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“Loved It!” 5 of 5 bubbles
Review of Courtyard Madison East

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Courtyard Madison East
Ranked #22 of 61 Hotels in Madison
Certificate of Excellence
Woodbury, Minnesota
Level Contributor
176 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Loved It!”
5 of 5 bubbles Reviewed October 23, 2012

This is probably one of the cleanest and well maintained hotels I have stayed in in recent memory. Everyone from the desk staff to the cleaning staff were so friendly. This is a typical business hotel and the lobby has a very open feel to it along with a little so called snack bar where you can get breakfast and in the evening drinks and appetizers. There are four computers to use for your convenience. The pool and whirlpool are well maintained and they were even closed a couple hours during my two night stay so I know they are well maintained.

The rooms are clean, and the beds are comfortable. There are restaurants within walking distance and a mall area is nearby On the other side of the interstate. It may be classified as a business hotel, but can be enjoyed by families also.

Room Tip: Request a room facing west to see the city.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gbpackerfan62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
    170
    74
    14
    7
    1
See reviews for
89
58
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69
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Eagan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 12, 2012

We were driving to Chicago from Minneapolis and decided at the last minute to stop in Madison and sleep. Drove up to the courtyard with no reservation. Amy at the front desk was awesome. Got us a room right away at a great rate. I have a allergy to down. Amy almost beat us to our room bringing me foam pillows. Room nice and clean. Hotel overlooks the hwy was surprised you could not hear it. Had breakfast the next morning in the hotel lobby food great, staff even better. Thanks for a lovely stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bcdawood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 10, 2012

PROS:
-extremely well-appointed and comfortable room
-quiet property and surrounds (hotel/business park area)
-well-stocked 24 hr snack and drink (alcohol, too) "marketplace"
-24 hr Starbucks
-decent, though limited menu in cafe
-friendly and helpful staff
-shuttle travels within 5 miles of hotel, includes airport

CONS:
-$20-30 cab ride to downtown Madison, shuttle doesn't go that far

Room Tip: 4th floor room 423 was very quiet
See more room tips
  • Stayed October 2012, traveled on business
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GlobetrotterGirl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookfield, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 8, 2012

I had my wedding at lake windsor golf club which is about 15 minutes from this hotel. Although the shuttle option to and from the the hotel there is great, they were less than friendly at the end of the night when the shuttle had to come back later than expected to get everyone home safe. We were assured that it would not be a problem how late the shuttle came but the driver then insisted he was done at midnight. Luckily he did come back for the rest of the guests. We had a block of rooms reserved at this hotel and many guests called and were told that our room block was full, even though it wasn't. When our block was full the staff also assured us that they would direct guests to the Fairfield next door, which they failed to do even after we called twice to remind them and express how unhappy we were that guests were being told our block was full when it wasn't and that when it did fill up they were to be directed next door. When guests did check in we had a couple that had their air conditioner blowing out heat. They proceeded to call the from desk where they told them to "turn on a fan and open a window" and they would TRY and find them another room.

Overall I was very unsatisfied with our experience here. I am a HUGE Marriott fan but this was disappointing. When a party brings in at least 60 hotel rooms you should be more than accommodating to their needs and even after we mentioned how unhappy we were, we were basically just blown off. I will not be staying here again.

  • Stayed September 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Shanley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard Madison East, responded to this review, October 15, 2012
Thank you taking the time to review your recent stay at Courtyard Madison East. I truly value your feedback and use it as a tool to bring about necessary improvements at our hotel. I am disappointed to hear you did not enjoy your hotel experience. Courtyard Madison East has a great reputation in Madison and is highly regarded by our guests. I will be sure to forward your feedback on your experience to our management team. It is important to us that we are providing exceptional service to all guests.

I appreciate your feedback regarding the hotel shuttle and apologize; I will with the shuttle team to discuss your comments. We do provide this service to Lake Windsor and drivers know they should be making extra return trips when guests are still at Lake Windsor at the end of the night.

I will also be using your feedback regarding the reservation process for groups and how to address guest concerns regarding equiptment with the front desk team to ensure future guests are provided exceptional service.

If you would, I would love to speak with you personally to gain more detail regarding your comments. Our hotel and team members work hard to exceed our guest’s expectations and I would love to explore your thoughts to understand what we can do in the future. I also encourage you to try us again when you are in Madison so we can prove your experience is not common at Courtyard Madison East. I can be reached at 608-661-8100 or gopgenorth@ncghotels.com

Thank you again for the great feedback.

Best Regards,
Greg Opgenorth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wooster, Ohio
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

We stayed at the Marriott over night while on an extended vacation. The hotel was clean and exactly what you expect from a Marriott. There happened to be five weddings going on the evening we checked in, and despite being clearly frazzled by the demands of the various wedding parties, the desk manager was very friendly and accommodating when we checked in. It was pretty noisy in the hotel, but you can't fault the hotel for inconsiderate guests.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wooster
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 10, 2012

This stay was the second night of a six-week trip from Ohio to the West. The front desk was very accommodating even though they were busy with six wedding parties for the weekend. Our room was very nice and well taken care of. This place caters to the business traveler and is well laid out for them. We chose to eat in downtown Madison instead of al the hotel, but we did have breakfast in the hotel. They have a variety of meals both for dinner and breakfast that can either be eaten there or taken for eating on the run. The staff members in The Bistro were also very pleasant. All in all, it was a pleasant stay.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
182 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed September 7, 2012

We enjoyed two recent stays at the Courtyard Madison East. Simply wonderful! Recently renovated rooms, lobby, and other common areas. Very clean. Staff were pleasant and accommodating. Felt at home here. Would stay at this hotel again without hesitation.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Madison East

Property: Courtyard Madison East
Address: 2502 Crossroads Dr, Madison, WI 53718-7910
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Madison
#7 Family Hotel in Madison
#11 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Madison East 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard Madison East hotel provides greater flexibility and choices for our guests with inviting, flexible spaces to work, socialize and entertain. We are located just minutes from East Towne Mall, downtown Madison, University of Wisconsin, Kohl Center, and Alliant Energy Center. ... more   less 
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Also Known As:
Courtyard By Marriott Madison East Hotel Madison
Madison Marriott
Madison Courtyard

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