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“Enjoyable place to return to.”

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Best Western West Towne Suites
Ranked #27 of 63 Hotels in Madison
Certificate of Excellence
Mesa, Arizona
1 review
“Enjoyable place to return to.”
Reviewed September 27, 2011

We find a friendly experienced staff each year we return. We enjoy the good breakfasts. Rooms are comfortable. Great location for our purpoes. Great place to meet family and friends.
We are always made to feel very welcome.

Room Tip: There are a variety of room accomodations and arrangements.
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  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, General Manager at Best Western West Towne Suites, responded to this review, September 29, 2011
Dear Kathryn,
Thank you for taking the time and providing your feedback. It is always a pleasure to welcome you and your family at our Hotel. I'm pleased to hear that you enjoyed the Breakfast and the comfort of the Guest Room. I whole heartedly appreciate your patronage and will look forward to seeing you on your next visit to Madison.
Randee Talwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

Traveler rating
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    56
    28
    18
See reviews for
147
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Madison, Wisconsin
Level 2 Contributor
5 reviews
Reviewed September 22, 2011

My experience at this hotel was not positive. My husband and I arrived and checked into the hotel to find our room on the 2nd floor with no elevator. So we had to drag many bags up the stairs which never puts your stay off to a relaxing start. Once we checked into our room we found that someone was smoking in a surrounding room so our room smelled like cigarettes. I reported the problem but the smell would re-appear every few days. I feel certain it is a staff member who is smoking on the property.. The hotel hasn't been updated in many years and is definitely due for some updating. The free breakfast wasn't that great either. I would not recommend this hotel.

Room Tip: Refuse anything on the 2nd floor as there is no elevator!
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  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, General Manager at Best Western West Towne Suites, responded to this review, September 25, 2011
Dear Allison,
I'm sorry to know about the inconvenience you had with your luggage. We plan to soon have an elevator installed at the Hotel. In the meantime we are putting every effort to provide a first floor Room to the guests who require one. Hotel is 100% smoke free and we have a very strict policy about someone smoking in the Hotel. And it does not exclude our staff.
Thank You for candid feedback that helps us ensure we continue to make improvements where necessary.
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clinton,ia
Level 4 Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 11, 2011

nice hotel, very clean and good amenities. pet friendly. staff very helpful. good breakfast

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank yancy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, General Manager at Best Western West Towne Suites, responded to this review, September 13, 2011
Dear Guest,
Thank You for taking the time and sharing your experience at the Best Western West Towne Suites. It is always a pleasure to hear first hand what we are doing right and where we can make improvements.
Randee Talwar
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Houston, Texas
Level 5 Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 6, 2011

The place is quite beaten up. Upon check-in, found out that the room had been smoked through many times over (despite the prominent "No Smoking sign"). Ok, decided to check another one. Same story. And another one - likewise. Rooms SMELLED. Allright, maybe not necessarily of cigarette smoke, like the first one, but they all had this lingering musty-dusty odor which you want to wash off your hair in the shower the first thing in the morning. A huge cockroach in the bathroom served as the welcoming party. Was killed in disgust and flushed down the toilet. The A/C unit, switched to the heating mode by mistake, filled the room with a burnt dust odor in half a minute, but we couldn't keep the window open for the night because the room was on the first floor, and the mosquito net was loosely attached to the frame.

The staff was friendly and helpful, though. The hotel also serves hot breakfast in the morning (just make sure you retain the breakfast coupons they give you at the check-in). The lobby is clean and somewhat renovated and has a couple of PCs for public use.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lubger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, Manager at Best Western West Towne Suites, responded to this review, September 9, 2011
Dear Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations in all the areas of the Hotel. We have a very strict policy for preventing a guest smoking in a Room and if it happens we follow through a detail cleaning program. You should also know that every Room is checked daily by our executive house keepinging staff even if it was not rented on the previous night. Also we have a monthly pest control program to make sure we keep a check on it. I'm pleased to know that you found our staff friendly and helpful. And that you enjoyed our complimentary cooke-to-order Breakfast. Please call me direct if I can be any help for the future stay.
Randee Talwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, Wisconsin
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 5, 2011

This is a no frills hotel, but it was everything stated in the title. We had a 2-queen bed on the first floor, non-smoking, freeway facing room. There was NO freeway noise, so I was very relieved. Our room had the basics of the beds, a desk, TV, wet-bar sink, cube fridge, microwave, dresser, nightstand, and bathroom with shower/tub, sink, toilet, hair dryer, shampoo, and soap. There were no extra frills like mouthwash or snacks and there was no view, but we just wanted a quietc, clean, and comfortable place to sleep...that's what we got for a total of $91.82.
In the morning we had breakfast (included w/ our stay) of the basic morning drinks, muffins, bagels, toast and cereal. We also were allowed to use our voucher for a breakfast of either french toast, pancakes, omelets, waffles, or pancakes that came w/ sausage or bacon.
I noticed a room off of the dining area that had vending machines for snacks and drinks, as well as travel basics (ex. deodorant) and a couple of washers and dryers for laundry.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CAred27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, General Manager at Best Western West Towne Suites, responded to this review, September 9, 2011
Dear Guest,
It is always a pleasure to hear from a satisfied guest. And I can assure you that we continue to make improvements based on feedback we get. I'm glad you liked our Hot breakfast and amenities in the Guest Rooms.
Thank You
Randee Talwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 6 Contributor
169 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed August 28, 2011

I wanted to update my reviews on this property. Last week I stayed at this property and gave the basics on my impression. I stayed again last night and have a slightly better impression. Last time I stayed in 158, a corner room. Last night a stayed in 258, just upstairs. The upstairs room was cleaner, slightly updated, the bathroom fan functioned, and the air con unit was quiet. No mold in the shower was welcomed.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExoticDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rst1108, General Manager at Best Western West Towne Suites, responded to this review, September 9, 2011
Dear Guest,
Thank you for taking the time to provide your feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Feel free to provide us your preference with location and type of Guest Room. Since we have all type of Rooms including Executive Suites.
If I can be of assistance in the future, please don't hesitate to contact me at 608-833-4200.
Randee Talwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, Iowa
1 review
Reviewed July 1, 2011

We truly enjoyed our visit to Madison, WI. A large part of that was because of our wonderful stay at the Best Western West Towne Suites. Everyone was kind and thoughtful, our room was spacious and clean, and we loved the jacuzzi in our room. We would definitely consider using this hotel again if we return to Madison.

Room Tip: King bed with jacuzzi
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  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AMW2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW50102, Front Office Manager at Best Western West Towne Suites, responded to this review, July 7, 2011
Dear Guest,

I am proud to hear that we were able to make your stay so memorable. We continually strive to improve so that all of our guests' have an exceptional experience. I would also like to thank you for taking the time to write this review. I know how busy life can get, but hearing feedback from our guests' is very important to us. We hope to see you on your next trip to Madison. If there is anything else we can do to assist you, please do not hesitate to contact us at (608) 833-4200.

Have a wonderful day,
Christina Tontodonati
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western West Towne Suites

Property: Best Western West Towne Suites
Address: 650 Grand Canyon Dr, Madison, WI 53719
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #27 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western West Towne Suites 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western

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