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“made our trip to madison”

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Hilton Madison Monona Terrace
Ranked #11 of 63 Hotels in Madison
Certificate of Excellence
Brooklyn, New York
Level 4 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“made our trip to madison”
Reviewed June 22, 2008

we were in madison june 12-15 for a conference. unfortunately we were unable to get the business rate for all nights at the hilton and made a reservation at the double tree for the first night in madison. what a mistake. the former hojo was shabby and we were relieved to check out the next morning to the better hilton half... even though we did run into a small problem upon our check in at the hilton. we were checked in and given our room keys, with no mention that the room was for two double beds and not a king bed that we had reserved. i called the front desk and was told that we did not have a king reserved and there were no rooms available. when i mentioned that i had our email confirmation for a room with a king bed, a room then became available (?). it was pretty aggravating and the big dummy who checked us in did not offer an apology for the inconvenience when we went back down for the new keys. but after our bumpy check-in the rest of our stay was very nice. what a difference from the double tree! the bartender at the hilton was very friendly and poor guy listened as i vented about our disappointment at the doubletree and how even the cc cookie didn't make up for it. later that day, after a night out and stopping by the bar for a night cap, he greeted us with two warm cc cookies. i got a great laugh and thought it was such a sweet gesture. another plus with the bar area, there was a pianist playing some good tunes and adding to the ambiance. our room was very nice, tastefully decorated, with a spectacular view overlooking monona terrace and monona lake. another reviewer mentioned the loud ac unit; they weren't lying about that, but it kept us cool and didn't interfere with our sleep, so we were ok with the noise. monona terrace, inspired by frank lloyd wright, was stunning and great place for a convention center. the conference we attended was held at the terrace. we made good use of the skywalk linking the two buildings together; we were grateful for it actually because of the heavy rain while we were in madison. the location of the hotel was very convenient in downtown. looking down martin luther king jr blvd was a picture perfect view of the capitol building. we discovered many fantastic restaurants all in walking distance of the hotel- l'etoile, harvest, great dane, magnus restaurant, ocean grill, etc. i had heard that madison is foodie heaven; it definitely was. loved the use of local ingredients. one thing i must mention, and wish that i had snapped a photo of, was the pool/jacuzzi area next to the fitness room. to put it nicely, it was pretty cozy. a father and son were swimming in the pool and not wanting to cramp them, we decided to relax in the jacuzzi instead. overall though we were very satisfied with our stay and if we were to return to madison again this would be our first choice.

  • Liked — incredible view from our room
  • Disliked — cozy pool/jacuzzi area
  • Stayed June 2008, traveled on business
    • Value
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    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank caribbeanscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
USA
Level 5 Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 12, 2008

My feeling is that if you work in a service industry, and you do not like it, you should find another job rather than inflicting your unhappiness on people who are paying hard earned money to have a little fun, relaxation or service. It is also the responsibility of hotel management to see that their employees are polite, respectful and friendly to the customers. This is not too much to ask,except perhaps at the Hilton Madison Monona Terrace. I stayed here a few years ago and liked the surroundings, and the room, but was put off by the condescending attitude of the staff and the extremely poor service at the restaurant. Things are not much better today.
Some of the bar staff are very nice and helpful. Others are not. One actually rolled his eyes and sighed when I asked him what he would recommend. The staff at the desk are not much better when asked simple questions. Some of the staff here demonstrate that it is not only people from the East Coast that are nasty, rude and curt for no reason. And apparently the management does not care.

Stayed April 2008
Helpful?
Thank DavidOrtiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 8, 2008

We stayed here for three nights in early April with our two young daughters and my in-laws. Excellent location - we were able to walk a lot. We didn't request (or pay extra for) lake view rooms, but we got them anyway. The views were really great. The rooms were very clean. Our room had two double beds (one of which was a little saggy in the middle) and was a deluxe room, so we had an extra sitting area, the bottled water was free, and we had free continental breakfast on the 14th floor (supposed to be available only to those in deluxe rooms, but nobody ever checked). The breakfast was okay, and great to have with small children: cold cereal, scrambled eggs and hash browns, toast and pastries, fresh fruit, cold meat and cheese, coffee, and juice. We used the pool a few times: very small, at its deepest only 3.5 feet, but clean and well-maintained. Nice hot tub as well. Never saw another person in the pool, hot tub, or adjacent exercise room. The exercise room was a bit better than the standard hotel exercise room. Nice treadmills with attached TVs, but an even better bet is the trail around Lake Monona (12 miles around). Room service food was good, especially dinner. Self-parking was $12 a day, but cheaper ramps are a block away. Check your bill - we were charged for parking for days we parked elsewhere. Don't rely on front desk workers for directions or tourist info - although very friendly, we got bad info a few times. Ultimately, not a perfect stay, but with great location and clean, large rooms, we'd stay here again.

  • Stayed April 2008, traveled with family
    • Value
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Helpful?
1 Thank JTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshkosh, WI
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 27, 2008

We stayed here the weekend of my husband's birthday in one of the large corner rooms on the 9th floor. When I made the reservation and mentioned it was a birthday celebration, the staffer said she'd try to get us something special, and she certainly did. Our spacious room had a view of the capitol out one window and and a lake view out the other. It was comfortabe and cozy--the bed was great, the shower was remarkable, and complimentary breakfast the next day was superb. Friendly, attentive staff and a gorgeous lobby. We will now stay here every time we come to Madison.

  • Liked — the comfort
  • Stayed March 2008, traveled as a couple
    • Value
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Helpful?
Thank midwest54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level 5 Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed January 4, 2008

I stayed at the Hilton Monona Terrace for New Years Eve. The location is great. Within walking distance to almost anything in the downtown/capitol/campus area. The rooms are very nice and the beds are so comfy. Good size bathroom too. I had a beautiful view of the lake from my room. We had flurries New Years day and it looked like I was in a snowglobe. They have two seperate bars down in the lobby. Shuttle service to where ever you need to go. Parking is in a covered garage as well. Great place to stay!!

  • Liked — location and beds
  • Disliked — only one car per room
  • Stayed December 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
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Helpful?
Thank smiller376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo Michigan
Level 6 Contributor
97 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 14, 2007

Great lake view from 14th floor. Nice room, but noisy air conditioner. We enjoyed the downtown location where we could walk State Street to shop and eat.

I'm always surprised at the $4 water bottles and the high-price internet connection fees at most Hilton properties (we didn't find that the case at the Hilton Gardens in Rockford Illinois however.) One would think a couple free bottles of water and free internet would be a major customer pleaser.

  • Liked — Lake View & Location
  • Disliked — Staff not friendly - but not unfriendly. Fees for water/internet.
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank photonut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level 6 Contributor
151 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed October 4, 2007

The lake-view room I was assigned had a really fantastic view, and I had my curtains open almost the whole stay. The room was well equipped, well decorated and comfortable. Only the air-conditioning was extremely noisey when operating. I was staying with a group, and check-in was swift, as was check-out, in spite of numbers. The hotel bar is nice and cosy, but unfortunately the evening/night barman is far from friendly, and has a permanet scowl on his face. If he doesn´t like dealing with people, maybe he would be happier in another role! The housekeeping service was very fast in picking up laundry, but when returned the clothing items had not been ironed, or had been ironed very badly. The hotel is well located for down-town Madision, and there are lots of bars and restaurants in walking distance. All in all, generally very good!

  • Liked — Spacious, confortable room with fantastic lake view.
  • Disliked — Unfriendliness and attitude of the evening/night barman
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BraddyBcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Madison Monona Terrace

Property: Hilton Madison Monona Terrace
Address: 9 E Wilson St, Madison, WI 53703-3421
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Official Description (provided by the hotel):
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectacular views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton

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