Don't stay at Best Western West Towne Suites if your a non smoker. I booked directly through the Best Western 800 number almost 1 year prior to our stay and requested 2 non smoking rooms. Upon check in I was told that our reservation was for non smoking if available but was told the hotel was sold out. Of course so was almost every other hotel in the area so we didn't have many choices of where we could go. After the other couple we traveled with threatened to leave & I was able to produce my email that clearly said we had a non smoking reservation our friends were able to get a non smoking room (even after the assistant manager said none were available). Since our friend was sick already we let them have the non smoking room. I told the desk that since no other non smoking rooms were available we would try to stay in the smkoing room. By the second night I was gasping for air and I even tried to mask the smoke smell with Febreeze (no help)and got less than 4 hours sleep. Finally by Sunday a non smoking room was available and we were moved. I told the front desk that I was going to complain to Best Western but they didn't mention to me that they are independently owned and complaining to Best Western wouldn't help at all. Well after contacting both Best Western and the hotel directly I was basically told too bad. They got my money and that's that. I should have known when we checked in and another family was checking in only to find the crib they "reserved" wasnt available.
- Official Description (provided by the hotel):
- Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more less
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- Also Known As:
- Best Western West Towne Hotel Madison
- Best Western Madison
- Madison Best Western