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“Enjoyable Stay”

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Courtyard Madison East
Ranked #21 of 63 Hotels in Madison
Certificate of Excellence
Viroqua, Wisconsin
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Enjoyable Stay”
Reviewed June 12, 2013

We went to Madison to a Madison Mallards game and we wanted to stay overnight instead of making the trip home. We found the hotel to be very nice, clean, and looked to be newly remodeled. The staff was great to work with, I would recommend this hotel to anyone staying in the area.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SLSRVAI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, June 26, 2013
Thank you for the positive feedback. I am glad that you we able to enjoy your stay and our close proximity to Madison Mallards and Warner Park. We take pride at Courtyard Madison East in delivering each guest an exceptional stay with friendly service and a clean room.

Thank you again for the feedback and we look forward to seeing you again soon. Please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 608-661-8100 or by email at gopgenorth@ncghotels.com.

Best Regards,
Greg Opgenorth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level 6 Contributor
113 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 4, 2013 via mobile

In town for an overnight visit.
Great property! Easy to get to.
Staff were so friendly and courteous! Room was clean and well appointed. Worried about freeway noise as we had a balcony room. Not to worry, there was a second sliding door that blocked most of it. Room large enough to accommodate a busy 9 yr old boy. Will plan to stay here when we return.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cemmo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, June 26, 2013
Thank you for the positive feedback. We take pride at Courtyard Madison East in delivering each guest an exceptional stay. I'm glad you did not expience highway noise and had enough room for your son to enjoy the room.

Thank you again for the feedback and we look forward to seeing you again soon. Please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 608-661-8100 or by email at gopgenorth@ncghotels.com.

Best Regards,
Greg Opgenorth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee
Level 5 Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 3, 2013

Decided to go just to get away for a night. Hotel staff was very friendly. Room was clean and comfortable, newly renovated. Ate at the bistro, food was good. They have late check-out which was nice, did not have to leave until 1:30. Bed was fairly comfortable. Only complaint was the air conditioning. Fairly loud and if it was turned off, the room became very warm. Otherwise nice stay, would go back.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smm2518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, June 9, 2013
Thank you for the positive feedback. We take pride at Courtyard Madison East in delivering each guest an exceptional stay. While I'm glad you enjoyed your stay, I apologize the air conditioner was loud. We are actually in the process of replacing units so it will be better the next time you visit.

Thank you again for the feedback and we look forward to seeing you again soon. Please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 608-661-8100 or by email at gopgenorth@ncghotels.com.

Best Regards,
Greg Opgenorth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

We would stay there again. We thought that the hotel had great rooms, great common areas and very friendly staff! Lots of restaurants nearby. Love that we can get Starbucks in the hotel! I also like the rewards program that the hotel chain offers.

Room Tip: I'm sure all rooms would be fine.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 612Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, June 9, 2013
Thank you for the positive feedback. We take pride at Courtyard Madison East in delivering exceptional service in every department as you found out. I'm glad you were able to enjoy your stay and our amenities, including Starbucks in the lobby.

Thank you again for the feedback and we look forward to seeing you again soon. Please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 608-661-8100 or by email at gopgenorth@ncghotels.com.

Best Regards,
Greg Opgenorth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wauwatosa, Wisconsin
Level 6 Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 25, 2013

Quiet and comfortable. This is a "new" style Courtyard very near the I-90/I94 freeway and Madison's East Towne mall. Lots of restaurant choices nearby. Our room faced the freeway and I was concerned about it being noisy, but it was very quiet and confortable.

We had a very early flight and left a wake-up call that never came, but the clock-radio alarm worked fine and we were able to make our flight with no concerns. Despite the flub on the wakeup call, we would definitely stay again.

Room Tip: Either bring an alarm clock or use the clock radio if you need to be up early. Left a wakeup call t...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UWJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, June 9, 2013
Thank you for the positive feedback. We take pride at Courtyard Madison East in delivering exceptional service in every department. We will look into our wake up calls to determine why it did not go through, although I am glad that you still left satisfied.

Thank you again for the feedback and we look forward to seeing you again soon. Please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 608-661-8100 or by email at gopgenorth@ncghotels.com.

Best Regards,
Greg Opgenorth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkin, NC
Level 6 Contributor
524 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
Reviewed May 16, 2013

As a Platinum Premier status, I stay in Marriott brands way too much, logging almost 200 nights in dozens of different properties per year. I find it interesting, however, how the same brand can differ just because of the management company that owns it.

For this review, the comparison is made between Courtyard in Rockville, MD, and this Courtyard in Madison. The difference is day and night yet the format of the hotels are quite the same.

In Rockville, expect rundown rooms, elevator all the way back in the hotel, the worse customer service ever, and no shuttle, though nothing is in walking distance. In contrast, The Madison Courtyard not only surpasses ANY other Courtyard I have stayed, but blows past most full-service Marriott's, including the concierge service desk. Courtyard Madison arranges free shuttles to work, and even drops me off at work on Thursday, keeps my luggage, and picks me up later for an airport run--with my luggage! Are you kidding me. If that is not commensurate to full-service, I don't know what is.

The Bistros are also a contrast. Friendly, great staff in Madison, to those that barely speak English in Rockville, and act like they do not know you yet they see you every week for 2 months. Also in Rockville the staff will disappear for several minutes while you wait patiently. I see as many as 3 staff members in the Madison Bistro, making sure that service is prompt.

I stayed at both for 2 months and rooms, housekeeping, and overall staff friendliness are far superior in Madison.

The staff will make sure you enjoy your stay and that is the mark of a good Management company, not just the Marriott brand.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, June 9, 2013
Thank you for the positive feedback. We take pride at Courtyard Madison East in delivering exceptional service in every department as you found out. Our Guest Service Representatives and Bistro Servers are great representatives of our hotel, thank you for the great comments.

Thank you again for the feedback and we look forward to seeing you again soon. Please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 608-661-8100 or by email at gopgenorth@ncghotels.com.

Best Regards,
Greg Opgenorth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Level 5 Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 15, 2013

Stayed here several nights over a few months of heavy travel to the area. It was selected by "the boss" so didn't have the choice to stay elsewhere. Don't get me wrong, it is very nice place. It has a large lobby area with handy printer for printing boarding passes in the morning. Free house coffee in the lobby along with USA Today paper. Has a small pool and workout facility on the ground floor. At check-in (around 6pm) free Otis Spunkmeyer cookies were available. The one thing I did not like about it, and would not like about it if traveling personally with family, is their breakfast selection. They have a few choices that range in price from 6-12 bucks. It costs! I like the breakfast included at Hampton Inn or Holiday Inn Express.

Rooms are typical Marriott. Pretty fancy with clean sheets, cable TV, free wi-fi, nice bathrooms, and full furniture in the rooms. Kind of over the top when only staying one night and don't get there until 7-8pm and leave in the morning at 7am.

It is an average Marriott property - pretty fancy, but too much for me when not sleeping in the hotel for only a few hours.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beagledawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, June 9, 2013
Thank you for the feedback. We are glad to see you experienced a clean room and enjoyed the hotel although it was a brief visit. I understand your concerns with breakfast as the Bistro is a new concept that Marirott is implementing in all Courtyards. We hope you were able to enjoy the fresh food made to order.

Thank you again for the feedback and we look forward to seeing you again soon. Please do not hesitate to contact me if I can be of additional assistance, now or in the future. I can be reached by phone at 608-661-8100 or by email at gopgenorth@ncghotels.com.

Best Regards,
Greg Opgenorth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Madison East

Property: Courtyard Madison East
Address: 2502 Crossroads Dr, Madison, WI 53718-7910
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Madison
#7 Romantic Hotel in Madison
#11 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Madison East 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard Madison East hotel provides greater flexibility and choices for our guests with inviting, flexible spaces to work, socialize and entertain. We are located just minutes from East Towne Mall, downtown Madison, University of Wisconsin, Kohl Center, and Alliant Energy Center. ... more   less 
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Also Known As:
Courtyard By Marriott Madison East Hotel Madison
Madison Marriott
Madison Courtyard

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