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“Beautiful property, but............”

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Best Western East Towne Suites
Ranked #15 of 63 Hotels in Madison
Certificate of Excellence
Honolulu, Hawaii
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Beautiful property, but............”
Reviewed September 4, 2012

We had been looking forward to this hotel due to the hotel's pool, hot tub, near to restaurants, etc. We stayed for 8 nights and it is a beautiful hotel but they lack in some things that made it less than the "plus" their name implies. The first thing was the dresser drawer. When clothes were put in it, it wouldn't close. It kept hitting something so we reported it and were told it was Saturday and no maintenance were available until Monday....What? Next the bathroom sink wouldn't hold water and again, no maintenance until Monday. Both these things were never fixed even when the maintenance man was around. Then there were the hornets!! We discovered them at night so we called the desk and since it was Friday night, no maintenance so we asked for something like bug spray but they said they had nothing and they were full so no different room either so we just kept killing them until we didn't see anymore.
The problem is inadequate staff and some miscommunication. We had arranged a ride on their shuttle for six people when we arrived at the airport. The shuttle was there but they were told it was for one person not six but we all squeezed in and got to the hotel despite it. They do provide free hot breakfast every morning until 9 am. 10 a.m on weekends but make sure you get there on time because they lock the door when time is up. They serve scrambled eggs, potatoes and sausage plus toast, bagels, yogurt (peach only), etc. They serve the same thing everyday so don't expect something different. All in all, a hotel with great potential but needs upgrading in it's staffing. Pool is great, hot tub was not working when we were there.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weggerzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Winnipeg, Canada
1 review
Reviewed August 12, 2012

The hotel was very clean, right through from the public areas to our room. Well laid out, and conveniently located. The staff were helpful, which is what you want when you're visiting a different city. We would definitely stay here again. We definitely got our money's worth!

Room Tip: None that I can share at this time, as this was our first stay, and we were on the first floor, and...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 30, 2012

I would rate it better than average.
Stayed here once before and thought it would be worth another try. We needed a quick, easily accessible and reasonable motel on our way to Milw.

Room seemed clean, this time the beds were not as comfortable. Breakfast was good. scrambled eggs, home fries, sausage, juice, cereal, toast and fresh hot waffles. Kids enjoyed the pool. The free wifi was a plus. Ice machine worked.

I like the little store. Domestic Beers $1.00 (no tax) Micros and imports $2.00 (FYI Closes at 9:00)

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WiscoMick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 25, 2012

I picked this hotel due to its proximity to the highway, and its relatively low rate in comparison to other hotels in the area. I did not have a reservation in advance and stayed July 24th - July 25th 2012.

I have no real complaints about the hotel. Getting a room was quick and easy. The room was a standard room - king sized bed. It was clean and nicely decorated.
The free wifi was a huge bonus.
The hotel has a pool but its in a solarium style room so anybody from the road or parking lot outside can look in and watch, so its not a very private area.

Free breakfast is great - scrambled eggs, homefries, sausage, juice, cereal, toast and fresh hot waffles.

The only (minor) downfall, which I find with many hotel rooms, is a lack of electrical outlets. I was travelling solo but still had two cell phones and a laptop, and only one available outlet in the whole room. Pulling out end tables to unplug lamps becomes a pain... I wish they had the lamps with the dual outlets on each of them.

All in all, a nice hotel, and reasonably priced.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Destree17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 21, 2012

the hot breakfast was great and the pool and the hot tub were great AND THE BEDS were pretty good and the front desk WAS VERY ACCOMMODATING
THE STAFF SAID HOT TUB IS sometimes open until 1am breakfast is 6AM UNTIL 9AM MONDAY THRU FRIDAY SATURDAY AND SUNDAY 7AM UNTIL 10AM

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bookmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2012 via mobile

Pros: Great pool, lots of room in two-room suite, great breakfast, comfortable bed, conveniently located by shopping and lots of restaurants, easy access to I-39, staff very friendly.

Cons: Carpet in room was so dirty my one-year old's feet were turning black, furniture is well worn, old TVs with few channels.

Overall, decent accommodations for the price.

Stayed July 2012, traveled with family
Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 11, 2012

Easy and central access from downtown Madison and interstate. Located right outside one of the malls on the east side of Madison, WI, the location really is convenient for most people. Several chain restaurants within walking distance. Staff is kind and helpful. Interior is a bit dated but clean. Complimentary breakfast each day is a plus. Free WI-FI is a must for us and the service was good. Indoor pool but I must admit we never used. Business center was convenient and afforded us the ability to print a couple of things we needed (free service). All in all, a good value and a comfortable stay!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RealtorK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western East Towne Suites

Property: Best Western East Towne Suites
Address: 4801 Annamark Dr, Madison, WI 53704-7400
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western East Towne Suites 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western East Towne Hotel Madison
Best Western Madison
Madison Best Western

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