We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Westbank Plantation Tour”
Review of Tours by Isabelle

Tours by Isabelle
Book In Advance
More Info
$109.99*
and up
Small-Group Tour of Oak Alley and Laura Plantation from New Orleans
Certificate of Excellence
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: locally owned and family run New Orleans tour company,first class, small scale, personalized service since 1979. Experienced and knowledgeable Driver-Guides on board comfortable, top of the line 13 passenger vans enthusiastically will make you fall in love with Louisiana!
Sag Harbor, NY
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Westbank Plantation Tour”
Reviewed March 22, 2009

We were on the Westbank Plantation Tour with Stanley Bergeron. He was very knowledgeable, providing interesting information about the areas and cultures involved with the two plantations. He answered our questions fully, utilizing his lifelong experience with the area. This was a very enjoyable trip. The plantations are on the "can't miss" list and we thoroughly enjoyed travelling with Stanley.

Helpful?
3 Thank rdc265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,345 reviews from our community

Visitor rating
    1,066
    194
    43
    21
    21
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Boston
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
“A total ripoff”
Reviewed March 3, 2009

My husband and I went on a plantation tour with this co. It was expensive, $76 for each of us which seemed like alot of money but we thought we would get a great tour. We did not. First they were about a half hour late to pick us up (they pick you up wherever your staying). Then the tour guide was obnoxous. When we get out to the plantation they don't give you the tour you just take the tour that you could of gone out and taken on your own. We were at the plantations about an hour each and stuck in the van with the tour guide driving around about four hours. The consierge at the hotel told us after it was too late to change that this is the highest price tour co. and we could of taken a plantation tour with almost any co. in the city for about half the money. We felt totally ripped off. This is the first time I felt strong enough about something to write a review of it. We would not take this tour again or recomend it to anybody else.

Helpful?
6 Thank Baba-n-Papaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToursByIsabelle, Owner at Tours by Isabelle, responded to this review, July 16, 2009
First, thanks for taking the time to write a review. It's how we get better at what we do.

We do pick our guests up at their hotel; the pick-up schedule is arranged by proximity, and guests are notified the evening before. Perhaps there was a miscommunication regarding your pick-up time? Regardless, we're sorry you had to wait.

The plantations themselves are approx. an hour outside town, and you are indeed in the van for the trip there and back. Our guides are people for whom tour guiding is an avocation, and we are complimented on them often; it's usually a fun, fact-filled trip out and back. Unfortunately, this wasn't your experience.

We are indeed one of the more expensive tours in New Orleans, but we like to think you get what you pay for. It's our 30th year in the tour business, and we've been successful because we're not like everybody else - we offer service above and beyond.

For whatever reason, you had a terrible experience, and we'd like the chance to make it up to you. Please, if you find yourself in our neck of the woods again, contact us and let us set up a tour to meet your expectations.

Thanks again for taking the time to post a review, and we hope we'll see you again soon.

Isabelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
80 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
“Tour of Katrina but not of the 'City'”
Reviewed December 21, 2008

We took the "Post Katrina City Tour" on our first day in New Orleans. We were hoping to get an overview of the city and to visit sites associated with Katrina - this is how it was advertised. The Katrina part of the tour was interesting, informative and comprehensive. The City part of the tour appeared to consist of driving through the city en-route to the Katrina damage. There was a "restroom break" in the middle of the tour which literally lasted well over an hour. All of the tour participants were standing outside the van for over half an hour waiting for the tour guide to return. When he did return he began an extremely slow process of having everyone take out their charge cards and pay for the tour - not sure why this couldn't be done over the phone when we called to reserve. It appeared designed to simply waste time to fill the 3 1/2 hours that the tour was advertised for. That 3 1/2 hours also appeared to include the pick ups and drop offs of everyone on the van. The tour shoud be advertised as a "Post Katrina" tour only - we saw almost none of the "city" - and it could easily be completed in under two hours for about half the price. While we appreciated the Katrina part of the tour, we also left feeling that we wasted most of the day and did not get what we thought we were paying for.

Helpful?
5 Thank BostonChloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToursByIsabelle, Owner at Tours by Isabelle, responded to this review, July 16, 2009
Thanks for writing a review! We think you're right - the word 'City' in the title can be misleading, especially if you don't have the chance to review the tour on our website (www.toursbyisabelle.com). So we've dropped it - we now call the tour, online and in our new brochures, the "Post-Katrina Tour."

Thanks again for the feedback - it's how we get better!

Isabelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
“Amazing - No Trip to New Orleans is Complete Without a Tour by Isabelle”
Reviewed October 2, 2008

My first trip to New Orleans was amazing thanks to Tours by Isabelle. I took three tours over three days: Post Katrina; the City Tour; and a tour which included the West Bank Plantations. The guides were friendly and incredibly knowledgeable and the small group size made a big difference in the experience. I highly recommend this tour company to anyone who visits New Orleans.

Helpful?
5 Thank lkbWashington_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
24 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
“Stanley is HORRIBLE”
Reviewed August 12, 2008

Stanley the tour guide needs to find a different job. If you get Stanley decline the trip and reschedule. He is more then rude and is so interested in being sarcastic that he does not answer questions. This tour guide STINKS! Aside from that, the tour was great and you got a chance to see a lot of the destruction. It is amazing what how much was affected by the storm. I pray that all of those affected will regain everything they have lost

Helpful?
4 Thank JoycePSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToursByIsabelle, Owner at Tours by Isabelle, responded to this review, June 18, 2009
First, thank you very much for taking the time to review the tour you took with us. It's how we continue to get better at what we do! I'm very glad you took something of value away from the Post-Katrina tour - it truly is an unbelievable experience.

I am very sorry about your experience with Stanley; we have received many compliments on his tours in the past (some on this web site), and he has worked with us for a very long time. We have a varied selection of driver/guides; we'd be happy to offer you a significant discount on a future tour with us, if you'd be interested in exploring New Orleans with a different guide.

Thank you again for your feedback!

Isabelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Tours by Isabelle also viewed

 

Been to Tours by Isabelle? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing