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“Friendly and professional.”

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Extended Stay America - Madison - Old Sauk Rd.
Ranked #42 of 63 Hotels in Madison
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly and professional.”
5 of 5 bubbles Reviewed May 2, 2012

My wife and I have been staying here for a few months now on a temporary work assignment. The staff is friendly and professional and the rooms are clean. Would definitely stay again.

Stayed April 2012, traveled on business
Helpful?
2 Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Madison - Old Sauk Rd., responded to this review, July 17, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Madison - West. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. As you know, our unique suites are designed with you in mind. Offering amenities like a full refrigerator, stovetop, free wifi access, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended stay option in the industry. And with guests like you, we will continue to thrive.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

73 reviews from our community

Traveler rating
    38
    17
    9
    8
    1
See reviews for
16
7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed April 21, 2012

During my stay at this hotel my car was broken into. They broke in stole my GPS,LAptop and everything else in it. Then not only did the staff not care but did not compensate. ANYTHING. The manager repeatedly said "I'm sorry there is nothing we can do about it" The areal manager was rude and did nothing about my over $2000 loss. NEVER AGAIN. The third floor smelled and the the first floor smelled of cat pee. Beer bottles and alcoholic drinks filled the laundry room trash! Worst hotel I have ever stayed in! Kids ran the hall and there is no free breakfast on the weekends

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mj1423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 14, 2012

My wife needed a place to stay for a couple of months after I went back overseas so I picked this place. Because of what it is and the low rates she wasn't sure about staying here but now after one month I just talked to her and she can't say enough about how much she likes the place. It is a tradeoff between the guests need for privacy and enough service to keep the guest happy. She has met and made friends with several of the other guests. She complimented the management and front desk staff for their friendliness and professionalism. If she needed to come back to Madison for an extended stay she would not hesitate to stay there and I would be comfortable with her staying there.

Room Tip: The corner room has two windows and lots of light which is helpful for the winter
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  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sparksjake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Madison - Old Sauk Rd., responded to this review, March 13, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Madison - West. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed February 4, 2012

We only stayed here for one night but I can see how people would stay her for a long time. You got a living room, bedroom, kitchen, and bathroom. The people working there were very nice. It was pretty clean except that the toilet had some weird stains in the bowl...i think it was from time but not sure. Breakfast could be better but if you are in a hurry a bagel and coffee are just fine. I would probably stay here again

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Personal_Legend1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Madison - Old Sauk Rd., responded to this review, March 13, 2012
I recently received a copy of your review of the Extended Stay Deluxe Madison - West. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

I am happy to be able to respond to you in this forum, as we never want a guest to feel like his or her concerns go unheard. I certainly understand your desire for more items on our Deluxe Mornings(tm) menu, because as it is our current offerings are not designed to be a full blown breakfast, but more of an expanded coffee bar. We advertise it as just that, because we don't want anyone to be disappointed when they discover we don't have a full breakfast. Our typical Deluxe Mornings(tm) items include gourmet coffee, bagels and cream cheese, and fresh fruit. I wish that we had been able to communicate better to you exactly what we offer.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
5 of 5 bubbles Reviewed January 30, 2012

This location was chosen based on location and price. Building is quiet and clean. Family like atmosphere. Guests are of all ages. Studio unit is spacious, kitchen has more counter space than my last 2 bedroom apartment. Bathroom is good size, good lighting, water pressure. Kitchen has full size fridge/freezer, four burner stove top, oven, basic cookware/utensils including strainer, small microwave, toaster. Hot water is readily available in shower and kitchen. Entry way is wood floor, tile in bathroom and kitchen. Good size desk for desktop PC. Lots of lighting in unit...floor lamp, six additional table lamps. Full size sofa, comfy recliner. TV swivels for living room or bedroom view. Housekeeping and front desk staff are pleasant and helpful.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nnkenkkmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed November 18, 2011

We stayed here for 2 weeks in October, and from the moment we arrived until the day we left, we were treated wonderfully. The ladies at the front desk (sorry can't remember their names) were extremely helpful whenever we needed anything. The property was clean, and well maintained. We did laundry a couple of times - machines were fairly new and did a quick job. If you don't have enough quarters, again the front desk staff were very helpful. Made reservations for next spring already

Room Tip: We liked the room we had on the very north end of the building, which was close to the exit, and we...
See more room tips
  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed May 26, 2011

I stayed at the Extended Stay Deluxe for almost two weeks.

The best things about it are that it's in a great location, the staff was very friendly and accommodating, it was quiet, and I did sleep well.

Now for the bad. ..When I first checked into my room everything looked okay but there was a stale odor in the room. I opened the window hoping to air out the room. It soon became clear that the room was not just dirty, but filthy -- the doors, the mirrors, the windows, the furniture, everything. I ended up going to the store to buy cleaning supplies and cleaned the room, but I never felt like it was really clean. I think at one time it was a smoking room so the curtains and furniture just reaked, and there were cigarette burns in the carpet and sofa. I ended up putting sheets on the sofa and chair and never actually sat on them. I bought my own blanket at a nearby store and tossed the bedspread in the closet. The rooms have a kitchenette, and the first time I used the oven the whole room started to smell like oven cleaner. When I opened the oven I found that someone had indeed sprayed oven cleaner in the oven but hadn't wiped it off. I finally broke down and wiped off the oven cleaner and found that I half-hearted attempt had been made to clean the oven and a lot of it was still dirty. There was also an apt-size fridge in the room the top of it, handles, and inside were dirty too. Believe it or not, the cleanest part of the room was the bathroom.

They do have a laundry room available for guests and the inside of the washers were filthly, too, and I ended up scrubbing them down before using them.

What's so surprising is that someone always seemed to be cleaning at the hotel, yet it was so dirty. I think they try but totally miss the mark.

They do offer internet service for $4.99 per stay, but it's pretty slow. You can upgrade to a faster service, for (I think) $15 per stay. They also advertised wireless printing where you are supposed to be able to print from your room and pick up your printing in the lobby. But the service wasn't working when I was there. I would check that it's working before you print, because I printed and since the service wasn't working I have no idea where my documents ended up. Thank goodness they were private/sensitive documents.

The hotel seemed to be full of construction workers and other contractors. This isn't a family-type hotel and definitely not a destination hotel experience.

To be honest, I would have checked out and gone somewhere else, but for a variety of reasons I couldn't do that.

If you have to stay there ask for a former non-smoking room that doesn't face the highway

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blueocean2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Madison - Old Sauk Rd.

Property: Extended Stay America - Madison - Old Sauk Rd.
Address: 45 Junction Ct, Madison, WI 53717-2159 (Formerly Extended Stay Deluxe - Madison - West)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Madison - Old Sauk Rd. 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Deluxe Madison - West Hotel Madison
Extended Stay Madison
Madison Extended Stay

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