We stayed at the hotel for a Birthday celebration. We arrived at the hotel in the afternoon. We drove up to use their "valet" service. No bellman anywhere. I went up to the desk and asked if they had bellman, and they replied that we could just get our own cart if we didn't want to wait. SO, I did, irritated. Finally someone came and took our car to "valet" park it. While I checked us in, my husband had to wait outside for the valet guy to pick up our car.
During our stay, I had cut my knee. We went down to the front desk to ask for a band-aid. They had nothing. No first aid kit....nothing. I couldn't believe it.
The place looked great and we did get a lake view room upon request, but the service needs a little revamping.
I have decided to give them a second chance as I have won a Priceline bid for $45 for this Friday night.
I wouldn't pay more than that.
So we will have to see.
- Official Description (provided by the hotel):
- Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectacular views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Madison Monona Terrace Hotel Madison
- Hilton Hotel Madison
- Hilton Monona Terrace Hotel Madison
- Madison Hilton