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“A comforting place with helpful and wonderful staff.”

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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
Reviewed February 8, 2014

We had a family member at UW hospital and loved the convenience, the shuttle to the hospital and other places as well. The staff was great. The place is clean. The breakfast assortment is fine with fresh fruit, yogurt and all the other expected things on a breakfast buffet. Our group was large and we all thought the motel was wonderful. When I would return from the hospital I almost felt like I was going home (due to length of stay). Would stay again due to location and services. Ate in restaurant twice and food was very good. Popcorn was tasty too.

Room Tip: Our family stayed on 2nd floor near the elevator and it was perfect for us. The rooms were quiet an...
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  • Stayed: February 2014, traveled with family
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Thank Kathaleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded February 20, 2014

Dear Kathaleen,

Thank you so much for taking the time to write such kind words about us here on TripAdvisor. We're overjoyed that we could help create a home away from home for you during such a difficult time. Please don't hesitate to contact us if there is anything else we can do for you.


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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756 - 762 of 939 reviews

Reviewed February 8, 2014

This hotel was wonderful in their services. Very helpful staff. The drivers were awesome and were there in a timely manner ready to take me anywhere. The front desk was also very helpful and treated me with ultimate respect! I would definitely go there again!

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Best Western
Thank Abraam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded February 20, 2014

Dear Abraam,

Thank you very much for taking the time to write a review about us on TripAdvisor. We appreciate any and all guest feedback, as it helps us improve our service and property. We're very glad you enjoyed your stay and we do hope to see you again on future trips here to Madison.


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

They were awesome, courteous and timely. They have an airport shuttle and a shuttle to drive you anywhere within 2 miles of the hotel. I thoroughly enjoyed my time there and would recommend this hotel as the place to stay in Madison, WI.

  • Stayed: January 2014, traveled on business
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Thank Jeanette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded February 20, 2014

Jeanette,

Thanks so much for the fabulous review of our property. We're ecstatic that we made your business stay much more enjoyable. We hope to see you again soon! :)


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

clean, great beds and decent breakfast. I would stat at this hotel again. The staff was helpful and uptone. Overall a great place to stay in Madsion. They also have a free shuttle within 2 miles of the hotel which is great in in town for a sporting event or fun!

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Best Western
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded February 20, 2014

Tom,

Glad you had a great time here in Madison. Thank you so much for staying with us and taking the time to review the stay. We hope to see you again soon! :)


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

Hotel was very clean and rooms were comfortable. Staff was very friendly and helpful. Appreciated shuttle to UW Hospital. Food at restraunt was excellent. Heard the breakfast buffet was great as well. Free popcorn/coffee

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank Cherri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded February 20, 2014

Dear Cherri,

We're so glad you took a moment to write a review about our hotel. Thank you for that! We're so glad you enjoyed your stay and hope to see you again sometime in the future. We'll have the coffee and popcorn waiting for you! :)


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

This hotel has a great location, it's close to the UW Madison Hospital and the VA Hospital. The staff are all very caring. The hotel was clean and our room was also clean. The bed was very comfortable and our room was very quiet. Great place to stay, I know we will be back.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Best Western
1  Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded February 20, 2014

Robert,

Thank you so much for taking the time to write a quick review of our property. We love any and all guest feed back and we're so glad we were able to provide a comfortable and quiet stay for you. Please don't hesitate to contact the next time you're in town.


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

Whenever we travel to Madison Wisconsin. We try our best to stay at the Best Western Plus InnTowner. It is an excellent hotel for the price. Its appearance is appealing. The accommodations are clean and comfortable and the staff is friendly and attentive both when things are running smoothly and when there are concerns that need to be address as arise no matter where you stay.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded February 20, 2014

Dear Carl,

Thank you so much for your kind and understanding review of your stay experience. We're so glad that we met your expectations and hope to see you again on your next trip to Madison.

Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western PLUS InnTowner

Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range: $130 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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