We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (328)
Filter reviews
328 results
Traveler rating
137
127
38
15
11
Traveler type
Time of year
LanguageAll languages
Traveler rating
137
127
38
15
11
Show reviews that mention
All reviews social hour mini kitchen waffles attending an event biscuits and gravy close to downtown cold cereal each evening room was large free shuttle would stay here again complimentary breakfast hot tub short drive nice breakfast cookies easy access
Selected filters
Filter
Updating list...
324 - 328 of 328 reviews
Reviewed November 7, 2004

Like the previous submitters, my business associate and I reserved our room well in advance. When we checked in, we were not told that our room type had been changed. We called the desk when we arrived at our room, finding one bed instead of the two we had reserved. We were told that our room had been given to someone who wanted to stay an additional night, and since that person's organization had a contract with the hotel, their request was honored over our reservation. We were told that no more rooms with two beds were available, and that we could either use the sofa bed or have a rollaway. Interestingly, later that night, another colleague of ours checked into the hotel, and was given a room with two beds, even though she was travelling alone. We were also told that our room rate had been reduced due to the inconvenience, however, the reduced rate was the same rate as our original rate. From the reviews posted here, it appears that switching room types and falsely stating that room rates have been adjusted is par for the course here. I recommend staying at either the Sheraton or Holiday Inn Express which are across the street, rather than dealing with the Clarion, where customer service and satisfaction seems unimportant.

    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank diconsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2004

Our room was very nice with new furnishings and decor. Unlike the Embassy Suite Hotels, the weekday managers reception at 17:30 consisted of complimentary wine and beer only. The hotel provided snacks one day at the reception and the next day they didn’t. The complimentary breakfast was extensive enough that anyone should be able to find something to their liking. Facilities were generally in good shape.

We had to insist on getting the room type we had booked on line 4 months ahead of time. We found on arrival that we had been downgraded from our upper level one bedroom suite to a junior suite: the difference being a bedroom door and a separate living area. Strangely, the price did not go down. The hotel staff said that someone had refused to vacate our room. I am not sure how they determined that this was the room we reserved. My guess is that it was because we were not part of one of the many teen tumblers who were on convention that week. After two verbal standoffs with myself and my partner, we were placed on the non-smoking second floor with no view and allowed to smoke. So, yes the hotel did eventually come through with our request, but what a bad way to start a trip to Madison. Strangely this has happened to me before with another Choice hotel. It has made me think that it is more than just a fluke. I will think twice before booking with any Choice Hotel again.

I like the near west location, but next time I will choose Sheraton or the Holiday Inn Express since their location is just as close to downtown, and still less expensive and generally more available that the hotels in downtown Madison.

5  Thank Darren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 4, 2002

If you are visiting to conference center in Madison this hotel with its direct connection is great. Just walk through the connecting tunnel. Hotel is also nice. Included hot breakfast is a plus. Room sizes are generous.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012
Google Translation

Date of stay: September 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews