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“Lovely”

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Best Western Premier Park Hotel
Ranked #17 of 63 Hotels in Madison
Troy, Michigan
Level Contributor
269 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
“Lovely”
Reviewed September 21, 2013 via mobile

Well located, beautiful decor, friendly service, comfortable rooms. The only thing that disappointed me about this hotel is that there is no free coffee in the morning. There is a coffe maker in the room, but the only good thing to be said about the coffee it makes is that it is hot. I like a little coffee station in the lobby.

Stayed September 2013, traveled with family
Helpful?
Thank peglegdebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this review, September 23, 2013
Thank you for choosing us for your stay in Madison and for your feedback about the coffee. We will take that into account when evaluating our vendors and making future plans. -George
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646 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 18, 2013

Stayed here for IMOO and we were on the 4th floor on the corner with a view of the Capitol Building. It wasn't too difficult to find but parking was slow but the valets moved things right along. Farmers Market across the street and many stores and restaurants close by (State St.) for some great food, shopping, and beer.

Room Tip: Close by to Tornado's (steak), Great Dane (Brew Pub), and Brocach Irish Pub. Walgreen's and...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Murphdog97225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this review, September 23, 2013
Murph, congratulations on participating in Ironman! So glad you stayed with us for that exciting event. Thank you for the kind words regarding the valet staff. It's a busy time for us - they run a mini triathlon of their own that weekend! We're proud of their hard work. -George
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Alcala De Henares, Spain
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 17, 2013

We liked the hotel. It's clean and the situation is fantastic:just across the street from the Capitol and lots of restaurants.
It had free wifi and parking.
The only "but" is we found the room a bit noisy: had an ice and beverage machine just outside the room.

Stayed August 2013, traveled as a couple
Helpful?
Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this review, September 23, 2013
Barbara, thank you for coming all the way from Spain to stay with us at Inn on the Park. I am sorry your room wasn't as quiet as you'd like. We're always happy to make a room change if there is anything else available. I hope you will visit us again. -George
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Ohio, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed September 16, 2013

the hotel is very centrally located to downtown (I could see the Capitol from my room) and the University with many restaurants close by. I was put in the concierge floor (a surprise) which meant walking half way around the hotel each time I wanted to go to my room as I had to change elevators 3/4 of the way up. The room was fine although somewhat dark. The only negative was that the hotel restaurant started serving breakfast at 7:00, but there is a Starbucks close by which opens at 5:30 so a that is where I went.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ruth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this review, September 17, 2013
Hello Ruth, thank you for providing feedback on your stay and for letting future guests know about an earlier breakfast option. There is also a locally owned coffee shop with excellent scones around the corner from us and we'd be happy to direct our early risers there as well. -George
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Coronado, California
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2013

I have stayed at hotels all around downtown. This location is fantastic, the service was attentive, and our room was lovely.

We were here visiting my daughter at UW. We had a rental car this time so the free (valet only) parking was a bonus.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anniessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this review, September 13, 2013
Hello Anniessa - I'm so happy you enjoyed your stay with us here on Madison's Capitol Square. Please join us again when you come to visit your daughter on campus. As you mentioned, we do have complimentary valet parking but keep in mind we also have a campus shuttle if that suits your needs as well. --George
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Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 10, 2013

Love the location of this hotel! It is literally in the heart of downtown. We stayed here for the Ironman Wisconsin event - and let me tell you how wonderful it was as a spectator to be able to have the ability to be so close to take a little break while waiting for your triathlete come by.

We stayed in a mini-suite and had a magnificent view of the Capitol right out our window. On Saturdays, you can see the Farmers' Market all lined up around Capitol Square.

Though the hotel was dated, everything was clean! The bed was comfortable - which was key for my husband racing. The room had a refrigerator. I wish it had a small microwave to heat up breakfast for race day, but it was not a deal breaker :)

Plenty of good places to eat! The University of Wisconsin is not too far away. They have free valet for hotel guests - and guys are very courteous, friendly and quick.

Overall, we had a wonderful experience. My sister travels to St. Paul, MN every other year and I told her, when she travels there again, I will have to take a side trip back to Madison with her so she can enjoy the experience my husband and I had.

We will book this place in a heart beat, if we are every in Madison again!

Room Tip: Take the Capitol tour - they offer it on the hours daily. Just check the times and go up to the obse...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel206Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this review, September 13, 2013
Thank you so much for posting your feedback. You gave a lot of good tips on things to see in the area - very helpful for future guests. Congrats to your triathlete on doing Ironman. We do have microwaves available on the third floor pool terrace and provide a (very!) early morning triathletes' breakfast on race day so if you join us again for Ironman I hope one of those options will suit your needs for race day breakfast. We look forward to welcoming your sister if she's able to visit. -George
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Madison, United States
1 review
Reviewed September 10, 2013

AC was not working properly. I informed the staff to fix the problem and it was never fixed. I called 3 times over a 4 day stay and it still did not work properly or was ever fixed. Not worth the price. Cleaning staff picked up my stuff and loaded to lost and found before check out time. I stayed here for IM Madison and would not recommend it to anyone. Rather unpleasent stay!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this review, September 13, 2013
Marta, I am truly sorry for the frustrations you encountered with the air conditioning and housekeeping and thank you for bringing them to my attention. I will look into both situations to ensure they don't happen again. Congratulations on participating in Ironman. I hope you had a great race. -George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Park Hotel

Property: Best Western Premier Park Hotel
Address: 22 South Carroll Street, Madison, WI 53703-3309 (Formerly BEST WESTERN PLUS Inn on the Park)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Premier Park Hotel 3.5*
Number of rooms: 213
Official Description (provided by the hotel):
The newly renovated Park Hotel stands as a reflection of Madison's history and growth as a city. The only hotel on Madison's Capitol Square, Best Western Premier Park Hotel is an icon of hospitality and a true symbol of downtown Madison. The Capitol Square is home to such popular seasonal attractions as the Dane County Farmer's Market, Art Fair on the Square and Concerts on the Square. Only blocks from the University of Wisconsin, Madison campus, Frank Lloyd Wright-inspired Monona Terrace Convention Center, Overture Center for Performing Arts, and the Kohl Center, Best Western Premier Park Hotel is your best way to experience the best of Madison. ... more   less 
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Also Known As:
Best Western Plus Inn On The Park Hotel Madison
Best Western Hotel Madison
Best Western Madison
Madison Best Western

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