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“Great Experience”

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Candlewood Suites Madison - Fitchburg
Ranked #45 of 63 Hotels in Madison
grand forks
Level Contributor
40 reviews
12 hotel reviews
“Great Experience”
Reviewed April 2, 2008

After the stay this is what I sent as a comment.

My wife and I do a bit of traveling and have stayed at quite a few hotels.
We recently traveled 9 + hours from ND to Wisconsin and spent the night at your hotel.
I just wanted to let you know that it was the most refrehing experience that I have ever had staying at a hotel.
Your facility is second to none. The staff were professional, courteous and unblieveably friendly.
After traveling for such a long period of time in a car we were exhausted. We arrived ealier than check in but Jacoby was able to get us into our room a little early. That has never happened before. She was very friendly. She also assisted us with transportation to and from the rink.
The staff the entire weekend was like no other experience I've had. That is why I had to send this message to commend your staff and facility on top notch service.
I think you have relized what others have not.
When customers first walk in the door thier first impression and experience is going to come down to the staff at the desk and how they are treated in those first few moments.
A warm greeting, a smile, attitude and appereance are key. Getting full attention a pleasant check in and the feeling they care and are there to help you.
What a great job. I don't know if all Candelwood hotels are they same or not. I would defintely stay at your hotel again and will definitely recommend it to others.
Your staff and facility are grade A.
So many times a person is over charged for a dumpy place and are brushed off by desk people who make you feel like you are an inconvienence. They are dressed poorly and hygiene is questionable.
I was starting to lose faith in the industry to say the least.
Please share this with everyone who participated and to your branch managers.
Great job - you really made my weekend more enjoyable.

They paid for our taxi since they didn't have an available shuttle.
They have movies at the desk you can check out. The facility is new and the king suites are huge - clean.
Would definitely stay again.

  • Liked — staff and price
  • Disliked — none
  • Stayed March 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank toverbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Milwaukee, Wisconsin
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 23, 2007

The Candlewood Suites in Fitchburg, Wisconsin (near Madison) is brand new, very fresh and clean. The front desk staff were all very nice, albeit not terribly helpful. The room was quite nice and large with a desk/table, lounge chair, tv, king bed and small kitchenette. However, their is no daily houskeeping service (so you make your own bed and take your wet towel to the front desk for replacements), no breakfast except for the first day packet of coffee to brew (then you have to purchase coffee for the rest of your stay from their "cupboard"). There was no suitcase stand in the room, so you dig things out of your suitcase on the floor and although the refrigerator was supposed to make ice, I couldn't get it to work and no one else seemed to know how to either, so I had no ice. When I checked in I signed the sheet with my credit card number and initialed the rate. When I checked out, I discovered that the rate I initialed was only the first day... the rate went up incrementally every day throughout my stay so that it was significantly more than I had imagined. I have traveled around the world and have stayed at extended stay facilities and moderate to lavish hotels. The Candlewood suites brags about their amenities. I couldn't find any! I was very disappointed and I won't return.

  • Liked — Very new, clean and fresh.
  • Disliked — Highly overpriced for the accomodations.
  • Stayed September 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank tym2fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 9, 2007

This hotel is brand new, so it was fresh and clean. The room was huge, with a spacious bathroom. Each room has a full kitchen, thus there is no restaurant or breakfast buffet in the hotel. But there was a free bag of popcorn in the microwave!
Oddly, the room had no luggage rack, so if two people occupy a room with two beds, there's no where to set your suitcases except the floor or the desk.
There's a computer with free Internet access in the lobby, but the connection was frequently down.
The biggest negative here was that altho they will bring fresh towels if needed, they will not clean your room more than once a week, not even to remove used towels.

  • Liked — Spacious clean room
  • Disliked — Minimal housekeeping services
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank green_spark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Madison - Fitchburg

Property: Candlewood Suites Madison - Fitchburg
Address: 5421 Caddis Bnd, Madison, WI 53711-7127
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Madison - Fitchburg 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Hotel in Madison, Wisconsin Offers a Free Airport Shuttle Located just outside of downtown Madison, the Candlewood Suites Fitchburg Hotel is one of the newest extended stay hotels in the area. We are 11 miles from Dane County Regional Airport (MSN) and close to everything Madison, WI has to offer. Our Madison, Wisconsin hotel is located near several large convention centers. Alliant Energy Center, Menona Terrace Convention Center and Fitchburg Technology Center are all less than five miles away, making travel to and from business meetings trouble-free due to our convenient location near Madison. During your extended stay, there are several attractions that are worth seeing in the area. State Street in downtown Madison is just a few miles away and offers wonderful shops and restaurants. You can also tour the state capitol building or the campus of the University of Wisconsin. This home of the Badgers is located just a few miles from our Madison Airport hotel.You can also spend a day on Lake Mendota, fishing or relaxing by the water. Our hotel in Madison, Wisconsin offers a variety of amenities to provide you with the best possible stay.The Candlewood Cupboard has food items so that you never have to leave the hotel to get the things you need.We also have an indoor pool and a Fitness Center, and provide a complimentary area shuttle. You can consider us home when you stay at our Candlewood Suites Fitchburg Hotel. ... more   less 
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Also Known As:
Candlewood Suites Fitchburg Hotel Madison
Candlewood Suites Madison
Candlewood Madison
Madison Candlewood Suites

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