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“Very Clean, Very Comfortable”

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Holiday Inn Madison at The American Center
Ranked #26 of 63 Hotels in Madison
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Very Clean, Very Comfortable”
Reviewed May 5, 2014

Stayed here 2 nights on a business trip. This is a newer hotel. Found my queen room to be quite comfortable and sparkly clean. I have recently found that I sleep really well in the Holiday Inns. The beds are comfortable and they have great pillows, too.

The exercise facility is better than average for a hotel; free weights, smith machine, benches and the regular cardio stuff. I almost never see that in a hotel any more.

This hotel also has a restaurant that serves a very complete breakfast buffet. It's not complimentary but it's worth the money. I ate a steak salad one night and found it to be quite good, too.

Located a few miles from the airport and convenient to the East Towne Mall and restaurants. Madison isn't a big city so, you're not far from much wherever you stay.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bouyscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • English first
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  • Any
English first
Indianapolis, Indiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 29, 2014

This Holiday Inn is perfectly situated for us as a stop-over between central Indiana and Minneapolis (just can't make that 10-hr trip all in one day anymore!). The staff is consistently friendly and helpful, the lobby fireplace and aquarium very pleasant, the restaurant convenient and reasonably good (really good coffee) with lots of tv screens. All the rooms we have stayed in have been very clean and well furnished, with very comfortable beds and lots of big, fluffy pillows. There's a good Irish pub/restaurant and also a gas station about a minute away in the same business park. Good value here.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank golliwog2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, May 5, 2014
Thanks for the positive feedback. It's a pleasure to hear that each time you have stayed at the Holiday Inn Madison, we have met your expectations and that your stay with us was enojyable. We look forward to seeing you on that next multi state trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
209 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 15, 2014

For a business hotel this is OK. Not at all luxurious. But, hey, the rate was $69/night, corporate rate. The rooms are clean and basic. Free Internet, some soap and shampoo. No tub, it's an enclosed shower. The view is nothing to speak of.

The restaurant has a breakfast buffet which unimaginative but basic fuel and the staff is nice. One thing that drove me nuts was a front desk person who smacked gum and new almost nothing about the area and was even rude about finding anything out. She shouldn't be in the travel business.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelswithmyTeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, March 18, 2014
I apologize that you found our property to be just “OK” on your recent visit. It is our goal to have every guest leave satisfied with their stay and pleased with the level of service they received. I will take your comments on those areas that we fell short and share them with our staff. It is our goal to make the necessary improvements so your next visit with us is more enjoyable.
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WI
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 9, 2014

This is a very nice hotel on Madison's east side near the freeway. My room was clean and the HVAC system was adequate, but a bit on the noisy side. Furnishings were in good condition.

Technology was the reason my ratting is not the best. 1) no outlets near the bed for phone/tablet charging. 2) the TV had no HDMI ports (I use to mirror my laptop and/or watch Netflix. The hotel's TV choice was a major satellite provider, but not all channels were available.

I would not return here solely because I need an HDMI port in my room--all other hotels unavailable, would have no problem staying here.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mooring10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, March 18, 2014
We understand the importance of staying up to date with technology and we have placed a greater emphasis on upgrading to a higher level over time. We recently updated our TV selection through a new provider and are eliminating those stations in the channel directory that are not available. With this upgrade, we have increased the number of HD stations available, We are also in the process of upgrading our internet for a much better guest experience. While our TV's are LCD, they are an early version and some ports are not available. We are replacing these units over time to a newer model. Thanks for your comments and we hope that at some point you will visit us again in Madison.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Indiana, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 11, 2013

Holiday in at Uniontown was fantastic! Hotel reservation through hotels.com cost me $60. Never again. Staff was extremely accommodating. Location for travel in the area was ideal. New mattresses in some places would be great. Restaurant in hotel was wonderful.



  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milladore, Wisconsin
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 10, 2013 via mobile

We stayed at the Holiday Inn after the Badger football game. Our room was on the 5th floor. The hotel was quiet and we got a good night's sleep. We had plenty of space in our room. It was very clean. The bed was comfortable and there were plenty of pillows. We had a nice tv so we could watch more football in the evening (plenty of stations). The staff was very friendly.

Stayed November 2013, traveled with family
Helpful?
1 Thank Diane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, November 11, 2013
Thank you for the wonderful review!
We are pleased to see that you found our property to be clean and comfortable and that your stay with us was relaxing. We will certainly share your comments with our team members as it is always great to see such a great review. We hope to see you again when in Madison. GO WISCONSIN!
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Level Contributor
134 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 4, 2013

Stay at this place in Madison. Great staff the rooms were comfortable. Hotel was clean. This place had the best exercise room I have ever seen at a chain restaurant. As a marathoner/athlete who is on the road a lot, the work out facilities make a huge difference to me!!! Nice work

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, November 5, 2013
Thanks for the great review! Providing a quality product and exceptional service are always our goal. We are happy to see that your stay with us was an enjoyable one. Our fitness room is by far the best in the area providing state of the art Matrix equipment. We often hear from our guests how much they love the fitness facilities. Thanks for a great review and we hope to see you again soon.
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Additional Information about Holiday Inn Madison at The American Center

Property: Holiday Inn Madison at The American Center
Address: 5109 W Terrace Dr, Madison, WI 53718-8344
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 138
Official Description (provided by the hotel):
The Award Winning Holiday Inn Madison at The American Center welcomes you! Located in The American Center Corporate Park on Madison's east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall.Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle's best coffee kiosk, island themed indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTV's, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success! As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today! ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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