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“Don't Expect Non Smoking Rooms”

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Best Western West Towne Suites
Ranked #24 of 63 Hotels in Madison
Certificate of Excellence
Reviewed October 13, 2006

Don't stay at Best Western West Towne Suites if your a non smoker. I booked directly through the Best Western 800 number almost 1 year prior to our stay and requested 2 non smoking rooms. Upon check in I was told that our reservation was for non smoking if available but was told the hotel was sold out. Of course so was almost every other hotel in the area so we didn't have many choices of where we could go. After the other couple we traveled with threatened to leave & I was able to produce my email that clearly said we had a non smoking reservation our friends were able to get a non smoking room (even after the assistant manager said none were available). Since our friend was sick already we let them have the non smoking room. I told the desk that since no other non smoking rooms were available we would try to stay in the smkoing room. By the second night I was gasping for air and I even tried to mask the smoke smell with Febreeze (no help)and got less than 4 hours sleep. Finally by Sunday a non smoking room was available and we were moved. I told the front desk that I was going to complain to Best Western but they didn't mention to me that they are independently owned and complaining to Best Western wouldn't help at all. Well after contacting both Best Western and the hotel directly I was basically told too bad. They got my money and that's that. I should have known when we checked in and another family was checking in only to find the crib they "reserved" wasnt available.

  • Stayed: September 2006, traveled as a couple
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    • Business service (e.g., internet access)
Thank vinamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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414 - 420 of 423 reviews

Reviewed August 9, 2006

The room here (I am sitting in room 135 writing this) is fine, although there are a few age-related details that an apparent renovation missed. There's a huge "Newly Renovated" banner hanging off the front of the hotel, but the toilet in our rooms leaks constantly (way to conserve water there, Best Western) and I opened the tank lid to find it black with mildew. The other plumbing fixtures (shower controls, sinks) look about 20 years old, which is about 500 in hotel years and should have been replaced during anything called a renovation. There's *redecorating*, and then there's *renovating*, and the two are not to be confused. Strike one.

Strike two is the basic construction flaw that can't be fixed with renovation; namely, wood framing rather than concrete understructure mean that this place is as noisy as an apartment under a bowling alley. A pack of hyenas (did I say hyenas? I mean, "some people") checked into the room above us, and they rise with the chickens every morning and stomp around from 6:00 AM until they finally, blessedly, depart to go and stomp around somewhere else for a while. I've told the front desk twice about the noise problem, and the response was to call their room. I was told there was no answer.

The point of that particular story is that if this room is noisy, ALL of them are. Don't be looking to catch up on any actual rest here, because this place literally thumps with every guest's every step, all day and night. Pack earplugs, sleeping pills, and a white noise machine, 'cause you're gonna need 'em.

Stayed: August 2006
Thank ElsiesMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2006

We stayed at the Best Western West Towne Suites for one night during the WIAA State Basketball Tournament. The rooms were very clean and very spacious. They serve a made to order breakfast that consists of eggs, bacon, pancakes, french toast, juice, etc.

The shower head in the bathroom was rather surprising too. There was lots of water pressure and plenty of hot water! This hotel is really reasonable in price and we would stay here again!

  • Stayed: March 2006
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4  Thank Kookykit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Derby, England
26
Reviewed January 15, 2006

We had been in Madison for a wedding and had stayed in the centre of town for 3days before moving here on the outskirts for another 2 nights. This place was exactly what we needed, cheap, clean and ideal road connections for exploring the Wisconsin countryside. There were loads of places to eat within a couple of minutes drive (all info, including directions, gained from the hotel brocure). The nearby mall was only 5mins walk. Rooms were very large compared to what we would get in England, there was no noise from the freeway and we found the staff very helpful. Granted there was nothing special about the hotel but we hadn't paid for a hotel like that.
If your visiting Madison to see the city you can get closer accomodation but if your off exploring the surrounding areas this is all you need.

  • Stayed: September 2005
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2016
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  • Stayed: August 2016, traveled on business
    • Sleep Quality
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Thank Ojoaomarcos
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rst1108, Director of Sales at Best Western West Towne Suites, responded to this reviewResponded September 22, 2016

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Reviewed September 7, 2016 via mobile
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Stayed: September 2016, traveled as a couple
Thank Skybark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, Director of Sales at Best Western West Towne Suites, responded to this reviewResponded September 22, 2016

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Reviewed December 4, 2015
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  • Stayed: November 2015, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Lydia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, Director of Sales at Best Western West Towne Suites, responded to this reviewResponded December 10, 2015
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Additional Information about Best Western West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #24 of 63 Hotels in Madison
Price Range: $76 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western West Towne Suites 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western

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