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“Wonderful Experience”

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GrandStay Residential Suites Hotel Madison
Ranked #38 of 63 Hotels in Madison
Sturtevant, Wisconsin
2 reviews
“Wonderful Experience”
Reviewed July 28, 2014

We stayed for two nights over a weekend. The hotel staff was great. We had a large party of softball parents that needed a place to have a taco bar for the team. The hotel that most stayed at would not allow them to bring in their own food. The staff let us use the breakfast room along with the setting by the TV and the outdoor patio area. The rooms were spacious and the bed was comfortable. We had two rooms and would use again.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Shea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review, July 31, 2014
We are so glad that you enjoyed your stay with us! And i know that my staff enjoyed your taco bar as well ;) we are more flexible than most hotels in the madison area because when you stay with us we want you to feel happy and comfortable. we are proud to be your new favorite hotel in the madison area and we cant wait to have you back.
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314 reviews from our community

Traveler rating
    158
    70
    48
    20
    18
See reviews for
150
46
10
62
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
USA
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 26, 2014 via mobile

I love staying at the Grandstay as it's close to things on the east side of Madison. The breakfast in the morning is fantastic! It was very quiet in my 3rd floor room. My kids love the pool and a hot tub.

Stayed July 2014, traveled with family
Helpful?
Thank MasterOfDaHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review, July 31, 2014
We are so glad that you love our east side location, and that your kids enjoyed the pool and hot tub area. we are looking forward to having you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2014

A group of us (4 rooms) stayed for several night but made it clear we were checking out one day early. When I got our credit card staement, there was the one night charged to the account.
I have left messages to have the manager call me concerning this to no avail. I called my credit card company and have had to put a dispute on the charge.

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review, July 30, 2014
Thank you for your comment, After looking through the account to make sure the charges where in fact not accurate i have reimbursed the full amount of the one day charged back to the card. with any reverse transaction with a credit card it usually takes 5 to 10 business days to return to your card. Thank you so much for your business and we hope you return soon to visit us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
402 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed July 25, 2014

We loved this place! We had a two room suite with a kitchenette and breakfast table. The bed was very comfortable. The halls were well decorated and the service could not have been better. We asked for a quiet room and got what we asked for. There is plenty of parking allowing us to park about 20 feet from our suite. The breakfast was more than adequate but rather average for properties in this price point. We found the location excellent allowing east access and return to major highways and the interstate.

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank jnichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review, July 31, 2014
Thank you so much for your possitive review about our hotel! We are very proud of our property and the at home feel we provide for all of our guests. We are glad you enjoyed your stay and hope you come see us again soon.
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2 reviews
Reviewed July 23, 2014

The manager does not help with any issues you bring to him, the hot tub was barely luke warm, and gave us horrible rashes, furniture in rooms are torn and worn out. You can NEVER find anyone at the front desk. There were a group of people from a company the took up almost the entire 3rd floor, they were up all night yelling at each other down the hallways, slamming doors, and cooking food with their doors open, so they could all come to each room and yell and laugh. When I addressed the manager about it, he told me they stay there a lot, but offered no other assistance at all.
Janet was the 1 helpful employee, who did a good job with the breakfast buffet.

Room Tip: stay away from the 3rd floor companies that stay there frequently
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Laurene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review, July 30, 2014
Thank you for bringing some of this to our attention. We are currently updating our property with new carpet, furniture, and differant amenities. we are sorry that the hot tub was not as hot as it usually is due to draining it and refilling it to make sure it is clean it takes a little longer to get it to teperature. After speaking with you in person i had adressed the issue with our longterm guests and have resolved that issue. we hope that when you come back to the madison area you will choose us again as your hotel provider.
Thank you,
Joe Reinhart
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Minneapolis, Minnesota
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed July 16, 2014

I'll start by saying I was able to get a rate that was about $30 to $50 less per night than the nearest competitors I also considered, which made GrandStay a good value. If the price difference would have been smaller I may have spent just a bit more to stay at one of the newer hotels within a mile. (In other words, it's a good choice if you can get a decent deal.)

The hotel itself is on the verge of starting to look worn and outdated and you shouldn't expect high-end granite in the bathroom or some of the other aesthetic 'perks' of newer hotels. However, it was clean and safe and conveniently located to where I was traveling for work. What stood out to me were the staff. The woman I spoke with over the phone to make the reservation was more friendly and helpful than most and seemed to genuinely appreciate my business. She made an excellent first impression. The front desk check-in attendant was also very nice and helpful, and the employee working in the breakfast area cared about doing her job well and you could tell. She stayed busy making sure the space was clean and well-stocked and even asked the guests how their stay and their breakfast was so far. Great attitudes by all the employees I encountered.

It isn't the absolute nicest place I've stayed, nor is it the cheapest, but I think it's a very good value overall. I'd be happy to return the next time I'm in the area.

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank wifisker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, July 22, 2014
We are so happy that you enjoyed your stay with us. And yes we do have an amazing staff here who cares about each persons needs. This year we will be updating our hotel with new carpet and paint and i know when you return you will be impressed. thank you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barstow
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 12, 2014

Had a beautiful suite with large frig, dishwasher, cooktop, toaster, bartop/stools and a loveseat. It was clean, got a good nights sleep. Breakfast had waffles, sausage, eggs, yogurt, pastry and more. Outside the have a play ground for kids. Hotel is about a mile from resturants & shopping which made it very quiet. Yes I would stay here again.

  • Stayed June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank GingerNBarstow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review, July 22, 2014
Thank you so very much for your kind words. We at the GrandStay hotel take pride in making sure every guest leaves happy. With more amenities than the next hotel and happy helpfull employees we are glad you had a grand stay. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GrandStay Residential Suites Hotel Madison

Property: GrandStay Residential Suites Hotel Madison
Address: 5317 High Crossing Blvd, Madison, WI 53718-2301
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Grandstay Residential Hotel Madison

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