I had my wedding at lake windsor golf club which is about 15 minutes from this hotel. Although the shuttle option to and from the the hotel there is great, they were less than friendly at the end of the night when the shuttle had to come back later than expected to get everyone home safe. We were assured that it would not be a problem how late the shuttle came but the driver then insisted he was done at midnight. Luckily he did come back for the rest of the guests. We had a block of rooms reserved at this hotel and many guests called and were told that our room block was full, even though it wasn't. When our block was full the staff also assured us that they would direct guests to the Fairfield next door, which they failed to do even after we called twice to remind them and express how unhappy we were that guests were being told our block was full when it wasn't and that when it did fill up they were to be directed next door. When guests did check in we had a couple that had their air conditioner blowing out heat. They proceeded to call the from desk where they told them to "turn on a fan and open a window" and they would TRY and find them another room.
Overall I was very unsatisfied with our experience here. I am a HUGE Marriott fan but this was disappointing. When a party brings in at least 60 hotel rooms you should be more than accommodating to their needs and even after we mentioned how unhappy we were, we were basically just blown off. I will not be staying here again.
- Official Description (provided by the hotel):
- The new state-of-the-art lobby at Courtyard Madison East hotel provides greater flexibility and choices for our guests with inviting, flexible spaces to work, socialize and entertain. We are located just minutes from East Towne Mall, downtown Madison, University of Wisconsin, Kohl Center, and Alliant Energy Center. ... more less
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- Also Known As:
- Courtyard By Marriott Madison East Hotel Madison
- Madison Marriott
- Madison Courtyard