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“Great location - poor conditions” 2 of 5 bubbles
Review of BEST WESTERN PREMIER Park Hotel

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BEST WESTERN PREMIER Park Hotel
Ranked #19 of 61 Hotels in Madison
Dallas, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location - poor conditions”
2 of 5 bubbles Reviewed January 14, 2013

Very disappointing room conditions: very small, TV channels were sporadic, HVAC in the room wasn't working well. In addition, our room was tiny and the bathroom was especially small. The toilet had to be offset off the wall so that it was nearly in the middle of the room.

On the plus side, fantastic location right on capital square.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DallasGuy4406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at BEST WESTERN PREMIER Park Hotel, responded to this review, January 16, 2013
Thank you for taking the time to post your feedback and I apologize that your stay was not ideal. I hope you will consider staying with us again when your travels bring you back to town so that we may have another chance to provide you the excellent service and accomodations we're so proud of.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 reviews from our community

Traveler rating
    239
    216
    100
    41
    18
See reviews for
137
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211
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Roberts, Wisconsin
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 26, 2012

Close to State Capital ; excellent Valet service with ramp and enclosed parking structure for added security and convenience. Short walk to State Street and variety of restaurants, bars, museum, and shops. Farmer's Market (Spring - Fall) across the street from hotel. Nice pool and workout area - poolside rooms available.

Room Tip: poolside room nice for familes
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Scott A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watertown, Wisconsin, USA
Level Contributor
5 reviews
5 of 5 bubbles Reviewed December 13, 2012

Great location to enjoy dowtown Madison. Staff was helpful and friendly. Parking was very handy no charge for parking was a plus. Room was large enough for two couples.pool was clean and kept up Will be back.


  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank kitchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at BEST WESTERN PREMIER Park Hotel, responded to this review, December 14, 2012
It sounds like you and your guests had a fun time here in downtown Madison. Glad we could be your homebase. Please come back and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 11, 2012

Spotlessly clean hotel in the center of Madison right next to the beautiful Wisconsin State Capitol building. Right next to shopping, restaurants, bars. Very friendly and accommodating staff. I stayed at the hotel and took the free hotel shuttle to Epic In Verona.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wmfitzpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at BEST WESTERN PREMIER Park Hotel, responded to this review, November 16, 2012
I'm so glad you took the time to post your review. I enjoyed meeting you and learning about your travels. The complimentary Epic shuttle to Verona is a win-win because while it allows our guests to be within walking distance of dozens of bars, restaurants and shops while still making it out to the Epic campus as needed it also gives us at the hotel a chance to get to know our guests a little better. Thanks for staying with us and I look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
128 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Quick trip to Madison. Had a good stay here. Hassle free check in and parking. Comfortable beds and good pillows. Reasonably priced. The location across from the Wisconsin State Capital is convenient to great restaurants and of course Madison's State Street. Good value.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Freefromwisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at BEST WESTERN PREMIER Park Hotel, responded to this review, November 16, 2012
Thank you for posting your review. I'm glad you enjoyed your stay and hope you'll visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

After spending a sleepless night at this property last winter and writing a terrible review, the revenue manager contacted us and offered us a significant discount and her personal attention on a return reservation. My husband and I hesitantly returned last weekend and we were delighted with the result. Of course, the hotel is in the perfect location, directly on Capitol Square. Our king room on the top floor of the hotel was comfortable,clean and while not beautifully decorated was mercifully quiet. The staff was pleasant and efficient. Absolutely no complaints. It is nice to know that hotel management takes these reviews seriously, and try to resolve problems, even if it was after the fact!

Room Tip: Make sure you are not near the elevator
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Janet E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at BEST WESTERN PREMIER Park Hotel, responded to this review, November 7, 2012
Thank you so much for giving us a second chance and providing us the opportunity to make things right for you. We do take our customer feedback to heart and while we're not always able to meet each and every need, we do try to make our guests comfortable and happy. I'm glad your stay was an enjoyable (and quiet) one and I hope we'll see you again next time you're in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Park Hotel

Property: BEST WESTERN PREMIER Park Hotel
Address: 22 S Carroll St, Madison, WI 53703-3309 (Formerly BEST WESTERN PLUS Inn on the Park)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PREMIER Park Hotel 3.5*
Number of rooms: 213
Official Description (provided by the hotel):
The newly renovated Park Hotel stands as a reflection of Madison's history and growth as a city. The only hotel on Madison's Capitol Square, Best Western Premier Park Hotel is an icon of hospitality and a true symbol of downtown Madison. The Capitol Square is home to such popular seasonal attractions as the Dane County Farmer's Market, Art Fair on the Square and Concerts on the Square. Only blocks from the University of Wisconsin, Madison campus, Frank Lloyd Wright-inspired Monona Terrace Convention Center, Overture Center for Performing Arts, and the Kohl Center, Best Western Premier Park Hotel is your best way to experience the best of Madison. ... more   less 
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Also Known As:
Best Western Plus Inn On The Park Hotel Madison
Best Western Hotel Madison
Best Western Madison
Madison Best Western

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