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Best Western West Towne Suites
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Reviews (448)
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All reviewsmade to order breakfastfrench toasthot breakfastwest sideroom was cleannice stayking suiteminute driveeasy accessbusiness tripbagelsthe breakfast areamadison wiup to datemadison areafront desk staffconvenient location
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Reviewed March 9, 2014

The room was clean and comfortable. Seems a little dated but it was good for a one night stay. The surprising thing was the made to order breakfast, although not a big selection but quite good for a free breakfast.

Stayed: March 2014, traveled on business
Thank Dragons30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, General Manager at Best Western West Towne Suites, responded to this reviewResponded March 22, 2014

Dear Guest,
I am glad you enjoyed the guest room and also liked our breakfast. Hope to see you back soon.
Randee Talwar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2014

This is an excellent hotel. It is a well located Best Western, that features clean rooms, new decor, hot breakfast, meeting rooms, good internet and a very nice breakfast area. There are plenty of places to sit down and open up your computer to discuss the next days business, besides your room. But what really sets this place apart more than anything else is the kitchen making you a hot breakfast made to order. I'm tired of the waffle makers and premade omlettes that other hotels feature, this is above and beyone....what more can you ask for! One other think I like is the lobby, it almost has a European feel, not the cookie cutter lobbies that most others have.

  • Stayed: February 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

A very nice stay. Comfortable, clean room and quality beds. Breakfast was made to order which added a nice touch. Recommend these accommodations at a reasonable price. Didn't use the pool but it looked like a good place to relax.

Room Tip: A good choice.
  • Stayed: February 2014, traveled with family
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Thank BeagleNewt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

The hotel is well managed with a friendly and helpful staff. The building is aged, but has been renovated. The rooms are large and include comfortable beds, a new TV, free in room high speed internet that worked 95% of the time (the one time it went down, it was fixed promptly by the staff), a refrigerator, and a micro wave. The continental breakfast is average, but this is very much enhanced by a short order grill that provides eggs, pancakes, french toast, and waffles; all complimentary. Other amenities are sparse. The hotel does have washer/dryers on site, but the only other amenity is a fitness room no larger than a home gym with two pieces of cardio equipment (both worked) and small hand weights. The location is close to restaurants and a mall. It is 15 minutes to downtown. We did not try their shuttle. I have rated the hotel very good because I believe management has done the best it can do within the building footprint it has. And the staff cares. If the reader's primary interest is value, this will be an excellent hotel. If the reader is interested in more amenities (such as found in a Hilton Garden Inn), this is an average to very good hotel. We were a guest for three nights.

  • Stayed: February 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Guy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

We stayed thursday, friday and saturday for a conference. We had a double with a couch on the 1st floor facing the north side of the property. Thsi included a nice mini-fridge, microwave and wet bar. The mattess was a little bit stiff for me (I prefer a pillow-top or sleep number, but you won't get that at most hotels), but the bedding was nice and pillows were perfect. The property was older but clean and well maintained. We had no issues with the amenities, good wifi strength and a nice big flat-screen tv with a good selection of premium channels. The heating unit worked good and was nice and quiet. The bathroom was very nice and spacious and the towels were plush. The made to order breakfast was very good with a excellent selection. There was fresh coffee available 24 hours a day. This property is in a nice area of Madison next to the West Towne mall and plenty of shops and restaurants. There was no pool, but this was not a deal-breaker. I would stay here again.

Room Tip: The double rooms with the couch are nice.
  • Stayed: February 2014, traveled on business
    • Value
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Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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