This hotel has the friendliest, most helpful staff I've ever done business with -- regardless of price range. We are repeat customers and we will be staying again.
Just as importantly, this property is an excellent value. Though room rates can obviously vary with demand levels and special events, we've always been satisfied with the deal we've received. In general, you are getting a small suite with a kitchen and separate bedroom, all for the price of a budget motel. Of course you can get more square footage from some competitors, but you'll usually pay a good bit more at check-out for that extra space. For our family of three, the GrandStay Suites are plenty roomy enough. I can understand why a larger family might want more space. But it's not fair to expect to receive that additional space at no charge.
In comparison with other complimentary breakfasts, GrandStay's is very good. And clearly the breakfast food and dining area gets lots of extra TLC from the staff.
Here's to hoping that Amy is still the General Manager. She's an enthusiastic problem solver; GrandStay is obviously lucky to have her energy and leadership. Reservation issues? Call the hotel directly and ask to speak to Amy. You won't be disappointed.
Quick note to the staff, who I know will be reading this: GET A SECOND LUGGAGE CART! You've got a good thing going; don't risk a bad first impression by not having a cart available. For that matter, don't risk a bad last impression either! For an operation of your quality, it's just silly to have only one cart. Because we tend to arrive late, we haven't been personally inconvenienced at check-in. Still, we have had some short delays at check-out for this reason, and are aware of a couple of groups that felt seriously inconvenienced. Losing even one customer over this would be irrational.
Otherwise, my message to the staff is keep up the good work and we'll see you soon.
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- Also Known As:
- Grandstay Residential Hotel Madison