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“Dear Candlewood Suites”

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Candlewood Suites Madison - Fitchburg
Ranked #45 of 63 Hotels in Madison
Duluth, Minnesota
2 reviews
“Dear Candlewood Suites”
Reviewed September 9, 2013

Where do you get off? Immaculately clean rooms AND friendly staff? Who do you think you are? By now, you may have guessed I am speaking ironically and have nothing but good things to say about what you do. Candlewood Suites Fitchburg, do not change a thing. (Actually, the only thing to change would be to get flatscreen tvs.)

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    29
    34
    22
    9
    6
See reviews for
29
15
9
42
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Russian first
  • Any
English first
1 review
Reviewed July 13, 2013

I thought the customer service from all 3 shifts at the desk was very good. I stayed in a king suite which was spacious, had everything we needed, comfortable bed. I really liked that they have a DVD player in the room and movies at the desk to check out. The location was very ideal for our stay-closest to a restaurant we wanted to go to and the comedy show we had tickets to. All in all it was a wonderful stay with no issues which made our wedding day even better. Thank you!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacque1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 19, 2013

We didn't actually stay at this hotel, but had great customer service when we called and needed to cancel. We didn't meet the usual cancellation policy deadline, but they were very understanding and willing to work with us. We will plan to stay here in the future based on this experience.

  • Stayed April 2013, traveled with family
    • Service
Helpful?
1 Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Oregon
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 31, 2013

I recently stayed at Candlewood Suites in Fitchburg, Wi as I was relocating to the Madison area. I originally booked a stay for 30 days, but in the end, extended my stay for 75 days. I could not have made a better choice. The location was ideally located just off the belt line, in an area that made exploring Madison, as well as the surrounding suburbs, very easy to explore. The staff was attentive, courteous, always said "good morning" and "welcome back". The building was always clean, quiet and the heated garage saved me from the recent snow storms. My room was well appointed with a full size fridge, microwave, stove top and came with everything I needed to cook meals. The manager, Karen, was very responsive and accommodating. She designed my stay to maximize my budget and was very gracious as I kept pushing back my check out date. All in all it was a very comfortable place to call "home" while I discovered all that the Madison area had to offer.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank troyforrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingleside, Illinois
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 21, 2013

The staff was friendly. Busy area. Grocery store really close. The amenities in the room were less than average. Such as only one cup in the kitchen, and usable paper goods such as tissue just about empty. The views were all of apartment buildings. But that is just the location. Close to many Madison attractions.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kayakdeb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Madison - Fitchburg, responded to this review, July 11, 2013
Dear kayakdeb2,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.

However, We’re sorry we fell below your expectation regarding our room amenities. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 5, 2013

I stayed here for six months. Very best staff!! Large Clean comfortable room. Underground Garage during the winter! Across the street from grocery store and restaurants. Nice neighborhood with walking trail. Thanks Candlewood!

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs Village, Arkansas
Level 4 Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 16, 2013

Stayed 4 nights. Super friendly and helpful staff!!!

Door locks didn't work properly. No lotions or creams furnished - only small bars of soap. There was no maid service and we had to ask for clean towels. The garbage was not taken out of room. Thermostat turned up to 80 no heat - only cold air. We asked to have heater fixed after second night - then it was ok. The room was clean and the shuttle service was very good. This hotel was not up to par with other Candlewood Hotels I have stayed at. I was very dissappointed in overall hotel but I can't brag on the staff enough - they were very nice and considerate. There is a little pantry with free coffee and tea + food for sale. Room was large and kitchen was well furnished. They simply need to have maid service and there is none. They also need to fix the door locks as the keys would not work most of the time.

Room Tip: Get the top floor as the floors are thin and you can hear people above you walking around.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Jill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Madison - Fitchburg, responded to this review, March 9, 2013
Dear Jill B,

Thank you for your recent stay with us and reviewing our property. I am pleased that you have mentioned our friendly staff. It encourages our team members to work even harder and consistently delight our guests. Most importantly, I would also like to apologize for any inconvenience the room conditions may have caused you. Your comments about the heater has been documented and will certainly be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Madison - Fitchburg

Property: Candlewood Suites Madison - Fitchburg
Address: 5421 Caddis Bnd, Madison, WI 53711-7127
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Madison - Fitchburg 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Hotel in Madison, Wisconsin Offers a Free Airport Shuttle Located just outside of downtown Madison, the Candlewood Suites Fitchburg Hotel is one of the newest extended stay hotels in the area. We are 11 miles from Dane County Regional Airport (MSN) and close to everything Madison, WI has to offer. Our Madison, Wisconsin hotel is located near several large convention centers. Alliant Energy Center, Menona Terrace Convention Center and Fitchburg Technology Center are all less than five miles away, making travel to and from business meetings trouble-free due to our convenient location near Madison. During your extended stay, there are several attractions that are worth seeing in the area. State Street in downtown Madison is just a few miles away and offers wonderful shops and restaurants. You can also tour the state capitol building or the campus of the University of Wisconsin. This home of the Badgers is located just a few miles from our Madison Airport hotel.You can also spend a day on Lake Mendota, fishing or relaxing by the water. Our hotel in Madison, Wisconsin offers a variety of amenities to provide you with the best possible stay.The Candlewood Cupboard has food items so that you never have to leave the hotel to get the things you need.We also have an indoor pool and a Fitness Center, and provide a complimentary area shuttle. You can consider us home when you stay at our Candlewood Suites Fitchburg Hotel. ... more   less 
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Also Known As:
Candlewood Suites Fitchburg Hotel Madison
Candlewood Suites Madison
Candlewood Madison
Madison Candlewood Suites

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