We used our Best Western points to pay for a one-night stay on our way to Ohio. This property does not deserve a Best Western Plus status. We had a two-queen room reserved. At check in we asked to be upgraded to a king room, but we were told we would be happier with a two-queen room because it had a "balcony". On inspection of the room, the screen door to the balcony could not be opened and multiple holes in it. There were moths caught between the screen door and the sliding door. Why anyone would prefer a balcony overlooking a parking lot over a bigger room with a king-size bed is beyond me. The refrigerator made a high-pitched sound. So between the disaster with the balcony and the noisy refrigerator, we asked for a room change with a king-size bed and no balcony.
In the hotel's defense, we were moved promptly across the hall. The room was more adequate but the setup was quite unusual. An armoire straddled the sitting area and the bedroom area, which were divided by a wall. A very small television was supposed to be viewed from both areas. When the TV was swiveled toward either area, some of the screen was blocked by the armoire. Since this is a "plus" property, there should have been a TV in both areas.
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- Also Known As:
- Best Western East Towne Hotel Madison
- Best Western Madison
- Madison Best Western