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“The location trumps mediocre service”

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Best Western Premier Park Hotel
Ranked #10 of 64 Hotels in Madison
Certificate of Excellence
Reviewed May 29, 2013

Our first night, we were put in an abyssmal room which was TOOOO small, airconditioning roared and blew directly on one person's bed (couldn't be changed unless turned off), and was right outside elevators and entrance to pool, fitness center, etc. Unbelievably noisy. I asked to be changed and it took a rather disinterested front desk attendant 1 hour to call me back. We were then given a nice room! Front desk attendants were generally blase and rather unfriendly at times not replying to our greetings; car attendants made up for their lack of personality, however. Also, there is NO continental breakfast. I'd stay there again because of location only.

Room Tip: Don't accept #319 or anything near fitness center door! Check coffee supplies because we didn...
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  • Stayed: May 2013, traveled with family
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Thank TheklaSantaFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded May 30, 2013

I'm so sorry to hear that you were given service below our high standards. I appreciate you bringing that to my attention as well as the feedback on the HVAC in your room. I will have engineering see if that vent can be adjusted so future guests have a more comfortable experience. I hope you will visit us again. --George

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640 - 646 of 785 reviews

Reviewed May 25, 2013

The Best Western Plus Inn on the Park is conveniently located across from the Wisconsin State Capitol. It is within walking distance from the University of Wisconsin campus, State Street, and Monona Terrace and many museums and eateries. Room is comfortable and clean. We lucked out with a view of the State Capitol. There is no complimentary breakfast but the hotel does have a restaurant. Staff is very friendly and courteous. Hotel shuttle service was convenient...dropped us off at the University of Wisconsin Memorial Union to take the Van Galder bus to Chicago.

  • Stayed: May 2013, traveled with friends
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Thank Jewel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded May 30, 2013

Wow, you're good at this! You summed us up perfectly with lots of good information for future guests. I'm glad our complimentary shuttle service to campus was helpful for you and hope your travels to Chicago were enjoyable as well. Please visit us again! --George

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Reviewed May 11, 2013

First of all the staff was amazing. I had serious trouble with my credit card: the staff at the counter were very understanding (it must have seemed quite odd...), so I could enjoy my stay very much. The hotel is located nearby Monona Terrace, were I had a conference, and it was a brilliant choice. For my european standards, the room was very large, as well as the bathroom (maybe a little small, but OK). The look of the room was a little run down, but it was clean, and oh my goodness I still remember how good I slept.

  • Stayed: September 2012, traveled on business
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Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded May 30, 2013

Andrea - Thank you for visiting Madison from Austria! I'm happy to hear you found us an ideal location while attending a conference at the Monona Terrace. Our close proximity to the conference center allows us to meet people from all over the world. So glad to hear you slept well and I hope you will visit us again when your travels bring you our way. --George

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Reviewed May 7, 2013

We stayed here overnight after a family wedding (wedding reception was at this hotel). It was very convenient and clean. Kids had fun splashing in the pool the next morning. Only one shortcoming - breakfast was not included with the room. Total with tax for one night was $150, which is on the high side for a standard room with 2 full beds.

  • Stayed: May 2013, traveled with family
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Thank KGlafcke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded May 29, 2013

KGlafcke, thank you for posting feedback about your stay. I appreciate your input regarding room rates. We do have a full service restaurant serving breakfast, lunch and dinner and I hope you were able to take advantage of that or another one of the area's great dining spots. Please visit us again if you find yourself in town. Congratulations to your family on the wedding! - George

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Reviewed April 29, 2013

The hotel is located in the best area of Madison. It is near the incredible Monona Terrace and the Capitol. There are many good restaurants and drugstores surrounding the hotel. The rooms are comfortable and people from the staff are nice and friendly.

  • Stayed: August 2012, traveled on business
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Thank Anatete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded May 29, 2013

Anateb, thank you for visiting us from Brazil! I'm so glad you enjoyed being in the heart of downtown Madison and I hope you will visit us again. -George

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Reviewed April 25, 2013

This hotel has a great location, and yes its is an old hotel but it is clean. The rooms are small, and the bathrooms are small. The room had a window however the window was to a lounge area outside the workout room and people were literally sitting right outside my window so I couldn't eve'n leave the curtains open. Why would there be a window in a room that looks into a seating area inside the hotel??? Bed was very comfortable however my room was right next to the elevator and it was very noisy. I could pretty much hear every time the elevator stopped on the 3rd floor, plus just hearing everyone getting on and off the elevator. Needless to say I didn't get any sleep.

  • Stayed: April 2013, traveled on business
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Thank rickolig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded May 29, 2013

Rickolig, thank you for providing your feedback. I'm sorry that your pool view room didn't work for your needs. We have a number of room types and views and I hope that you will visit us again so we can find the perfect room for you. --George

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Reviewed April 24, 2013

Straight across the street from the capital, walking distance to the convention center, and plenty to do-see-eat nearby. The food at our meeting was good. The room was very nice and clean. The only downfall was the lack of counter space in the bathroom. Overall a great stay!

Room Tip: Others in our group had a different configuration in the bathroom. Ask for one with a full vanity!
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Stayed: April 2013, traveled on business
Thank RocketWilmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded April 25, 2013

RocketWilmes, thank you so much for posting feedback about your stay with us. We do have a variety of room layouts and we accommodate specific requests whenever possible. I'm glad you enjoyed the food at your meeting. Our catering staff works hard to provide a variety of delicious meals and breaks for our event guests and I'm happy to share your kind words with them. Please visit us again.

George

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Additional Information about Best Western Premier Park Hotel

Address: 22 S Carroll St, Madison, WI 53703-3309 (Formerly BEST WESTERN PLUS Inn on the Park)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Madison
Price Range: $126 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Premier Park Hotel 3.5*
Number of rooms: 213
Official Description (provided by the hotel):
The newly renovated Park Hotel stands as a reflection of Madison's history and growth as a city. The only hotel on Madison's Capitol Square, Best Western Premier Park Hotel is an icon of hospitality and a true symbol of downtown Madison. The Capitol Square is home to such popular seasonal attractions as the Dane County Farmer's Market, Art Fair on the Square and Concerts on the Square. Only blocks from the University of Wisconsin, Madison campus, Frank Lloyd Wright-inspired Monona Terrace Convention Center, Overture Center for Performing Arts, and the Kohl Center, Best Western Premier Park Hotel is your best way to experience the best of Madison. ... more   less 
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Also Known As:
Best Western Plus Inn On The Park Hotel Madison
Best Western Hotel Madison
Best Western Madison
Madison Best Western

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