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“bbq and music.”
Review of Red Rock Saloon

Red Rock Saloon
Ranked #512 of 1,007 Restaurants in Madison
Cuisines: Barbecue
Restaurant details
Reviewed July 22, 2014

This place serves a no nonsense BBQ Midwest style and the band ,Tuscan Road, was one of the best musical acts I have ever seen. The place was packed all night for a reason.

1  Thank danmoore_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 - 35 of 35 reviews

Reviewed June 17, 2014

Came in for the BBQ Tuesday special of $5 pulled pork, pulled chicken or brisket. The pulled pork was really good and the waitress was very nice. Although I was only 20 minutes ahead of happy hour and was the only person in the restaurant the manager (Branco) would not give me the happy hour beer special. I was told happy hour during the week was from 4-7 and returned the next night with friends for a drink. Although we arrived during this time frame we were told since live music was that night no beer or burger specials. I talked to Branco again and he agreed to give us a round at the happy hour special. We decided to stay for Cole Swindell country singer and couldn't believe the lineup outside. It went all the way down the block. The place was packed and a lot of fun. Cole was very good even though I am not a real country fan. Our server Laura was great as were all the staff. The mechanical bull rides are fun and free on Tuesday night.

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Thank Nematode T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2014 via mobile

Had a great time with girlfriends. Good service and of course the bull riding was a blast! The deep fried Oreos dessert was amazing! The mashed potato BBQ bowl was also great!

Thank shmemmie27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

Really disappointed to have to write such a negative review of this place as I was good friends with several members of the bar-tending and wait staff before the bar opened and was becoming almost a regular despite not even being a big country fan.

Because we came to the bar about once a week for either food, drinks, or both, a couple members of our group decided to join the "Single Barrel Club," which entailed purchasing an in-house bottle of Jack Daniels single barrel for about $175, clearly a significant markup of the retail price around $46. What a mistake. This being a pretty significant purchase to make for just a bottle of liquor, we made sure to have the bartender go over the details of the "perks" of joining the bottle club; both the bartender making the sale and one of our close friends on the wait staff repeated the same deals: along with and the bottle, a signature shirt and a few incidentals, the buyer would get 20% of all food, no cover for events, and would be able to skip to the front of the line. These were the points that were repeated to us by MULTIPLE employees, leading us to believe it was worth it to make the purchase.

The first couple times we enjoyed the benefits of the bottle without incident. After giving the bouncer the bottle number, we were allowed to skip the line and enjoyed drinks out of the bottle and at the bar. We knew there was no discount for any drinks, so no issue arose here, other than the fact that the drinks are highly overpriced (the "special" is a $7 "double" Jack and Coke which consists of an about 12 oz. drink served in a mason jar).

A week later was a much different story; we went to the bar several hours after the televised Badger game to find a moderate line, and upon giving the bouncer the bottle number were told politely that we wouldn't be able to skip the line, "Not tonight." While the bouncer was very polite and apologetic, Brano Kruger the manager who then came out was INCREDIBLY rude, and told us, "I can guarantee that none of my staff would have told you that you can skip the line, that isn't part of the deal." While we understood the problem that could arise if a misinformed member of staff had incorrectly told us the deal, at least 3 members of our group had heard the details and knew what was promised--a quick text to a friend on the wait staff garnered the response, "what? that's BS, you can definitely skip the line, they even tell us to use that as a selling point." We further knew this was the case because we had been allowed to do on several previous nights. Most upsetting was how incredibly rude Mr. Kruger was to customers who had already spent hundreds of dollars in the establishment that he managed: we ended up walking away with his card and I'm sure his assumption that he wouldn't hear from us again.

So, the same week we go in for the Wednesday burger special night, only to have a host of problems confront our 6 person group. The wait staff was perfectly nice, the food was good, the problem came with the bills. Both orders of wings for the table (ordered during happy hour) were charged at full price and not given the happy hour discount, then when we attempted to get the Single Barrel Discount for the food (for only 2 people), we were told that the discount didn't apply on any days with specials. The waitress did her best to resolve the problem but again we had the misfortune of speaking with Mr. Kruger with whom we discussed both instances of the benefits of the "Single Barrel Club," being misrepresented. Another quick contact with a member of the bar's marketing staff (another friend of one of our group members) suggested that all food should be discounted regardless of specials. Brano disagreed.

Again, his incredible rudeness to frequent to customers who had spent a great deal of money at the establishment was the most irritating part of the experience, and no effort was made to comp any food, drinks, or otherwise solve the problem. Now I have commonly seen restaurants that will provide free drinks, an appetizer, a gift card, etc. for even minor problems such as a long wait or a mixed up order or bill. Even after these constant contradictions and mistakes, Mr. Kruger was nothing but rude and did absolutely nothing to rectify the issue. Clearly the management of this bar is under the impression that customer service is not important, but those of us who have seen bars in Madison come and go--including the one previously in the same location--know that when customers purchase $200 bottles of liquor at your establishment and the management treats those customers like dirt, the word will spread quickly and they won't be around for long.

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1  Thank Myranda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

Delicious BBQ meal. It took us longer to pick out what we wanted than to actually eat the burgers we got. EVERYTHING on the menu sounded so good!! The burger prices were decent and they also offered beef brisket, pork, and ribs too.
We went on the 2nd night it was open. Get there early as the line wraps around the block!! A pretty decent place to watch the live music too.
It looked like a nice place to hang out in the summer as they have an outdoor patio complete with a real fireplace.

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Thank mitchell m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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