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“Very Convenient to UW Hospital, Madison”

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BEST WESTERN PLUS Inntowner Madison
Ranked #11 of 63 Hotels in Madison
Certificate of Excellence
Wisconsin Dells, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very Convenient to UW Hospital, Madison”
4 of 5 bubbles Reviewed January 27, 2012

We were in Madison as the family of a heart patient at UW Hospital. The InnTowner was discounted ($94 for two people) by making the reservations directly through the Hospital. Although not a great deal price wise, the convenience was invaluable to our family. The shuttle drivers were great - there was only once when both shuttles were out and we would have had to wait 25 minutes so we decided to hike up the hill (which took about 5 minutes) Granted, in slippery weather I wouldn't recommend walking the sidewalks. Otherwise, shuttling to and from the Hospital was the best part. The included breakfast in the morning was also very good; not always piping hot but there was a microwave at the end of the buffet which I used to heat up some of the entrees. Coffee very good. Keurig in room was well stocked. Rooms were very adequate; not the best I've ever stayed in but certainly not the worst. Overall, the friendly, helpful staff far outweighed any cons to this room.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank C K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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822 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Washburn, Wisconsin
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed January 26, 2012

The decor is muted, tasteful, quieting. I shared a room.. one king bed and a pullout with an etched glass partial wall between the beds-- a nice touch. Spacious room. Can't speak to price because I did priceline and paid $62. Wonderful breakfast--not the usual tired fare! Best of all, the PEOPLE were consistently helpful, friendly. They seemed to be genuinely happy and every time I needed something.. voila! Someone was there to help. Our business was at the Capitol and the ride over was very very easy and quick. Parking at the hotel is also easy and convenient. I did hear a train a couple times.. was I dreaming? Our room was at the VERY END of a long hallway but not a big deal. The pool looked nice but we did not use it. I would definitely want to stay here again. Felt just right. And, by the way, it also felt VERY VERY clean-- not just "hotel clean" but REALLY clean!

Room Tip: we needed to use the pullout but had to call to the desk to get linens, pillows, blanket.
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  • Stayed January 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Pearl413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madison
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 25, 2012

We booked a block of rooms for a wedding where most of the guests came from out of town, everyone was very happy with the accommodations and service. We used a very nice meeting room free of charge for a private family gathering, the breakfast was wonderful, and the hotel bar was small and chic. Also it is across the street from famous Lombardinos Italian restaurant, as well as small sushi cafe, a pub, and a convince store down the block. The area is very safe, next to an old upscale residential neighborhood that is nice to stroll though. We were all very happy with the quality, service, and convince of this hotel, everyone from ou 85 year old grandfather to the toddlers were welcomed.

  • Stayed September 2011, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank elizabethth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 21, 2012

I suppose this hotel gets lots of guests who are in Madison for UW hospital or for a convention or football game. I am from Madison and my husband and I have stayed at many hotels as we return almost every year for our anniversary.

This hotel by far the worst we have stayed at. The only reason it is a 3 star hotel in my opinion is that they have a restaurant. We didn't eat anything at the hotel so I can't comment on that.

Service was rude...we waited nearly 15 minutes to check in. Mind you, there were THREE people at the front desk and only one party ahead of us. Our room was mediocre at best. The beds are flimsy, the tub drain was clogged. It also smelled like an ashtray. Apparently they keep the nicer rooms for the Highland club...if you buy a standard room, it will NOT be one of those. Those are the rooms with pillowtop matresses and updated bathrooms. Interesting as those are standard in all rooms in the other 3 and 3.5 star hotels we have stayed at!

This is one of the oldest and most poorly maintained 3 star properties I have stayed at in the area and I have no idea why the rates are so high and why it has gotten such good reviews.

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
2 Thank Nelson083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 2, 2012

The customer service was outstanding. The rooms were clean and comfortable. We were staying because our daughter was undergoing surgery at the hospital, which makes the hotel a very convenient location. If you are staying due to a hospital visit, they will give you a discount. Overall, a very positive experience and great nights sleep.

  • Stayed December 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank K C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 27, 2011

Excellent, friendly customer service. Clean rooms and a free breakfast too! Close to campus.

  • Stayed July 2011, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank LEH_64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed November 24, 2011

I stayed at this Best Western several times in the month of November while visiting a critical UW Madison hospital patient. The hotel is literally 2 blocks (2stop lights) from the hospital, and they have shuttles, free of charge (I didnt use the shuttle but would suggest a tip). They have a fantastic breakfast, all you can eat buffet type with pancakes, scrambled eggs, bacon, sausage, juices, coffee, bagels, hot and cold cereals and much more. A nice sit down breakfast before heading back to the hospital. They offer a discount to hospital patients but you must call from the hospital or have the hospital book your room. They charge per person. My room was clean and spacious. They do have a small bar, but we never got to the hotel early enough from the hospital to use it, however we were able to buy a few beers to take to our room as they were closing. The bar and I think the pool/hot tub close at 10 which is a little too early in my opinion to use when spending the day at the hospital. Either way, the hotel is convenient with a wonderful breakfast. Unfortunately, the hotel doubles their price on weekends with a home Badger Game and you can not get the hospital discount during this. That was a bummer because the hospital is close and convenient, however I was forced to spend 2 nights at another hotel using a cab to go back and forth to the hospital (I didn't have a car and find Madison very difficult to drive in anyway, especially when always leaving the hospital in the dark while very tired). So, all in all, the hospital is great, just a few disappointments.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank SlyAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inntowner Madison

Property: BEST WESTERN PLUS Inntowner Madison
Address: 2424 University Ave., Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner & The Highland Club)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Inntowner Madison 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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