of history at the hotel; it was Huey Long's New Orleans home during his career as governor and US senator.

Stayed April 2012
Helpful?
3 Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Front Office Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, May 9, 2012
Dear Cgrubb,

Multiple viewers have already found your review helpful! Thank you for posting your experience from the recent stay. We hope that you will visit again soon to take advantage of all that the city of New Orleans has to offer. Thank you for being one of our many amazing guests!

Mark T. Remer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Level 6 Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed April 28, 2012

Absolutely amazing experience. Beautiful hotel lobby, superb restaurant, quaint sweets bar, and gorgeous room. Beds and pillows were comfortable. Wish our stay here was longer.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank W55Louisiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Front Office Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, May 9, 2012
Dear W55Louisiana,

Please feel free to contact me directly to make reservations for your next stay! Hopefully we can accommodate you longer than your recent stay so that you may take advantage of all The Roosevelt has to offer. Thank you for your kind review and being our guest.

Mark T. Remer
Front Office Manager
mark.remer@waldorfastoria.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 27, 2012

We visited this hotel during our recent visit to New Orleans. We had a King Suite and it was beautiful. We arrived about 4 in the afternoon and had no wait at all and got right into our room. The room was well equiped and the high ceilings were beautiful. We called for wine glasses and an opener and it was delivered by a proper waiter on a silver platter. Very nice.

We asked for turndown service. They inquired of our evening plans and when we returned to our room the bed was turned down and chocolates were left for us.

Room service was prompt but as you can imagine, quite spendy. We dined poolside as well and that was the most disappointing part of our visit. The pool was beautiful and well maintained. Service poolside was spotty - sometimes good and other times very slow. However, the food poolside was not worth the money spent. It took about 45 minutes to get a salad and potatoe wedges and then when they came the salad was small, mostly iceberg lettuce and did not have the dressing I requested (bleu cheese). I was then informed that they didn't have that dressing at the pool so they mixed bleu cheese crumbles with their creamy cucumber dressing. It was not the same and I probably would have gotten something different had they informed me of that sooner. For the money I paid it was rather disappointing.

The most delightful surprise was Domenica, the Itailan Bistro in the lobby of the hotel. Their gourmet pizzas are out of this world and the prices are only $13 each. If you catch them at happy hour from 3-6 the pizzas are 1/2 price. This little New Orleans gem also has aged cheeses and meats so if you are looking for a nice evening snack try this place out. Fantastic. We returned twice during our trip and my mouth is still watering.

We are diamond Hilton members so we stayed on points. However, I would definitely pay to stay at this hotel again. It is beautiful and the service was spectacular.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank duccessoftravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Front Office Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, May 9, 2012
duccessoftravel,

Thank you so much for the great review and being a loyal Hilton Honors member! I am both thankful and confident that our pool side staff will use your review and adjust as necessary for our future guests. Thank you so much for using your Hhonors points to stay with us and hope to see you again in the future.

Mark T. Remer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newtown CT
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 26, 2012

We loved the Roosevelt Hotel. The staff was wonderful and the pool area was just beautiful. We can't wait to return

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Front Office Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, May 9, 2012
Dear Kathy F,

AND, we absolutely cannot wait to have the opportunity to be your hotel of choice again in the future! Thanks for stopping by Trip Advisor.

Best,

Mark T. Remer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 25, 2012

I recently stayed here for 6 nights with my wife while attending a conference in New Orleans. We booked a King Suite and were very impressed with the room and hotel.
Overall Pros:
- Ceilings were at least 12 or 13 feet making the room feel very large.
- One and a half bathrooms, with a well equipped shower.
- comfortable bed and QUIET bedroom.
- rooftop pool was clean and well serviced. Very quiet during the weekdays.
- Gym was adequate, with complimentary bottled water and fruit.
- Staff were VERY kind and helpful, from the bellboys to the front desk and concierge.
- We ate at Domineca, the Italian restaurant, and were very satisfied with the food.
- LOVED the Sazerac Lounge. Very good drinks and awesome atmosphere.
- location is perfect. Close enough to the french quarter without being in it. Also close to tonnes of great restaurants in the CBD (would definetly recommend LUKE).
- hotel style is very cool. Modern amenities in a historic and grande setting.

Cons.
- it is a bit pricey, although I think not unreasonable for what you get. Example would be drinks at the Sazerac bar are 10-15 dollars, but made with premium liquor and ingredients in a high end atmosphere.
- no free wifi in the room (but free in the lobby). These days I would consider this amenity standard, especially at a luxury hotel.
- parking (if you drive) is very expensive... like 45$ a day.
- housekeeping came later in the day, which at times was annoying.

New Orleans is a great city. Lots of history, great dining and tonnes of interesting nightlife. There is a certain "grit" to it, but it grew on me. I would definitely recommend this hotel based on service, value and location.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Will_travel_for_fun9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoosevelt, Front Office Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, responded to this review, May 9, 2012
Dear Will_travel_for_fun9,

Thanks so much for allowing the Trip Advisor community an incite of your recent stay at The Roosevelt New Orleans. Your review is very informative and am confident that it will assist others in making their hotel choice while in the great city of New Orleans! We hope to welcome you back soon with all the upcoming summer festivities that are taking place. Thank you for allowing us the opportunity to accommodate you.

Mark T. Remer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Roosevelt New Orleans, A Waldorf Astoria Hotel

Property: The Roosevelt New Orleans, A Waldorf Astoria Hotel
Address: 130 Roosevelt Way, New Orleans, LA 70112-2502
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in New Orleans
#4 Spa Hotel in New Orleans
#4 Business Hotel in New Orleans
#7 Luxury Hotel in New Orleans
#17 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Roosevelt New Orleans, A Waldorf Astoria Hotel 4.5*
Number of rooms: 504
Official Description (provided by the hotel):
Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more   less 
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Also Known As:
Waldorf Astoria New Orleans

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